Narrow search
Showing 1 - 10 of 206
Cover Image
A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Agrawal, Vivek; Seth, Nitin; Dixit, Jitendra Kumar - In: Electronic commerce research 22 (2022) 3, pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
Cover Image
Study on early warning of e-commerce enterprise financial risk based on deep learning algorithm
Cao, Yali; Shao, Yue; Zhang, Hongxia - In: Electronic commerce research 22 (2022) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10013169405
Cover Image
Configuring managerial factors to enhance omnichannel experience and customer engagement behaviors for a solid loyalty loop
Suh, Taewon; Lee, Sang Bong - In: Electronic commerce research 23 (2023) 3, pp. 1591-1619
Persistent link: https://www.econbiz.de/10014383098
Cover Image
The impact of anthropomorphism on customer satisfaction in chatbot commerce : an experimental study in the food sector
Klein, Katharina; Martinez, Luis F. - In: Electronic commerce research 23 (2023) 4, pp. 2789-2825
Persistent link: https://www.econbiz.de/10014418214
Cover Image
Online trust-building mechanisms for existing brands : the moderating role of the e-business platform certification system
Ke, Dan; Chen, Anran; Su, Chenting - In: Electronic commerce research 16 (2016) 2, pp. 189-216
Persistent link: https://www.econbiz.de/10011527509
Cover Image
Customer co-creation in B2C e-commerce : does it lead to better new products?
Pee, L. G. - In: Electronic commerce research 16 (2016) 2, pp. 217-243
Persistent link: https://www.econbiz.de/10011527512
Cover Image
Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
Cover Image
Personalized recommendation based on customer preference mining and sentiment assessment from a Chinese e-commerce website
Jing, Nan; Jiang, Tao; Du, Juan; Sugumaran, Vijayan - In: Electronic commerce research 18 (2018) 1, pp. 159-179
Persistent link: https://www.econbiz.de/10011813179
Cover Image
An examination of trust assurances adopted by top internet retailers : unveiling some critical determinants
Karimov, Farhod P.; Brengman, Malaika - In: Electronic commerce research 14 (2014) 4, pp. 459-496
Persistent link: https://www.econbiz.de/10010482287
Cover Image
The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949