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ITIL-COBIT-Mapping : Gemeinsamkeiten und Unterschiede von ITIL V3 und COBIT 4.1

Year:	2011

Publisher:	Düsseldorf : Symposion Publ.
Affiliated person:	Finkemeier, Frank
Institution:	IT Service Management Forum Deutschland

Availability:	Description

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IT-Services steuern mit ITIL : Prüfungsvorbereitung zur ITIL V3 Qualifikation managing across the lifecycle

Year:	2010

Person:	Andenmatten, Martin
Publisher:	Düsseldorf : Symposion

Availability:	Table of Contents Description

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Organisationsmodell für die IT in der öffentlichen Verwaltung : ein Ausweg aus dem Organisations-Dilemma

Year:	2010

Publisher:	Düsseldorf : Symposion
Affiliated person:	Klietmann, Markus; Ehrentreich, Hans Peter
Institution:	IT Service Management Forum Deutschland

Availability:	Table of Contents Description

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ITIL überzeugend einführen : Methoden und soziale Kompetenzen

Year:	2010

Publisher:	Düsseldorf : Symposion
Affiliated person:	Zielke, Frank

Availability:	Table of Contents Description

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IT-Bosse sind mit Outsourcing-Partnern glücklich – Anwender weniger

Year:	2009-08-26

Person:	SCHLOSSER, ASTRID; Schott, Eberhard
Institution:	Hochschule für Angewandte Wissenschaften <Aschaffenburg>
Published in:	INTARGIA - Presseartikel; IT-Strategien - Computerwoche 36-37/09

Availability:	Open PDF

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ITIL Version 3 : eine Betrachtung aus Sicht des ganzheitlichen Wissensmanagements

Year:	2009

Person:	Bick, Markus; Börgmann, Kathrin; Schlotter, Thorsten
Publisher:	Berlin : ESCP-EAP

Availability:	Table of Contents

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Simulationsgestützte Reorganisation komplexer (IT-)Serviceeinheiten durch Optimierung der "organisatorischen Nähe"

Year:	2009

Person:	Bock, Ingo

Availability:	Table of Contents

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ITIL Version 3 : eine Betrachtung aus Sicht des ganzheitlichen Wissensmanagements

Year:	2009

Person:	Bick, Markus; Börgmann, Kathrin; Schlotter, Thorsten
Publisher:	Berlin : ESCP-EAP

Availability:	-

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Simulationsgestützte Reorganisation komplexer (IT-)Serviceeinheiten durch Optimierung der "organisatorischen Nähe"

Year:	2009

Person:	Bock, Ingo

Availability:	Table of Contents

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e-Business Management – the particular form of management

Year:	2008-04

Person:	Lazarica, Marinela
Institution:	Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität

Availability:	Full text

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Towards better understanding of the process of business value creation from strategic information systems: Testing the moderating and mediating effects of organization capabilities

Year:	2008-01-01

Person:	Elbashir, M. Z.
Publisher:	Accounting and Finance Association of Australia and New Zealand

Availability:	Full text

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ITIL goes university? : serviceorientiertes IT-Management an Hochschulen ; Konzepte und erste Praxiserfahrungen ; [HIS-Workshop ITIL Goes University, November 2007]

Year:	2008

Publisher:	Hannover : HIS
Affiliated person:	Wannemacher, Klaus
Institution:	Workshop ITIL Goes University <2007, Hannover>; Hochschul-Informations-System GmbH <Hannover>

Availability:	Table of Contents

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Implementing ITIL configuration management

Year:	2008

Person:	Klosterboer, Larry
Publisher:	Upper Saddle River, NJ [u.a.] : IBM Press

Availability:	Table of Contents

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ITIL kompakt und verständlich : Effizientes IT Service Management Den Standard für IT-Prozesse kennenlernen, verstehen und erfolgreich in der Praxis umsetzen

Year:	2008

Person:	Olbrich, Alfred
Publisher:	Wiesbaden : Vieweg+Teubner Verlag / GWV Fachverlage GmbH, Wiesbaden

Availability:	Description

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The extent of IT-enable organizational flexibility: an exploration study among Australian organizations

Year:	2008

Person:	Paschke, J; Molla, A; Martin, W
Publisher:	University of Canterbury
Affiliated person:	Annette Mills, Sid Huff

Availability:	Full text

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IT Assets, Organizational Capabilities, and Firm Performance: HowResource Allocations and Organizational Differences Explain Performance Variation

Year:	2007-09

Person:	Aral, Sinan; Weill, Peter
Publisher:	Organization Science

Availability:	Full text

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15.571 Generating Business Value from Information Technology, Spring 2007

Year:	2007-06

Person:	Weill, Peter

Availability:	Full text

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ITIL als Grundlage einer serviceorientierten IT-Organisation

Year:	2007-03-23

Person:	Schott, Eberhard; Striebeck, Jörg
Institution:	INTARGIA Managementberatung GmbH
Published in:	INTARGIA - Vortrag

Availability:	Open PDF

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Health information technology: will it make higher quality and more efficient healthcare delivery possible?

Year:	2007

Person:	Shen, Jay J.
Publisher:	Inderscience Enterprises Ltd
Published in:	International Journal of Public Policy

Availability:	Full text

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ITIL in der öffentlichen Verwaltung : Planung, Einführung und Steuerung von IT-Service-Prozessen ; [mit acht Erfahrungsberichten aus der ÖV]

Year:	2007

Publisher:	Düsseldorf : Symposion Publ.
Affiliated person:	Bonk, Markus
Institution:	IT Service Management Forum Deutschland

Availability:	Table of Contents Description

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The official introduction to the ITIL service lifecycle

Year:	2007

Publisher:	London : TSO

Availability:	Table of Contents

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IT-Management mit ITIL® V3 : Strategien, Kennzahlen, Umsetzung

Year:	2007

Person:	Buchsein, Ralf
Publisher:	Wiesbaden : Friedr. Vieweg & Sohn Verlag \| GWV Fachverlage GmbH, Wiesbaden
Affiliated person:	Günther, Holger; Machmeier, Volker; Victor, Frank

Availability:	Description

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Health information technology: will it make higher quality and more efficient healthcare delivery possible?

Year:	2007

Person:	Shen, Jay J.
Publisher:	Inderscience Enterprises Ltd
Published in:	International Journal of Public Policy

Availability:	Full text

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ITIL - Change Management : Hinweise und Vorgehensweisen aus der Praxis

Year:	2006

Person:	Lienemann, Gerhard
Publisher:	Hannover : Heise

Availability:	Table of Contents

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IT-Service-Management : transparente IT-Leistungen & messbare Qualität

Year:	2006

Person:	Renner, Bernhard; Moser, Ulrich; Schmid, Daniel
Publisher:	Rheinfelden/Schweiz : BPX-Ed.

Availability:	Table of Contents Description

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Prozesse optimieren mit ITIL : Abläufe mittels Prozesslandkarte gestalten Anforderungen erfüllen mit BS15000/ISO 20000, ISO 9000, SOX

Year:	2006

Person:	Schieferer, Helmut
Publisher:	Wiesbaden : Friedr. Vieweg & Sohn Verlag \| GWV Fachverlage GmbH, Wiesbaden
Affiliated person:	Schitterer, Erik

Availability:	Description

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Kompendium für ITIL-Projekte : Menschen, Methoden, Meilensteine ; von der Analyse zum selbstoptimierenden Prozess

Year:	2006

Person:	Kittel, Martin; Koerting, Torsten J.; Schött, Dirk
Publisher:	Norderstedt : Books on Demand GmbH

Availability:	Table of Contents

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Introduction to ITIL

Year:	2005

Publisher:	London : TSO

Availability:	Table of Contents

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ITIL : das IT-Servicemanagement Framework

Year:	2005

Person:	Köhler, Peter Thomas
Publisher:	Berlin [u.a.] : Springer

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Serviceorientiertes IT-Management : ITIL-Best-Practices und -Fallstudien

Year:	2005

Person:	Zarnekow, Rüdiger
Publisher:	Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg
Affiliated person:	Hochstein, Axel; Brenner, Walter

Availability:	Description

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Serviceorientiertes IT-Management : ITIL-Best-Practices und -Fallstudien

Year:	2005

Person:	Zarnekow, Rüdiger; Hochstein, Axel; Brenner, Walter
Publisher:	Berlin [u.a.] : Springer

Availability:	Table of Contents Description

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ITIL kompakt und verständlich : effizientes IT-Service-Management ; den Standard für IT-Prozesse kennenlernen, verstehen und erfolgreich in der Praxis umsetzen

Year:	2004

Person:	Olbrich, Alfred
Publisher:	Wiesbaden : Vieweg

Availability:	Table of Contents

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IT Infrastructure for Strategic Agility

Year:	2003-02-24

Person:	Weill, Peter; Subramani, Mani; Broadbent, Marianne
Institution:	Sloan School of Management, Massachusetts Institute of Technology (MIT)

Availability:	Full text

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United Parcel Services: Delivering Packages and E-Commerce Solutions

Year:	2002-08-12

Person:	Ross, Jeanne
Institution:	Sloan School of Management, Massachusetts Institute of Technology (MIT)

Availability:	Full text

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E-Business at Delta Air Lines: Extracting Value from a Multi-Faceted Approach

Year:	2002-08-12

Person:	Ross, Jeanne
Institution:	Sloan School of Management, Massachusetts Institute of Technology (MIT)

Availability:	Full text

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Fit for benefit : IT services kundenorientiert planen und steuern

Year:	2002

Person:	Vogt, Walter
Publisher:	Basel : Perseo Consult

Availability:	Table of Contents

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E-Business at Delta Air Lines: Extracting Value from a Multi-Faceted Approach

Person:	Ross, Jeanne

Availability:	Full text

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