Increasingly, retailers nowadays have to focus on service marketing strategies and tactics to differentiate themselves from their competitors.Delivering high levels of service quality becomes crucial for long-term success. Since customers' perception of service quality depends very muchon the...

[...]This paper builds primarily on research on agglomerationeconomies. Much of the empirical work on agglomeration hassought to estimate the effect on productivity of anestablishment’s local environment. The estimation hassometimes involved direct estimates of productivity(Henderson 2003) and...