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Formal and relational incentives in BPO relationship management
Shuangyan, Li; Difang, Wan; Yarong, Shi - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 301-313
This paper studies the formal contract and relational contract in business process outsourcing. If some outcomes or … outsourcing performance is unverifiable, then the contracts have to satisfy the self-enforcing condition. We characterise the …
Persistent link: https://www.econbiz.de/10005754609
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Formal and relational incentives in BPO relationship management
Shuangyan, Li; Difang, Wan; Yarong, Shi - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 301-313
This paper studies the formal contract and relational contract in business process outsourcing. If some outcomes or … outsourcing performance is unverifiable, then the contracts have to satisfy the self-enforcing condition. We characterise the …
Persistent link: https://www.econbiz.de/10008563936
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Exploring the financial impact of outsourcing services strategy on manufacturing firms
Sanchís-Pedregosa, Carlos; Palacín-Sánchez, María-José - In: Operations management research : OMR ; advancing … 7 (2014) 3/4, pp. 77-85
Persistent link: https://www.econbiz.de/10010439699
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Quality of outsourced services, opportunism and contract design
Beuve, Jean; Chever, Lisa - In: Review of law and economics : publ. in cooperation with … 13 (2017) 3, pp. 1-27
Persistent link: https://www.econbiz.de/10011799072
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The rapid rise of agricultural mechanization in Myanmar
Belton, Ben; Myat Thida Win; Zhang, Xiaobo; Filipski, … - In: Food policy : economics planning and politics of food … 101 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012815991
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Outsourcing the information system : determinants, risks, and implications for management control systems
Christ, Margaret H.; Mintchik, Natalia; Chen, Long; … - In: Journal of management accounting research : JMAR 27 (2015) 2, pp. 77-120
Persistent link: https://www.econbiz.de/10011483417
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The impact of firm learning on value creation in strategic outsourcing relationships
Mani, Deepa; Barua, Anitesh - In: Journal of management information systems : JMIS 32 (2015) 1, pp. 9-38
Persistent link: https://www.econbiz.de/10011341250
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The offshore services value chain: upgrading trajectories in developing countries
Fernandez-Stark, Karina; Bamber, Penny; Gereffi, Gary - In: International Journal of Technological Learning, … 4 (2011) 1/2/3, pp. 206-234
This article analyses the offshore services industry using the global value chain approach. This industry has grown at a rapid pace over the last decade, driven principally by the search of businesses to reduce costs by unbundling and offshoring corporate services. This paper explores how...
Persistent link: https://www.econbiz.de/10010669687
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Resilience and recovery: The Philippine IT–BPO industry during the global crisis
Abara, Anna Charmaine; Heo, Yoon - In: International Area Studies Review 16 (2013) 2, pp. 160-183
The Philippine business process outsourcing industry is poised to be a significant sector contributing to the countryâ … constantly boasts double-digit growth rates in revenue and manpower. However, as demand for outsourcing decelerated during the … information technology–business process outsourcing industry’s performance during the crisis by assessing the post …
Persistent link: https://www.econbiz.de/10011137997
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Sustaining Philippine Advantage in Business Process Outsourcing
Rodolfo, Ceferino S. - 2005
This study looked at the sustainability of the growth and development of business process outsourcing (BPO) in the …
Persistent link: https://www.econbiz.de/10011429818