Background: Logistics service outsourcing in recent years has influenced the evolution of third-party logistics (3PL) providers across the globe. The study explored the evolving services of 3PLs and relational factors that influence the relationship with their customers. Methods: Qualitative...

1: Working Definitions -- 2: Value Based Management -- 3: Value Creation: Dynamic Supply Chain Design -- 4: Value Creation: Assessing the Cost-Service Trade-off -- 5: Value Capture: Aligning Supply Chain Partners -- 6: Impact of Technology on SCM -- 7: Service Supply Chains -- 8: Service Supply...