"The latest wave of globalization in South and Southeast Asia has been largely services driven, in particular by firms from advanced economies relocating part of their business processes abroad. This has caused profound changes in the international division of labour, and has had correspondingly...

Introduction -- Part I. Towards a theory of innovation in services -- Part II. The nature of innovation in services : sectoral dynamics -- Part III. Measuring innovation in services and its impacts -- Part IV. Organizational and strategic patterns for service innovation -- Part V. Knowledge...