This paper aimed to evaluate the transformative role of Generative Artificial Intelligence in improving banking services efficiency through a systematic literature review. The review explored, how Generative Artificial Intelligence reshaped traditional banking practices by automating routine...

Introduction- Evolution of Banking -- Tactical Approach to the Industrialisation -- Investing in Alignment of Industrialisation and Innovation Engines -- Industrialising Data -- Deliver Digital Experience -- Cloud Adoption- A Foundational Engine -- Industrialise to Manage Changes in the External...