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The role of trust encompasses the exchanges and interactions of a retail bank with its customers on various dimensions … of online banking. Specifically lays stress on the bank-to-customer exchanges taking place through the technological …
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The following is a summary of potential Information Communication Technology (ICT) strategies that can be employed to position banks to be successful in developing alternate delivery channels. The goal of this document is to highlight what ICT Technologies and high-level processes, objectives,...
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