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~subject:"Service quality"
~type_genre:"Article in journal"
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Service quality
Bank
21,194
Relationship marketing
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Beziehungsmarketing
14,636
Consumer behaviour
9,305
Konsumentenverhalten
9,305
E-commerce
9,046
Electronic Commerce
9,007
Financial services
4,992
Finanzdienstleistung
4,969
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4,762
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3,821
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2,116
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2,114
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2,088
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2,086
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2,044
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2,041
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2,039
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18
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Klaus, Philipp
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Balaji, M. S.
12
Gil Saura, Irene
12
McColl-Kennedy, Janet R.
11
Sreejesh, S.
11
Marimon, Frederic
10
Prybutok, Victor R.
10
Quach, Sara
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Akroush, Mamoun N.
9
Bruhn, Manfred
9
Gustafsson, Anders
9
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Qu, Hailin
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Grégoire, Yany
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Roberts-Lombard, Mornay
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Al-Hawary, Sulieman Ibraheem Shelash
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6
Carlson, Jamie
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Edvardsson, Bo
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of business research : JBR
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The journal of services marketing
102
The service industries journal
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Services marketing quarterly
59
Journal of hospitality marketing & management
58
Journal of service research : JSR
55
Journal of travel and tourism marketing
50
International journal of contemporary hospitality management
48
Service business
47
The international journal of bank marketing : IJBM
47
Cogent business & management
37
Journal of service management
37
International journal of quality & reliability management
34
International journal of services and operations management
34
The TQM journal : the international review of organizational improvement
34
Tourism management : research, policies, practice
30
Journal of strategic marketing
29
International journal of quality and service sciences
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Managing service quality : MSQ ; an international journal
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Asia Pacific journal of marketing and logistics
27
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of productivity and quality management : IJPQM
26
International journal of services, economics and management
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Journal of service research
26
Total quality management & business excellence
24
International journal of electronic customer relationship management : IJECRM
23
Journal of air transport management
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Journal of the Academy of Marketing Science
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Marketing intelligence & planning
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International journal of electronic marketing and retailing : IJEMR
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Journal of Asian finance, economics and business : JAFEB
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Journal of financial services marketing : JFSM
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International journal of services and operations management : IJSOM
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Journal of internet commerce
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Psychology & marketing
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International journal of business information systems : IJBIS
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ECONIS (ZBW)
3,821
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1
The effect of e-finance service quality on
bank
customers' fintech e-loyalty : evidence from Ethiopia
Jerene, Wondwossen
;
Sharma, Dhiraj
- In:
International journal of e-business research : an …
16
(
2020
)
2
,
pp. 69-83
Persistent link: https://www.econbiz.de/10012302682
Saved in:
2
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
3
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
4
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
Saved in:
5
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
6
Key determinant factors for retail
bank
switching in Ghana
Narteh, Bedman
- In:
International journal of emerging markets
8
(
2013
)
4
,
pp. 409-427
Persistent link: https://www.econbiz.de/10010364232
Saved in:
7
Banking goes digital : the main determinants of the clients' satisfaction and trust toward fintech-based services
Rhanoui, Salma
- In:
International journal of economics and financial issues …
12
(
2022
)
5
,
pp. 10-20
Persistent link: https://www.econbiz.de/10013433314
Saved in:
8
The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Mainardes, Emerson Wagner
;
Freitas, Neudson Peres de
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
Saved in:
9
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
10
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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