Search Results - subject_exact:"Customer complaint"

Did you mean: subject_exact:"Customer complaints" (1,893 results)

Public concern about immigration and customer complaints against minority financial advisors

Law, Kelvin K. F.; Zuo, Luo - In: Management science : journal of the Institute for … 68 (2022) 11, pp. 8464-8482

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014280236

Understanding customers' insights using attribution theory

Raksmey Sann; Lai, Pei-Chun; Liaw, Shu-Yi; Chen, Chi-Ting - In: Bringing the Soul Back to Marketing : Proceedings of …, (pp. 20-28). 2024

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014501014

Deep learning-based customer complaint management

Anagun, Yildiray; Bolel, Nur Sultan; Isik, Sahin; … - In: Journal of organizational computing and electronic commerce 32 (2022) 3/4, pp. 217-231

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014322422

Voicing out or switching away? : a psychological climate perspective on customers’ intentional responses to service failure

Li, Chang-Jun; Li, Fuli; Fan, Pan; Chen, Kai - In: International journal of hospitality management 85 (2020), pp. 1-13

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012241438

The impact of customer compassion on face-to-face and online complaints

Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 848-868

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012312156

Service receivers' negative emotions in airline and hospital service settings

Petzer, Daniel J.; De Meyer, Christine F.; Svari, Sander; … - In: Journal of Services Marketing 26 (2012) 7, pp. 484-496

Purpose – The purpose of this paper is to examine service receivers' negative emotions in two different service settings, namely at an airport and in a hospital. Design/methodology/approach – A descriptive, convenience sampling survey method was used to collect data in South Africa...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014905406