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Customer interaction in service innovation : a checklist for service innovators
Kuusisto, Arja; Riepula, Mikko - In: Supporting service innovation through knowledge …, (pp. 169-184). 2009
Persistent link: https://www.econbiz.de/10003927811
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Applying storytelling in service innovation process : findings from a case study
Schäfer, Adrienne; Aebersold, Roman - In: Supporting service innovation through knowledge …, (pp. 211-228). 2009
Persistent link: https://www.econbiz.de/10003927831
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Co-creating service innovation with clients and staff : the PwC innovation factory
Knechtli, Beat; Wallin, Martin W. - In: Supporting service innovation through knowledge …, (pp. 231-251). 2009
Persistent link: https://www.econbiz.de/10003927840
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"Constructing" sustainable innovation through knowledge management : the case of plasterboard
Johal, Prija; Colley, John - In: Supporting service innovation through knowledge …, (pp. 347-365). 2009
Persistent link: https://www.econbiz.de/10003927880