Ichniowski, Casey; Shaw, Kathryn L. - National Bureau of Economic Research (NBER) - 2009
Traditional human capital theory emphasizes a worker's investment in knowledge. However, when a worker is faced with … day-to-day problems on the job, the solutions to the problems often require more knowledge from a team of experts within … the firm. When a worker taps into the knowledge of experts, the worker develops his "connective capital." Firms that value …