This paper introduces the concept of "interface of complexity" as a source of creating and dealing with possible participatory approaches to organisational development. Based on an actor-network-theory approach, we conceive of interfaces as complex events, situations and transitions in a...

Our paper is based on the qualitative content analysis (Gläser/Laudel 2010) of expert interviews with IT managers in German speaking countries. Drawing also from organisational development processes we have been carrying out, we analyse how the tension between the service function of IT as...