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Konsumentenverhalten
Beziehungsmarketing
24,982
Relationship marketing
24,954
Arbeitszufriedenheit
12,480
Job satisfaction
12,231
Consumer behaviour
8,848
Mitarbeiterbindung
6,309
Employee retention
6,307
Kundenzufriedenheit
6,081
Customer satisfaction
6,074
Dienstleistungsqualität
4,250
Service quality
4,241
Deutschland
3,439
Germany
3,306
Arbeitsverhalten
3,032
Work behaviour
3,021
Theorie
2,680
Theory
2,654
Markenführung
2,576
Brand management
2,575
Leistungsmotivation
2,450
Work motivation
2,420
Verkaufspersonal
2,375
Salespeople
2,373
Personalmanagement
2,349
Human Resource Management
2,346
Lieferantenmanagement
2,250
Supplier relationship management
2,249
Social Web
2,052
Social web
2,051
USA
1,949
United States
1,916
job satisfaction
1,913
Marketingmanagement
1,909
Marketing management
1,882
Markenimage
1,881
Brand image
1,878
Arbeitskräfte
1,781
Workforce
1,777
Führungsstil
1,724
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Online availability
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Undetermined
4,489
Free
1,421
Type of publication
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Article
7,365
Book / Working Paper
1,490
Journal
3
Type of publication (narrower categories)
All
Article in journal
6,932
Aufsatz in Zeitschrift
6,932
Aufsatz im Buch
404
Book section
404
Hochschulschrift
249
Thesis
192
Graue Literatur
190
Non-commercial literature
190
Working Paper
133
Arbeitspapier
129
Collection of articles of several authors
76
Sammelwerk
76
Conference paper
74
Konferenzbeitrag
74
Aufsatzsammlung
53
Case study
19
Fallstudie
19
Bibliografie enthalten
17
Bibliography included
17
Lehrbuch
16
Handbook
13
Handbuch
13
Konferenzschrift
13
Textbook
13
Collection of articles written by one author
12
Sammlung
12
Conference proceedings
9
Reprint
9
Glossar enthalten
8
Glossary included
8
Ratgeber
7
Guidebook
6
Festschrift
4
Interview
2
Mehrbändiges Werk
2
Multi-volume publication
2
Systematic review
2
Übersichtsarbeit
2
Amtsdruckschrift
1
Company information
1
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English
8,397
German
460
French
2
Czech
1
Italian
1
Dutch
1
Polish
1
Russian
1
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Author
All
Han, Heesup
41
Hollebeek, Linda D.
30
Mattila, Anna S.
29
Verhoef, Peter C.
26
Kumar, V.
24
Loureiro, Sandra Maria Correia
22
Huber, Frank
20
Prentice, Catherine
20
Bang, Nguyen
19
Klaus, Philipp
19
Rather, Raouf Ahmad
18
Usman, Osly
17
Ahn, Jiseon
16
Herrmann, Andreas
16
Khan, Imran
16
Wong, IpKin Anthony
16
Gil Saura, Irene
15
Grewal, Dhruv
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Balaji, M. S.
14
Foscht, Thomas
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Sesé, F. Javier
14
So, Kevin Kam Fung
14
Bauer, Hans H.
13
Bilgihan, Anil
13
Das, Gopal
13
Evanschitzky, Heiner
13
McDonald, Heath
13
Rahman, Zillur
13
Schramm-Klein, Hanna
13
Tanford, Sarah
13
Walsh, Gianfranco
13
Aksoy, Lerzan
12
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American Marketing Association
7
Springer Fachmedien Wiesbaden
7
IGI Global
4
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Springer-Verlag GmbH
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
Bertelsmann Stiftung
1
Customs Co-operation Council
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
European Marketing Academy
1
Fraunhofer-Informationszentrum Raum und Bau
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing (FGM) e.V.
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
INSEAD
1
Institut für Markt- und Distributionsforschung <Köln>
1
Intergovernmental Maritime Consultative Organization
1
Kanada / Department of Industry, Trade and Commerce
1
Logos Verlag Berlin
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
NetLibrary, Inc
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Society for Consumer Psychology.
1
Summer Educators' Conference <2013, Boston, Mass.>
1
Summer Educators' Conference <2014, San Francisco, Calif.>
1
Technische Universität Dresden
1
United Nations
1
Universität Greifswald
1
Universität Mannheim
1
Winter Marketing Educators' Conference <2014, Orlando, Fla.>
1
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Published in...
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Journal of retailing and consumer services
481
Journal of business research : JBR
349
International journal of hospitality management
170
The journal of services marketing
120
The journal of product & brand management
100
Journal of the Academy of Marketing Science
80
The journal of brand management : an international journal
78
Journal of hospitality marketing & management
76
Psychology & marketing
75
Cogent business & management
73
International journal of contemporary hospitality management
71
Asia Pacific journal of marketing and logistics
70
Journal of retailing
70
Journal of travel and tourism marketing
70
The service industries journal
64
Journal of strategic marketing
60
Industrial marketing management : the international journal for industrial and high-tech firms
59
Journal of service management
57
European journal of marketing : EJM
52
International journal of retail & distribution management
52
Marketing intelligence & planning
52
Journal of marketing
51
Journal of service research : JSR
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Services marketing quarterly
49
Tourism management : research, policies, practice
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
The international review of retail, distribution and consumer research
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
The international journal of bank marketing : IJBM
41
International journal of electronic marketing and retailing : IJEMR
40
Service business
40
SpringerLink / Bücher
39
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
37
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
International journal of electronic customer relationship management : IJECRM
34
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Source
All
ECONIS (ZBW)
8,847
EconStor
5
OLC EcoSci
5
USB Cologne (EcoSocSci)
1
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1
Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
Saved in:
2
Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming
;
Shih, Chia-Mei
;
Chen, Chin-Yuan
- In:
International journal of commerce and management
25
(
2015
)
4
,
pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
Saved in:
3
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
4
Delusive perception : antecedents and consequences of
salespeople
's misperception of customer commitment
Homburg, Christian
;
Bornemann, Torsten
;
Kretzer, Max
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10010345196
Saved in:
5
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
6
Relationship among loyalty, satisfaction and intention : the mediating role of trust
Lerbin, R.
;
Aritonang, R.
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 1608-1620
Persistent link: https://www.econbiz.de/10011764733
Saved in:
7
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
8
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
9
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
10
Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR
;
Subramoniam, Suresh
;
Nizar Hussain, M.
- In:
Vision : the journal of business perspective
24
(
2020
)
4
,
pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
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