The information challenge -- The value of information -- Generating value -- Generating value: cases -- Enabling value -- Enabling value: cases -- Managing autonomy -- Managing autonomy: cases -- The information factory -- The information factory: cases -- Managing performance -- Managing...

"Quality Management: Reconsidered for the Digital Economy continues to provide a one-stop-shop for anyone studying the theory and practice of quality management. Exploring the essentials of management theory and the work of the 'quality gurus' who have formed the foundation of current practice,...