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~subject:"Service quality"
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Service quality
Großbritannien
135,565
United Kingdom
92,102
Dienstleistungsqualität
20,432
Deutschland
14,845
USA
13,598
United States
12,192
Germany
11,939
Theorie
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Theory
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Frankreich
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Customer satisfaction
6,137
Kundenzufriedenheit
6,117
Schätzung
6,031
Estimation
5,698
Costs
5,605
Konsumentenverhalten
5,475
Consumer behaviour
5,451
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4,303
Comparison
4,100
Beziehungsmarketing
3,968
Relationship marketing
3,960
Japan
3,927
Italien
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Geschichte
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Geldpolitik
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Kanada
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3,176
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2,934
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Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
33
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Witell, Lars
18
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National Bureau of Economic Research
177
OECD
35
IGI Global
21
Springer Fachmedien Wiesbaden
19
Hochschulrektorenkonferenz
18
World Bank
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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International journal of hospitality management
403
Journal of retailing and consumer services
332
The service industries journal
291
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
113
International journal of quality and service sciences
111
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Cogent business & management
93
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
Asia Pacific journal of marketing and logistics
63
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
20,278
RePEc
120
BASE
26
EconStor
17
ArchiDok
1
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1
Progress in the competitive agenda in the postal and delivery sector
Crew, Michael A.
(
contributor
); …
-
2009
processing operations / A. Thomas Bozzo -- 16. Do differences in facility-specific mail processing unit
costs
have implications …
Persistent link: https://www.econbiz.de/10011851656
Saved in:
2
Progress in the competitive agenda in the postal and delivery sector
Crew, Michael A.
(
contributor
); …
-
2009
Persistent link: https://www.econbiz.de/10003785506
Saved in:
3
A machine learning-based assessments of customer satisfaction levels in Indian Postal Services (ML-ACSLIPS) for selected Tamilnadu districts from social media content
Sangeetha, T.
;
Subatra, B.
- In:
International journal of financial engineering
10
(
2023
)
4
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014444708
Saved in:
4
Postal reform in developing countries : challenges and choices
Ianni, Juan B.
- In:
Handbook of worldwide postal reform
,
(pp. 400-415)
.
2008
Persistent link: https://www.econbiz.de/10003830777
Saved in:
5
Liberalization of the postal service market in Europe : entry with universal service and partial coverage
Beschorner, Patrick Frank Ernst
(
contributor
)
-
2008
. We show that dependent on the shape of the network
costs
and the network effects entrants may either offer a low quality …
Persistent link: https://www.econbiz.de/10003794001
Saved in:
6
Service quality, price caps and the USO under entry
Crew, Michael A.
;
Kleindorfer, Paul R.
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 1-22)
.
2009
Persistent link: https://www.econbiz.de/10003838487
Saved in:
7
Price and quality of service regulation in Portugal
Castro, João
;
Franco, Agostinho
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 34-51)
.
2009
Persistent link: https://www.econbiz.de/10003838529
Saved in:
8
Network externalities and the USO : a two-sided market approach
Boldron, François
;
Cremer, Helmuth
;
De Donder, Philippe
; …
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 184-195)
.
2009
Persistent link: https://www.econbiz.de/10003838647
Saved in:
9
An incentive regime for quality of service of universal service providers in the postal sector
Correia da Silva Domingos, Luis
;
Mautino, Leonardo
; …
- In:
Competition and regulation in the postal and delivery sector
,
(pp. 232-246)
.
2008
Persistent link: https://www.econbiz.de/10003652117
Saved in:
10
Liberalization of the Postal Service Market in Europe : Entry with Universal Service and Partial Coverage
Beschorner, Patrick
-
2009
. We show that dependent on the shape of the network
costs
and the network effects entrants may either offer a low quality …
Persistent link: https://www.econbiz.de/10014210629
Saved in:
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