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Year of publication
Subject
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Automotive services industry 692 Kfz-Gewerbe 692 Deutschland 280 Kraftfahrzeughandel 265 Germany 240 Automotive industry 180 Kfz-Industrie 180 USA 101 United States 90 Automotive market 84 Kfz-Markt 84 Consumer behaviour 74 Konsumentenverhalten 74 Kraftfahrzeugindustrie 72 Theorie 65 Theory 65 Beziehungsmarketing 62 Relationship marketing 62 Kraftfahrzeug 55 Customer service 53 Kundenservice 53 EU countries 48 EU-Staaten 48 Electronic Commerce 46 Motor vehicle 46 Kraftfahrzeughandwerk 43 E-commerce 42 Lieferantenmanagement 40 Supplier relationship management 40 Distribution channel 37 Vertriebsweg 37 Vertriebsbindung 36 Exclusive dealing 33 Firm performance 33 Unternehmenserfolg 33 Japan 32 Marketing 29 Internet 28 Customer satisfaction 26 Kundenbindung 26
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Online availability
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Free 114 Undetermined 64 CC license 3
Type of publication
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Book / Working Paper 530 Article 293 Journal 47
Type of publication (narrower categories)
All
Article in journal 185 Aufsatz in Zeitschrift 185 Graue Literatur 127 Non-commercial literature 127 Aufsatz im Buch 113 Book section 113 Hochschulschrift 110 Arbeitspapier 76 Working Paper 76 Thesis 71 Case study 22 Fallstudie 22 Amtsdruckschrift 19 Dissertation u.a. Prüfungsschriften 19 Government document 19 Collection of articles of several authors 17 Sammelwerk 17 Statistik 17 Market information 15 Marktinformation 15 Konferenzschrift 13 Bibliografie enthalten 12 Bibliography included 12 Statistics 12 Ratgeber 10 Guidebook 9 Forschungsbericht 7 No longer published / No longer aquired 6 Aufsatzsammlung 5 Conference proceedings 4 Advisory report 3 Gutachten 3 Interview 3 Annual report 2 Conference paper 2 Fachzeitung 2 Fallstudiensammlung 2 Handbook 2 Handbuch 2 Jahresbericht 2
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Language
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German 430 English 386 Undetermined 40 French 8 Spanish 2 Afrikaans 1 Italian 1 Dutch 1 Norwegian 1 Polish 1 Portuguese 1 Russian 1 Vietnamese 1
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Author
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Zettelmeyer, Florian 30 Diez, Willi 21 Silva-Risso, Jorge M. 19 Scott Morton, Fiona 17 Meinig, Wolfgang 13 Garicano, Luis 11 Busse, Meghan R. 10 Brachat, Hannes 9 Arruñada, Benito 8 Sieg, Christian 8 Vázquez, Luis 8 Brown, Jonathan 7 Mallad, Heike 7 Tsuru, Tsuyoshi 7 Bauer, Hans H. 6 Freyssenet, Michel 6 Reindl, Stefan 6 Wöllenstein, Stephan 6 Burmann, Christoph 5 Decker, Alexander 5 Herrmann, Andreas 5 Israeli, Ayelet 5 Kaplan, Steven N. 5 Morton, Fiona Scott 5 Schneider, Henry S. 5 Uehara, Katsuhito 5 Wagner, Erwin 5 Ōwan, Hideo 5 Berg, Hartmut 4 Bodensteiner, Klaus 4 Borchert, Margret 4 Ermschel, Ulrich 4 Hendel, Igal 4 Hoffmeister, Mike 4 Huber, Frank 4 Knittel, Christopher R. 4 Kollenbach, Stephan 4 Liersch, Anna 4 Lin, Ming-Jen 4 Linos, Elizabeth 4
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Institution
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European Centre for the Development of Vocational Training 21 National Bureau of Economic Research 12 Autohaus Buch und Formular 6 Rationalisierungs-Gemeinschaft Handwerk Schleswig-Holstein 6 Springer Fachmedien München GmbH 6 Springer Fachmedien Wiesbaden 6 Forschungsstelle Automobilwirtschaft <Bamberg> 5 Internationale Arbeitsorganisation 4 UNDP 4 United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly 4 Bundesverband der Deutschen Volksbanken und Raiffeisenbanken 3 Wirtschaftsgesellschaft des Kraftfahrzeuggewerbes 3 Zentralverband Deutsches Kraftfahrzeuggewerbe 3 Deutsches Kraftfahrzeuggewerbe e.V. 2 Europäische Kommission 2 Fidschi / Bureau of Statistics 2 Institut national de la statistique et des études économiques <Frankreich> 2 Instituto Nacional de Empleo <Madrid> 2 London Economics Ltd 2 Philippine Statistics Authority 2 Philippinen / National Statistics Office 2 Ulmer Forum <11, 1999, Ulm> 2 Verlag Dr. Kovač 2 Zentralverband des Kraftfahrzeughandels und -gewerbes 2 A. T. Kearney Inc. 1 Amer-Yhtymä Oy Weilin & Göös <Espoo> 1 Arbeitskreis Sozialwissenschaftliche Arbeitsmarktforschung 1 Automobilwirtschaftliches Symposium <1, 1993, Bamberg> 1 Automobilwirtschaftliches Symposium <3, 1997, Bamberg> 1 Automobilwirtschaftliches Symposium <4, 1999, Bamberg> 1 BBE Retail Experts Unternehmensberatung GmbH & Co. KG <Köln> 1 Banco Santander Central Hispano 1 Books on Demand GmbH <Norderstedt> 1 Centre d'Entretien et de Réparation de Variante <Praia, Kapverdische Inseln> 1 Deutsche Bank <Frankfurt am Main> / Research 1 Deutsches Handwerksinstitut 1 Deutschland 1 Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie 1 Deutschland / Statistisches Bundesamt 1 Enquête-Kommission Zukunftssicherung im Kfz-Gewerbe 1
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Published in...
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The second automobile revolution : trajectories of the world carmakers in the 21st century 23 SpringerLink / Bücher 15 Working paper / National Bureau of Economic Research, Inc. 14 Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg 12 NBER Working Paper 12 NBER working paper series 12 Motor vehicle repair and sales sector 10 Research paper / International Car Distribution Programme 10 Grundlagen der Automobilwirtschaft : das Standardwerk der Automobilbranche 7 International journal of automotive technology and management : IJATM 7 Unternehmensführung 7 Autohaus 6 Business-Profi 6 FORCE - Formation continue en Europe 6 Management-Profi 6 Betriebspraxis 5 Discussion paper series / A / Institute of Economic Research 5 Europäische Hochschulschriften / 5 5 Gabler Edition Wissenschaft 5 Hamburger Schriften zur Marketingforschung 5 Jahrbuch der Absatz- und Verbrauchsforschung 5 The journal of structured finance 5 Autohaus : wer uns liest, führt 4 Dortmunder Diskussionsbeiträge zur Wirtschaftspolitik 4 Handbuch Automobilbanken : Finanzdienstleistungen für Mobilität 4 Schriften zu Distribution und Handel 4 The American economic review 4 Arbeitspapier / Institut für Automobilwirtschaft (IFA) an der Fachhochschule Nürtingen-Geislingen 3 Finanzierung, Leasing, Factoring : FLF 3 Handelsforschung 3 International journal of services and operations management 3 Journal of business economics : JBE 3 Journal of international marketing and marketing research 3 Journal of retailing and consumer services 3 Orientierungen zur Wirtschafts- und Gesellschaftspolitik 3 Quantitative marketing and economics : QME 3 Reihe: Management-Know-how / M : praxisnah und aktuell 3 Research 3 Schriften zu Marketing und Management 3 Services marketing quarterly 3
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Source
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ECONIS (ZBW) 756 USB Cologne (EcoSocSci) 114
Showing 1 - 50 of 870
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Refabrizierte Ersatzteile : die Perspektive von Kfz-Werkstätten
Huster, Sandra; Droll, Manuel; Schultmann, Frank - 2024
Nachhaltigkeit rückt zunehmend in den Fokus der Wirtschaft und der Gesellschaft. Dies gilt insbesondere für Personenkraftwagen als Teil des Mobilitätssektors. Eine Möglichkeit, bestehende Fahrzeuge nachhaltig länger zu nutzen, ist, refabrizierte Ersatzteile zu verwenden. Bisher wird dies...
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Evaluating regression techniques for service advisor performance analysis in automotive dealerships
Njoku, Judith Nkechinyere; Nwakanma, Cosmas Ifeanyi; … - 2024
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Role of change leadership styles on cognitive rigidity at selected automobile dealerships in Durban, South Africa
Chukwuma, Nonye; Govender, Loganathan; Onwubu, Stanley … - 2023
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Competing forces in the German new car market : how do they affect diesel, PHEV, and BEV sales?
Alberini, Anna; Vance, Colin - 2023
With more than 3 million new passenger cars sold every year, Germany’s automobile industry is a major player on the European car market, and one seen as an important arena for achieving climate protection targets. Using high-resolution car registration data from each state in Germany between...
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Investigating after-sales service, customer satisfaction and word-of-mouth nexus : evidence from a branded car dealership
Sikombe, Shem - In: International journal of business forecasting and … 10 (2025) 2, pp. 199-213
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Can Nudges Increase Take-Up of the EITC? : Evidence from Multiple Field Experiments
Linos, Elizabeth; Prohofsky, Allen C.; Ramesh, Aparna; … - 2022
The Earned Income Tax Credit (EITC) distributes more than $60 billion to over 20 million low-income families annually. Nevertheless, an estimated one-fifth of eligible households do not claim it. We ran six pre-registered, large-scale field experiments to test whether “nudges” could increase...
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Internet Car Retailing
Scott Morton, Fiona; Zettelmeyer, Florian; Silva-Risso, … - 2022
This paper investigates the effect of Internet car referral services on dealer pricing of automobiles in California. Combining data from J.D. Power and Associates and Autobytel.com, a major online auto referral service, we compare online transaction prices to regular street' prices. We find that...
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How the Internet Lowers Prices : Evidence from Matched Survey and Auto Transaction Data
Zettelmeyer, Florian; Scott Morton, Fiona; Silva-Risso, … - 2021
There is convincing evidence that the Internet has lowered the prices paid by some consumers inestablished industries, for example, term life insurance and car retailing. However, current researchdoes not reveal much about how using the Internet lowers prices. This paper answers this questionfor...
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Adverse Selection in Durable Goods Markets
Hendel, Igal; Lizzeri, Alessandro - 2021
An undesirable feature of Akerlof style models of adverse selection is that ownership of" used cars is independent of preferences and is therefore ad hoc. We present a dynamic model" that incorporates the market for new goods. Consumers self-select into buying new or used" goods making ownership...
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The Effects of Business-to-Business E-Commerce on Transaction Costs
Garicano, Luis; Kaplan, Steven N. - 2021
In this paper, we study the changes in transaction costs from the introduction of the Internet in transactions between firms (i.e., business-to-business (B2B) e-commerce). We begin with a conceptual framework to organize the changes in transaction costs that are likely to result when a...
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Consumer Information and Price Discrimination : Does the Internet Affect the Pricing of New Cars to Women and Minorities?
Scott Morton, Fiona; Zettelmeyer, Florian; Silva-Risso, … - 2021
Mediating transactions through the Internet removes important cues that salespeople can use to assess a consumer's willingness to pay. We analyze whether dealers' difficulty in identifying consumer characteristics on the Internet and consumers' ease in finding information affects equilibrium...
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Scarcity Rents in Car Retailing : Evidence from Inventory Fluctuations at Dealerships
Zettelmeyer, Florian; Scott Morton, Fiona; Silva-Risso, … - 2021
Price variation for identical cars at the same dealership is commonly assumed to arise because dealers with market power are able to price discriminate among their customers. In this paper we show that while price discrimination may be one element of price variation, price variation also arises...
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The economic importance of motorcycles to Europe
Oxford Economics Ltd. - 2021
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Performance Measure Properties and Incentives
Gibbs, Michael; Merchant, Kenneth A.; Van der Stede, Wim A. - 2021
We examine the effects of performance measure properties on incentive system design, using data on incentive contracts for auto dealership managers. The data include information on five properties: two indicators of risk; two indicators of distortion; and one indicator of potential manipulation....
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Technological transformations and the automotive services industry : meeting the skills challenges for automotive service technicians in Québec
Dupuis, Mathieu; Murray, Gregor; Wu, Meiyun - 2021
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The effect of organisational sales management on dealership performance
Kida, Sekai; Heller, Daniel Arturo; Tamura, Yusuke; … - In: International journal of automotive technology and … 23 (2023) 2/3, pp. 144-170
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How do taxes on car sales affect television advertising strategies? : a model for predicting advertising intensity around emissions-related tax changes
Deng, Yiting; Jiang, Min; Jiang, Xiaodong - In: Journal of advertising research 63 (2023) 1, pp. 1-16
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Das Know-how für Profis ... : Liquidität im Lot : Einkaufsfinanzierung als Königsdisziplin
Banco Santander Central Hispano - [München] : [Springer Automotive Media, Springer … - 2023-
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Consumer Search in the U.S. Auto Industry : The Role of Dealership Visits
Yavorsky, Dan - 2020
In many markets, consumers visit stores and physically inspect products before making purchase decisions. We view the inspection of a product at a retail location as a search for product fit. We quantify the cost and benefit from searching for product fit using a discrete choice model of demand...
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Access to Digital Car Data and Competition in Aftersales Services
Martens, Bertin - 2020
Prior to the arrival of digital car data, car manufacturers had already partly foreclosed the maintenance market via franchising contracts with a network of exclusive official dealers. EU regulation endorsed this foreclosure but mandated access to maintenance data for independent service...
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A Study of Alternative Fuel Vehicles and Role of Automobile Innovations Pertaining to the Sales of Cars
Shaikh, Azhar - 2020
There has been a remarkable amount of innovation in the automotive industry since these vehicles were first invented. Almost since a decade, a significant amount of technology has been introduced into the ever evolving automobile innovation connected to alternative powered vehicles, navigation...
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The 2008 U.S. auto market collapse
Dupor, Bill; Li, Rong; Mehkari, M. Saif; Tsai, Yi-Chan - 2020
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Der Einfluss des Megatrends Digitalisierung auf den Vertrieb eines Automobilherstellers an Endverbraucher anhand der Customer Journey
Birk, Luisa Maria; Pietsch, Detlef; Jung, Hans H. - 2020
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The negative consequences of loss-framed performance incentives
Pierce, Lamar; Rees-Jones, Alex; Blank, Charlotte - 2020
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Can nudges increase take-up of the EITC? : evidence from multiple field experiments
Linos, Elizabeth; Prohofsky, Allen; Ramesh, Aparna; … - 2020
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Can Nudges Increase Take-up of the EITC? : Evidence from Multiple Field Experiments
Linos, Elizabeth - 2020
The Earned Income Tax Credit (EITC) distributes more than $60 billion to over 20 million low-income families annually. Nevertheless, an estimated one-fifth of eligible households do not claim it. We ran six pre-registered, large-scale field experiments to test whether "nudges" could increase...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012482305
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Service quality, relationship benefit and experience value in the auto repair services sector
Hong, Jinpyo; Kim, Boyoung - In: Journal of open innovation : technology, market, and … 6 (2020) 2/30, pp. 1-15
The purpose of this study was to analyze how service quality, relationship benefit, and experience value affect the customers´ intention to maintain a long-term relationship with auto repair centers through service quality and trust. To this end, a statistical analysis was performed, based on a...
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The 2008 U.S. Auto Market Collapse
Dupor, Bill - 2019
New vehicle sales in the U.S. fell nearly 40 percent during the last recession, causing significant job losses and unprecedented government interventions in the auto industry. This paper explores two potential explanations for this decline: falling home values and falling households’...
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Equilibrium trade in automobile markets
Gillingham, Kenneth; Iskhakov, Fedor; Munk-Nielsen, Anders - 2019
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Equilibrium trade in automobile markets
Gillingham, Kenneth; Iskhakov, Fedor; Munk-Nielsen, Anders - 2019
We introduce a computationally tractable dynamic equilibrium model of the automobile market where new and used cars of multiple types (e.g. makes/models) are traded by heterogeneous consumers. Prices and quantities are determined endogenously to equate supply and demand for all car types and...
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How market power affects dynamic pricing : evidence from inventory fluctuations at car dealerships
Israeli, Ayelet; Scott Morton, Fiona; Silva-Risso, Jorge M. - In: Management science : journal of the Institute for … 68 (2022) 2, pp. 895-912
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The impact of the Massachusetts 2012 right to repair law on small, independent auto repair shops
Kahane, Leo H. - In: Applied economics letters 29 (2022) 10, pp. 873-879
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The automotive gray market : an inside history
Hege, John B. - 2022
Congress and cars -- Small importers and their reactions -- The first compliance shops -- Making them pass -- The stoichiometric closed loop electronic feedback controlled breakthrough -- The boom -- More fuel on the fire -- In the workshop -- The independent labs -- The shine rubs off --...
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Boundless : the rise, fall, and escape of Carlos Ghosn
Kostov, Nick; McLain, Sean - 2022 - First edition
Self-made -- The father -- The outsider -- Wartime general -- The birth of the alliance -- Turnaround -- Two briefcases -- Swap deals -- Spillovers -- Figure out a way -- Hall of mirrors -- Money canals -- Double vote -- Currents -- Global motors -- Terminal velocity -- The arrest -- Boxed in --...
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Can nudges increase take-up of the EITC? : evidence from multiple field experiments
Linos, Elizabeth; Prohofsky, Allen; Ramesh, Aparna; … - In: American economic journal 14 (2022) 4, pp. 432-452
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Srikrishna Motors : using data to manage dealership performance
Mukherjee, Jaydeep - In: Vision : the journal of business perspective 26 (2022) 4, pp. 522-527
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Institutional Constraints on Organizations : The Case of Spanish Car Dealerships
Arruñada, Benito; Vázquez, Luis; Zanarone, Giorgio - 2018
We study the effect of organizational choice and institutions on the performance of Spanish car dealerships. Using outlet-level data from 1994, we find that vertically-integrated dealerships showed substantially lower labor productivity, higher labor costs and lower profitability than franchised...
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The 2008 U.S. auto market collapse
Dupor, Bill; Li, Rong; Saif, Mehkari M.; Tsai, Yi-Chan - 2018
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Prüfungshonorare und Prüferwahl großer, nicht börsennotierter Unternehmen
Joha, Philipp - 2018 - 1. Auflage
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Completing Contracts Ex Post : How Car Manufacturers Manage Car Dealers
Arruñada, Benito; Garicano, Luis; Vázquez, Luis - 2018
This article illustrates how contracts are completed ex post in practice and, in so doing, indirectly suggests what the real function of contracts may be. Our evidence comes from the contracts between automobile manufacturers and their dealers in 23 dealership networks in Spain. Franchising...
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The Effect of Car Sharing on Car Sales
Schmidt, Peter - 2018
Free-Floating Car Sharing is a potential substitute to private car ownership. Using an original administrative dataset on car registrations, the staggered rollout pattern of the novel service in German cities is exploited with a difference-in-difference methodology to estimate the impact of...
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Contractual Allocation of Decision Rights and Incentives : The Case of Automobile Distribution
Arruñada, Benito - 2018
We analyze empirically the allocation of rights and monetary incentives in automobile franchise contracts. All of these contracts substantially restrict the decision rights of dealers and grant manufacturers extensive rights to specify and enforce dealers' duties. The allocation of decision...
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Intermediaries and product quality in used car markets
Biglaiser, Gary; Li, Fei; Murry, Charles; Zhou, Yiyi - 2018
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Access to digital car data and competition in aftersales services
Martens, Bertin; Müller-Langer, Frank - 2018
This study looks at car data markets from an economic perspective. We start from several options for the technical characteristics of data access points that have been discussed among stakeholders in the automotive industry. We examine the structure of data markets that are likely to emerge from...
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Jahrbuch Handel ... : Zahlen, Daten, Fakten
Verband Österreichischer Handelsunternehmen; KMU … - Wien : Handelsverband - Verband österreichischer … - 2021-
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The impact of motivational factors on employees' turnover intentions
Rhaouat, Mohamed Kamal - 2021
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Motivationale Determinanten der Wertschöpfung durch Customer Engagement : theoretische Konzeption und Analyse am Beispiel des Automobilhandels
Nauen, Anna - 2021
Einleitung -- Customer Engagement als Forschungsgegenstand -- Customer Engagement - ein theoretisch konzeptioneller Bezugsrahmen -- Untersuchungsmodell und Hypothesen -- Empirische Überprüfung des Untersuchungsmodells -- Zusammenfassung und Diskussion.
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A guide to appraising automobile dealerships
Carter, Bradley R. - 2021 - Second edition
"A Guide to Appraising Automobile Dealerships, Second Edition, discusses the complexities of valuing auto dealerships. Topics covered include market, site, location, and improvement analyses; highest and best use; land valuation; the application of the three approaches to value; and report writing...
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Let me sell you a Ferrari : a dealer's memoir
Guarino, Robert E. - 2021
"This book offers a unique perspective within the luxury automobile industry in which the author, a Ferrari dealer, recounts a lifetime with the iconic car brand. Chapters detail a wide range of experiences, like a nonstop drive in a 308GTB from Chicago to Boston; rides with important figures...
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Motivationale Determinanten der Wertschöpfung durch Customer Engagement : theoretische Konzeption und Analyse am Beispiel des Automobilhandels
Nauen, Anna - 2021
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