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Year of publication
Subject
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Ombudsmann 103 Ombudsman 94 EU countries 32 EU-Staaten 32 Deutschland 28 Germany 19 Parlamentskontrolle 17 ombudsman 15 Europäische Union 13 Großbritannien 10 Betriebsbeauftragter 8 Europa 7 Europe 7 United Kingdom 7 Verbraucherschutz 7 Beschwerdemanagement 6 Complaint management 6 Dispute settlement 6 Konfliktregelung 6 Schiedsgerichtsbarkeit 6 Öffentliche Verwaltung 6 Bank 5 Consumer protection 5 Finanzdienstleistung 5 Insurance 5 Public administration 5 Regulation 5 Arbitration 4 Bürgerbeteiligung 4 Compliance management 4 Compliance-Management 4 Financial services 4 Good Governance 4 Good governance 4 Kundenbindung 4 Rechtsvergleich 4 Umweltschutz 4 Verwaltung 4 transparency 4 Bankmarketing 3
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Online availability
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Free 36 Undetermined 22
Type of publication
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Book / Working Paper 87 Article 48 Journal 3
Type of publication (narrower categories)
All
Article in journal 18 Aufsatz in Zeitschrift 18 Graue Literatur 13 Non-commercial literature 13 Working Paper 12 Amtsdruckschrift 10 Arbeitspapier 10 Aufsatz im Buch 10 Book section 10 Government document 10 Hochschulschrift 10 Konferenzschrift 8 Collection of articles of several authors 5 Sammelwerk 5 Conference proceedings 4 Thesis 4 Forschungsbericht 3 review-article 3 Ratgeber 2 Annual report 1 Aufsatzsammlung 1 Case study 1 Fallstudie 1 Fallstudiensammlung 1 Festschrift 1 Jahresbericht 1 Quelle 1 research-article 1 viewpoint 1
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Language
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English 65 German 49 Undetermined 16 Portuguese 3 Swedish 2 French 1 Italian 1 Dutch 1 Russian 1
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Author
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Körnert, Jan 4 Wolf, Cornelia 4 Crespo Allen, Marília 3 Abedin, Najmul 2 Brophy, Richard 2 Delevoye, Jean-Paul 2 Diamanturos, Nikēphoros 2 Dittmers, Claudia 2 Gadlin, Howard 2 Garcia Ribeiro, Cássio 2 Ghosh, Depannita 2 Gilad, Sharon 2 Inacio Junior, Edmundo 2 Merricks, Walter 2 Perrou, Katerina 2 Pulte, Peter 2 Rowe, Mary 2 Stacey, Frank 2 Yogev, Tamar 2 Ziekow, Jan 2 ЕВГЕНЬЕВИЧ, ФЕОКТИСТОВ ДАНИЛ 2 ARAP, Sultan KAVÝLÝ 1 Abarca Rodríguez, Allan 1 Alemanno, Alberto 1 Amend, André 1 Avgar, Ariel C. 1 Balan, Emil 1 Barrett, Ina R. 1 Basedow, Jürgen 1 Beckman, Nils 1 Biard, A. 1 Blomberg, Eva 1 Bradlow, Daniel D. 1 Brar, Jasmindeep Kaur 1 Brenninkmeijer, Alex F. M. 1 Brezansky, Alfred 1 Brinkers, Helmut 1 Broekhuizen, Kleis 1 Brogi, Justine 1 Buck, Trevor 1
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Institution
All
Europäische Bürgerbeauftragte 11 European Ombudsman 8 Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA) 2 Seminar of the National Ombudsmen of EU Member States and Candidate Countries <6, 2007, Straßburg> 2 Bundesverband Deutscher Banken 1 Deutsch-Koreanisches Symposium zum Verwaltungsrechtsvergleich <6., 2013, Speyer> 1 Deutsch-Taiwanesisches Vergleichendes Symposium zum Öffentlichen Recht <1., 2013, Speyer> 1 Deutschland <Bundesrepublik> / Bundestag 1 Duncker & Humblot 1 EIB Group 1 Economics Department, Organisation de Coopération et de Développement Économiques (OCDE) 1 European Parliament / Directorate-General for External Policies of the Union 1 European Parliament / Directorate-General for Research of the European Parliament 1 Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg 1 Gesamtverband der Deutschen Versicherungswirtschaft 1 Great Britain / Financial Services Authority 1 Institute of Governmental Studies, University of California 1 Nomos Verlagsgesellschaft 1 Ombudsmann der Privaten Banken 1 Schweden / Ombudsmän 1 Seminar Bürgerbeauftragte gegen Diskriminierung <2001, Brüssel> 1 Seminar of the National Ombudsmen of EU Member States and Candidate Countries <5, 2005, Den Haag> 1 Sozialwissenschaftliche Arbeitsgemeinschaft 1 eSocialSciences 1
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Published in...
All
Journal of Financial Regulation and Compliance 4 Advances in industrial and labor relations 2 Apas Papers 2 Freiberger Arbeitspapiere 2 Schriften zu Compliance 2 Schriftenreihe der Deutschen Universität für Verwaltungswissenschaften Speyer 2 Texto para discussão / Instituto de Pesquisa Econômica Aplicada 2 The Oxford handbook of conflict management in organizations 2 The Oxford handbook of corporate reputation 2 Бизнес в законе. Экономико-юридический журнал 2 A publication of the institute's Ombudsman Activities Project 1 AEA papers and proceedings 1 Accountability of the International Monetary Fund 1 Aktuelle Fragen in der Versicherungswirtschaft : mit Beiträgen zu den Themen going public aus einer VVaG-Struktur; Protektor Lebensversicherungs-AG; Eigentümergeführte Versicherungsunternehmen; Wirtschaftsprüfer zwischen Kundenorientierung und Prüfungspflicht; Produktpolitik; Ombudsmann für Versicherungen; Online-Schadenregulierung; Management eines Multimarken-Versicherungskonzerns 1 Aus Politik und Zeitgeschichte : APuZ 1 Beiträge der ... Wissenschaftstagung des Bundes der Versicherten 1 Beiträge zur Umweltgestaltung 1 Comparative law in global perspectives 1 Compliance kompakt : best Practice im Compliance Management 1 Compliance-Kommunikation : professionell - international - zielgruppengerecht 1 Consultation paper / Financial Services Authority 1 Contribuciones a las Ciencias Sociales 1 Corporate Governance und Interne Revision : Handbuch für die Neuausrichtung des Internal Auditings 1 Curentul Juridic, The Juridical Current, Le Courant Juridique 1 Die Bank 1 Ege Academic Review 1 European Parliament - Working Papers 1 European monographs : EM 1 Freiberg Working Papers 1 Freiberg working papers 1 GEG working paper 1 Global business and organizational excellence : a review of research & best practices 1 HEC Paris research paper series 1 Harvard business review : HBR 1 ICTD working paper 1 International Journal of Law and Management 1 International Journal of Public Sector Management 1 International journal of business performance management : IJBPM 1 International journal of public sector management : IJPSM 1 International journal of risk assessment and management : IJRAM 1
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Source
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ECONIS (ZBW) 109 RePEc 15 USB Cologne (EcoSocSci) 6 Other ZBW resources 5 EconStor 2 ArchiDok 1
Showing 1 - 50 of 138
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Investor protection framework : multifaceted implications of the digital revolution in India
Mohapatra, C S; Ghosh, Depannita - 2024
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Towards an effective taxpayer complaint handling mechanism : the case for a tax ombudsman in uganda
Rukundo, Solomon - 2023
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Agências de promoção de investimento: Papel, funções, atividades e definição de estratégias
Inacio Junior, Edmundo; Garcia Ribeiro, Cássio - 2021
Policies aimed at favoring the attraction of FDI have been gaining strength on the agenda of national governments, largely supported by the so-called Investment Promotion Agencies (APIs). The purpose of this Discussion paper is to analyze the list of instruments adopted by such agencies. The...
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The Case for a Bankruptcy Shareholder Ombudsman
Dick, Diane Lourdes - 2021
When a publicly-traded company files for bankruptcy protection, its smallest investors — typically individual retail shareholders — may struggle to understand the nature of the proceedings and whether and to what extent they may participate in the case. Although shareholders increasingly...
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Agências de promoção de investimento: papel, funções, atividades e definição de estratégias
Inacio Junior, Edmundo; Garcia Ribeiro, Cássio - 2021
Policies aimed at favoring the attraction of FDI have been gaining strength on the agenda of national governments, largely supported by the so-called Investment Promotion Agencies (APIs). The purpose of this Discussion paper is to analyze the list of instruments adopted by such agencies. The...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012488827
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Protecting financial consumers in Europe : comparative perspectives and policy choices
Tereszkiewicz, Piotr (ed.); Golecki, Mariusz J. (ed.) - 2023
"This book provides a thorough and up-to-date account of what is state-of-the-art in the field of contracts relating to selected financial services such as insurance, loans and payments services. It also explores the resolution of disputes arising out of such contracts by ADR bodies in Europe,...
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Investor protection paradigm in India : mounting criticality of digitalisation
Mohapatra, C. S.; Ghosh, Depannita - In: Margin: the journal of applied economic research 17 (2023) 3/4, pp. 251-278
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The Ombudsman and the Process of Resolution of International Tax Disputes - Protecting the "Invisible Party" to the Map
Perrou, Katerina - 2023
This article explores the possible involvement of tax specialist ombudsmen in the mutual agreement procedure (MAP). With the current level of development of the MAP still facing criticism for a lack of efficiency and transparency, and the arbitration only being adopted by a handful of states,...
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Evaluatie Kifid : tot zijn recht komen
Hers, Johannes; Rougoor, Ward; Verheuvel, Nils - 2020
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Guarding the money guardian : how the Ombudsman is enhancing the legal framework for European Central Bank transparency
Duran, Camila Villard; Steinberg, Daniel Fideles - 2019
In the 2008 aftermath, the European Central Bank (ECB) acquired new mandates and policy instruments to assure financial stability. With growing powers, there is a correspondent demand for transparency of its decisions. This research presents an account on how and in which conditions the European...
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Complaints mechanism : annual report ...
EIB Group - Luxembourg : European Investment Bank - 2018-
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Is the EU disinformation review compliant with EU law? : complaint to the European ombudsman about the EU anti-fake news initiative
Alemanno, Alberto; Brogi, Justine; Fischer-Zernin, Maxime; … - 2018
The EU’s approach to fake news, as epitomised by the European External Action (EEAS) Service East Stratcom Disinformation Review, violates the rights to freedom of expression and due process of those accused of distributing disinformation. The EU Disinformation Review is a publication of the...
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The SME ombudsman : international profile and a policy proposal for Mexico
Marchese, Marco; Potter, Jonathan - 2018
Ombudsmen in OECD countries have a tradition which dates back to the 1960s. However, the establishment of SME-dedicated ombudsmen is a more recent trend which has developed along three main models: redress model; clearing house model; and advocacy model. Countries interested in introducing an...
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Report of the AEA ombudsperson
Copeley, Leto - In: AEA papers and proceedings 111 (2021), pp. 803-806
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Investigative Powers of the Ombudsman : A Brief Description of the Legal Context of Own Initiative Investigations by the National Ombudsman of the Netherlands
de Langen, Maaike S. - 2017
This paper is about the investigative powers of the National ombudsman of the Netherlands. It describes the legal context of own initiative investigations and the relevant provisions of the three pieces of legislation on the basis of which the ombudsman operates: article 78a of the Constitution,...
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A atuação das ouvidorias públicas federais como instâncias de controle e participação social no Brasil
Menezes, Ronald do Amaral - 2017
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Jahresbericht / Europäische Bürgerbeauftragte
Europäische Bürgerbeauftragte - Luxemburg : Amt für Amtl. Veröff. der Europ. … - [1.]1995(1996) - [2.]1996(1997); 3.1997(1998); …
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Measuring ombudsman performance : evidence from Brazilian ombudsman offices in public higher education institutions
Silva, Josiane de Fatima Rosa da; Mendes, Glauco … - In: International journal of business performance … 21 (2020) 4, pp. 437-454
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Verlässlichkeit, Verantwortung, Vertrauen : Festschrift für Jörg Freiherr Frank von Fürstenwerth
Frank von Fürstenwerth, Jörg (honouree) - Gesamtverband der Deutschen Versicherungswirtschaft - 2020
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What happens when an employee calls the ombudsman?
Howard, Charles L. - In: Harvard business review : HBR 98 (2020) 3, pp. 59-60
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Complaining to the ombudsman : alternative dispute resolution in Brazilian organizations
Marzionna, Paulo - In: Advances in industrial and labor relations 25 (2020), pp. 7-37
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40. Yilinda Ingiltere’de Yerel Yönetim Ombudsmani
ARAP, Sultan KAVÝLÝ - In: Ege Academic Review 15 (2015) 1, pp. 65-80
Ombudsmanlik sistemi uygulandýðý ülkelerde yapýsal ve iþleyiþsel olarak birbirinden farklý özellikler göstermektedir. Ombudsmanlarýn, ulusal, bölgesel ya da il düzeyinde coðrafi düzlemde örgütlenenleri olduðu gibi herhangi bir coðrafi bölge gözetmeksizin sadece belirli...
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Impact of directive 2013/11/EU on consumer ADR quality: evidence from France and the UK
Biard, A. - In: Journal of consumer policy : consumer issues in law, … 42 (2019) 1, pp. 109-147
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OMBUDSMAN AS AN AUDIT TOOL IN PUBLIC ADMINISTRATION: COMPARATIVE CASE STUDY RESEARCH OF TURKEY AND EUROPEAN UNION
YATKIN, Ahmet; TASAR, Izzet - In: Curentul Juridic, The Juridical Current, Le Courant … 59 (2014) December, pp. 128-138
The audit implementation and alteration in public administration in our country and in other countries is a constant topical subject. In the new century, the great transformations in science and technology, politics and economics added a different and important dimension to the perception and...
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Bemerkungen zur Geschichte der direkten Demokratie in Europa
Hamza, Gábor - In: Revista Europea de Historia de las Ideas Políticas y … (2013) 6
The author comes to the conclusion in his study that the idea of the direct democracy from the viewpoint of the period lasting more then two thousand years gained legal, political and philosophical meaning. The idea of the direct forme of democracy developed independently from the political,...
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Banking Ombudsman : A Pragmatic Step in the Banking Sector
Kumar, Anoop - 2013
The institution of Banking Ombudsman was introduced in 1995 in India, through the Banking Ombudsman Scheme 1995. The object of the scheme was to provide expeditious and inexpensive forum to bank customers for resolution of their complaints relating to deficiency in banking services. The Scheme...
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European Ombudsman : overview 2012
European Ombudsman - 2013
Ten star cases closed in 2012 illustrate best practice. Six of the cases concern transparency, while a further case pertains to the Charter of Fundamental Rights. Issues of recruitment, respect for citizens, and compensation are also included.
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The Ombudsman Act 1980: redressing administrative grievances in Bangladesh
Karim, Sheikh Mohammad Towhidul - In: International Journal of Law and Management 60 (2018) 1, pp. 172-184
Purpose It is recognized worldwide that an ombudsman system makes the public administration more transparent and accountable to the public. This paper aims to examine the provisions of the Ombudsman Act 1980, as well as the position, role and necessity of the Office of the Ombudsman in...
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Werteorientiertes Compliance-Management : Die Werte von Compliance-Beauftragten und ihr Einfluss auf die Compliance-Kultur im Unternehmen
Dittmers, Claudia - 2018 - 1. Auflage
Cover -- Einleitung -- A. Einführung -- B. Gang der Darstellung -- C. Praktische Relevanz -- Teil 1 Compliance im Unternehmen -- A. Compliance aus Sicht des Unternehmens -- I. Juristisch geprägte Perspektive -- II. Ethisch geprägte Perspektive -- III. Betriebswirtschaftlich geprägte...
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The role of ombudsman institutions in open government
Europäische Bürgerbeauftragte - 2018
Ombudsman institutions (OIs) act as the guardians of citizens’ rights and as a mediator between citizens and the public administration. While the very existence of such institutions is rooted in the notion of open government, the role they can play in promoting openness throughout the public...
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Werteorientiertes Compliance-Management : die Werte von Compliance-Beauftragten und ihr Einfluss auf die Compliance-Kultur im Unternehmen
Dittmers, Claudia - 2018 - 1. Auflage
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The ombudsman and the process of resolution of international tax disputes : protecting the "invisible party" to the MAP
Perrou, Katerina - In: World tax journal : WTJ 10 (2018) 1, pp. 99-130
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Strengthening the Asian Ombudsman Association and the Ombudsman Institutions of Asia
Carmona, Cheselden George V. - 2012
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European Ombudsman : overview 2011
European Ombudsman - 2012
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European Ombudsman : overview 2011
European Ombudsman - 2012
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Complaints handling mechanism : a study ón banking Ombudsman scheme
Singh, Kiran - In: The Indian journal of economics 97 (2017) 386, pp. 457-472
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Der Ombudsmann - wertschätzende Compliance-Kommunikation weit über Whistleblowing hinaus
Rohde-Liebenau, Björn - In: Compliance-Kommunikation : professionell - …, (pp. 231-286). 2017
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ТРЕБОВАНИЯ, ПРЕДЪЯВЛЯЕМЫЕ К УПОЛНОМОЧЕННОМУ ПО ПРАВАМ ЧЕЛОВЕКА В РОССИЙСКОЙ ФЕДЕРАЦИИ
ВЛАДИМИРОВИЧ, СИНЦОВ ГЛЕБ; … - In: Бизнес в законе. … (2011) 3, pp. 15-19
Уполномоченный по правам человека в Российской Федерации относится к числу персонифицированных государственных органов. Большое значение для его...
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POLÍTICAS PÚBLICAS SOBRE DERECHOS HUMANOS EN MÉXICO
Gutiérrez, José Manuel Velázquez - In: Contribuciones a las Ciencias Sociales (2011) 2011-03
En este documento el lector tiene la oportunidad de conocer el desarrollo de las políticas públicas de los derechos humanos en México, así como las diferentes etapas que se han venido elaborando desde hace más de 20 años. El gobierno ha modificado y adaptado las demandas internas y del...
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Issues Related to the Lok Pal Bill
Sanyal, Kaushiki - eSocialSciences - 2011
In January 2011, the government formed a Group of Ministers, chaired by Shri Pranab Mukherjee to suggest measures to tackle corruption, including examination of the proposal of a Lok Pal Bill.
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Supporting ombudsman cooperation in the eastern partnership countries
Kedzia, Zdzislaw (contributor);  … - European Parliament / Directorate-General for External … - 2011
This study has been commissioned by the European Parliament as an input to the analysis of the international, in particular European Union's, assistance to national human rights institutions in the countries of the Eastern Partnership. Since the calls on Belarus so far have failed to result in...
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European Ombudsman : overview 2010
European Ombudsman - 2011
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - 2002
Das Ombudsmannverfahren des Bundesverbandes deutscher Banken feiert am 1. Juli 2002 sein zehnjähriges Jubiläum. Das Jubiläum liefert eine willkommene Gelegenheit zur kritischen Bestandsaufnahme. Zudem soll der tiefergehenden Frage nachgegangen werden, ob sich die mit der Einführung des...
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Tätigkeitsbericht / Ombudsmann der Privaten Banken
Ombudsmann der Privaten Banken; Bundesverband Deutscher … - Berlin : Bundesverband - 1.2001/02(2003) - 3.2004(2005); 2005(2006)-2015
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Treating conflict : the adoption of a conflict management system in a hospital setting
Avgar, Ariel C. - In: Advances in industrial and labor relations 22 (2016), pp. 211-246
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The organizational ombudsman
Rowe, Mary; Gadlin, Howard - In: The Oxford handbook of conflict management in organizations, (pp. 210-232). 2016
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The ombudsman enterprise and administrative justice
Buck, Trevor - 2016
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1.2 ПРАВОВЫЕ ГАРАНТИИ ПЕРСОНАЛЬНОЙ НЕЗАВИСИМОСТИ УПОЛНОМОЧЕННОГО ПО ПРАВАМ ЧЕЛОВЕКА В РОССИЙСКОЙ ФЕДЕРАЦИИ
ЕВГЕНЬЕВИЧ, ФЕОКТИСТОВ ДАНИЛ - In: Бизнес в законе. … (2010) 3, pp. 14-17
Важнейшей основой правового статуса Уполномоченного по правам человека в Российской Федерации является независимость. Без независимости омбудсмен не сможет...
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El diseño decisional en la designación de jerarcas de instituciones de control en Costa Rica: el caso de la Defensoría de los Habitantes
Abarca Rodríguez, Allan - In: Revista de Ciencias Económicas 27 (2009) 07
La designación de los jerarcas en los órganos de control político reviste una pieza fundamental tanto para el perfil democrático de un sistema político como para el funcionamiento de sus instituciones. Es imprescindible el diseño de reglas que en forma anticipada genere la confianza acerca...
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Implementing change through employee involvement at the Financial Ombudsman Service
Busby, Nicola - In: Global business and organizational excellence : a … 34 (2014/15) 4, pp. 31-41
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