The public sector has made significant innovations in its contemporary operations. Beyond digitisation, enhancing the processes involving public servants is necessary to provide effective service to citizens. This study examines the connection between internal marketing strategies and job...

The growth of government (GoG) has garnered significant attention among scholars and practitioners across disciplines such as economics, political science, and public management. Despite the optimism surrounding this concept, its future trajectory in the twenty-first century remains uncertain....

In this paper, I explore whether and how New Public Management (NPM) inhibits the long-term sustainability of co-production between non-profit practitioners and service users in the United Kingdom. I show how the key elements of NPM (contracts and competitive tendering, performance measurement,...

The fall of the Netherlands' cabinet in July 2023 partially stalled the progress of reforms. Prior to that, decision-making on major policy issues and reforms was hindered by coalition disagreements, chiefly on migration reform. Unlike previous cabinet falls, however, fewer issues were...

This study offers the first systematic exploration of the Greek e-Government team, a public sector innovation unit that operated within the Office of the Prime Minister of Greece from 2009 to 2012-the sole example of such a unit in the country. It illustrates how strategically positioned...

This study investigates the transformative capacity of artificial intelligence (AI) in improving financial accountability and governance in the public sector. The study aims to explore the strategic potential and constraints of AI integration, especially as fiscal systems become more complex and...

This study examines the relationship between organizational commitment and administrative management within a public service institution operating in an emerging governance context. Grounded in the three-component model of organizational commitment (affective, continuance, and normative) and...

Nordic welfare states are often looked to by those who favor more collective and collaborative models of governance. However, as in other European countries, in recent decades the New Public Management (NPM) model has hollowed out much of the Nordic welfare state. This book studies Norway, a...

Public administration and public governance play a crucial role in society today by ensuring that social needs are met. Due to the constantly changing environment, public governance models have transformed many times, creating differences in public governance practices among public...

This paper documents the effects of an intervention on knowledge sharing, in which information embedded in efficient private organizations is used to improve bureaucratic procedures of public agencies. In particular, it analyzes the impact of the Knowledge for Results (K4R) program on the...

Purpose - The aim of this paper is to focus on the use of Information and Communication Technologies (ICT) by local authorities (LAs) in order to understand to which extent, they impact the value chain of local public services. The value creation in this article concerns not only economic...

The growth of government (GoG) has garnered significant attention among scholars and practitioners across disciplines such as economics, political science, and public management. Despite the optimism surrounding this concept, its future trajectory in the twenty-first century remains uncertain....

Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the...

This report presents the Public Sector Tech Watch (PSTW), the observatory dedicated to monitor, analyse, and disseminate the use of emerging technologies within the public sector in Europe. The observatory has been launched by the European Commission, and more specifically by the...

Objective The article points to the importance of a culture of sustainability in the public sector, emphasising the role of democratic governance and civic participation in promoting openness, transparency and accountability as key elements in building the resilience of public institutions and...