Jasti, Naga Vamsi Krishna; Venkateswaran, V.; Kota, Srinivas - In: The TQM Journal 34 (2021) 5, pp. 1298-1319
Purpose: The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review Design/methodology/approach: 30 articles from 52...