Ombudsman institutions (OIs) act as the guardians of citizens’ rights and as a mediator between citizens and the public administration. While the very existence of such institutions is rooted in the notion of open government, the role they can play in promoting openness throughout the public...

This paper presents the methodological process and results of the OECD 2017 Open-Useful-Reusable Government data Index (OURdata Index). It is meant to present the methodology and outline the data collection and verification process; discuss key findings of the composite indicators including...

Embracing a policy and culture of diversity and inclusion (D&I) is increasingly considered the norm for public services across the OECD. A growing number of countries acknowledge how diversity has the potential to improve service delivery to citizens and boost performance through greater...

Artificial Intelligence (AI) is an area of research and technology application that can have a significant impact on public policies and services in many ways. In just a few years, it is expected that the potential will exist to free up nearly one-third of public servants’ time, allowing them...

Open Government Data (OGD) initiatives, and in particular the development of OGD portals, have proliferated since the mid-2000s both at central and local government levels in OECD and non OECD countries. Understanding the preconditions that enable the efficient and effective implementation of...

Strategic workforce planning is gradually becoming a key priority and core management practice for public sector employees in OECD countries. In times of limited resources, governments are required to demonstrate workforce planning capability to meet current and future challenges for service...