Durch sinkende Aufenthaltsdauern und einen immer geringeren Anteil von Stammkunden gewinnt das Markenmanagement im Tourismus zunehmend an Bedeutung. Als wichtige Ursache für die geringe Kundenbindung gilt das Phänomen des Variety-Seeking Behavior: Kunden wechseln trotz hoher Zufriedenheit aus...

Using organisational economics theory, the author develops a conceptual framework for analysing the effectiveness and efficiency of public services delivery. The framework also provides a means for examining existing organisations and blueprints of future organisations, allowing for conclusions...

It is widely admitted that markets are the main driving force of the economy but governments' intervention could, in some circumstances, improve on their outcomes. This book provides a structured analysis relating theoretical arguments, implementation approaches and effectiveness of industrial...

Zukunftsaufgabe Migrations- und Integrationspolitik: Lernen vom Ländervergleich -- Die Einwanderungssituation in Deutschland und Dänemark -- Bildung und Ausbildung — Erfolge von Zuwanderern beim Humankapitalerwerb? -- Beschäftigung und Einkommen — Gelingt die Integration der Zuwanderer in...

Brings together methodologists and specialists from a range of social scientific disciplines and policy fields. This work develops methods for systematic comparative cases analysis in a small-N research design, with an emphasis laid on policy-oriented applications

Measures of Active Labor Market Policy - such as training, wage subsidies, public employment measures, and job search assistance - are widely used in European countries to combat unemployment. This study provides novel insight on this important policy issue by discussing the role of the European...

This fascinating and timely work explores in detail the changes in the Indian banking sector over the last 20 years, and puts them into a comparative perspective with the Chinese banking sector. For this purpose, the author develops a detailed indicator-based framework for assessing the...