The paper is devoted to solving the problem of assessing the quality of the medicalelectronic service. A variety of dimensions and factors of quality, methods and models applied indifferent scopes of activity for assessing quality of service is researched. The basic aspects,requirements and...

The paper is devoted to solving a problem of the development of the website of Russianmunicipal policlinics and provides a selection of a set of elements which should be posted on awebsite. Such elements are necessary to provide citizens with correct and ergonomic e-services.The insufficient...

This special section includes papers originally presented at a workshop on \'Epistemological Perspectives on Simulation\' in July 2004 at the University of Koblenz, in which some thirty colleagues participated. It had been our impression that there was (and still is) a small, but growing number...