Purpose This study proposes “genuine small talk” in hospitality settings, particularly in coffee shops and its impact on enhancing guest experiences. This study aims to delineate how genuine small talk, characterized by sincerity, mutual respect, truthfulness and empathy, differs from...

Purpose The purpose of this study is to fill the gap by researching the direct effects of media and personal characteristics on online participation in climate change, indirect effects when mediated by interpersonal communication and personal characteristics as predictors of media communications...

Purpose The purpose of this study is to explore linguistic stylometric patterns encompassing lexical, syntactic, structural, sentiment and politeness features that are found in librarians’ responses to user queries. Design/methodology/approach A total of 462 online texts/transcripts comprising...

Mentoring has been used as a useful personal development tool in both business and academia. Many business organizations apply mentoring programs as part of the staff recruiting and staff development programs. Mentoring programs are important not only for business but also to serve as a bridge...

This study was an investigation of the effectiveness of interpersonal communication channels in aiding diffusion and adoption of zero grazing innovation in Tot Division, Kenya. The problem of this study was that past innovation-diffusion studies have had limited focus on the importance of...

Over the past 30 years, Bangladesh has achieved significant economic and human development progress, and demonstrated impressive policy as well as programmatic commitment to lowering the fertility level. However, its future socioeconomic prospects may be hampered by its population growth rate,...

Our times are often referred to as the new world order with its new economy. What this means is that capitalism has been restructured on a global scale, and people of widely different cultural and linguistic backgrounds have been thrown into contact more than ever before. Cultural contact may...

The approach of organizational issues as communication problems are at least one trend in era of the knowledge economy. The globalization process greatly contributes to consider the communication both as a source and as a solution to the problems faced by legal entities. The conducted study...

Interpersonal communication is very important as for managers as for personnel. Companies improve markedly by establishing open and no threatening interpersonal communications throughout the organization. One of the manager's roles is information role. Managers give and exchange information with...

This paper deals with the new communication perspective, according to which the spatial and temporal dimmension are included in the inter-subjective communication process. It also has in view that the way in which time and space are perceived and represented constitute essential characteristics...

According to an organizational mentoring literature, mentors often implement two important communication styles: interpersonal communication and communication openness. The ability of mentors to properly implement such communication styles may lead to an increased mentees’ academic...

Purpose – Using the concept of disconfirming communication to define interpersonal mistreatment, the purpose of this paper is to explore the impact of specific negative managerial communication behaviors on employee emotions, while taking into account both leader-member exchange (LMX) and...

With the use of symbols, communication was possible both to know, to initiate, maintain and strengthen interpersonal relationships and the emergence of less constructive behaviors such as nagging, deception and even lying. One of the forms of simulation (or hide) is a lie when it is communicated...

Devolution of power to the grassroot organisations has increasingly been supported in recent years within the context of participatory development. The role of interpersonal communication to actualise such development has also become an area of fresh enquiry. To explore the pattern of...

Devolution of power to the grassroot organisations has increasingly been supported in recent years within the context of participatory development. The role of interpersonal communication to actualise such development has also become an area of fresh enquiry. To explore the pattern of...

Supervision, Monitoring, Accountability, Responsibility, and Treatment (SMART) is Kentucky's enhanced probation pilot program modeled after Hawaii's Opportunity Probation with Enforcement (HOPE). SMART is proposed to decrease substance use, new violations, and incarceration-related costs for...

Drawing on three sources, a 2013 qualitative study in four districts of Punjab province; a targeted analysis of the baseline and end line surveys of the Family Advancement for Life and Health (FALAH 2007-2012) project; and the Pakistan Demographic Health Survey (PDHS) of 1990-1991 and of...

Sensitivity of sincere social communication to economic status disparity is incorporated into the construction of sincere social-capital index. The consideration of this index leads to the depiction of the happiness-wealth relationship as an inverted U-shaped curve that peaks at a larger than...