Since the surge of working in the 'home office' during the COVID-19 pandemic, information and communication technology has been seen as a problem solver for the global climate disruption, because it promises savings in emissions through digitalization. However, this is criticized for being a...

Online delivery of one-to-one services offers potential cost savings and increased convenience, yet relatively little is known about its impacts on providers and consumers. This paper studies the online delivery of healthcare, focusing on primary care doctor consultations. We use novel data from...

Online delivery of one-to-one services offers potential cost savings and increased convenience, yet relatively little is known about its impacts on providers and consumers. This paper studies the online delivery of healthcare, focusing on primary care doctor consultations. We use novel data from...

The modern digital public sphere requires effective content moderation systems that balance the interests of states, technology companies, and the public. This article examines how two pieces of legislation establish regulatory intermediaries in an attempt to strike this balance: the EU's...

Trusted flaggers have long played a role in content moderation: a bilateral, voluntary affair between online platforms and individuals or organisations that are afforded prioritised access to the content moderation process. Due to their expertise, they are trusted to 'flag' illegal or harmful...

Online platforms have transformed how we live. This has raised concerns around how such platforms impact citizens' constitutionally-protected rights and freedoms, such as the freedom of expression and information, right to privacy, and protection from discrimination. To hold online platforms to...

The European Central Bank (ECB) acknowledges that the use of cloud services offers various benefits to supervised entities. Compared to internal information and communication technology (ICT) infrastructure, cloud services are cost efficient, scalable, secure due to providers using cutting-edge...

Capabilities enable performance, but how does their absence constrain performance? We ask this critical question as firms continuously adapt to the fast-evolving environment, refreshing their capabilities. Studying outsourcing service provider capabilities in digital transformational outsourcing...

On October 4, 2021, all services provided by Meta Platforms, Inc. (then Facebook, Inc.) became unavailable unexpectedly for all its worldwide users for a period of about six hours. We use detailed high‐frequency tracking data from smartphones, tablets and desktop computers of thousands of Meta...

Since the surge of working in the 'home office' during the COVID-19 pandemic, information and communication technology has been seen as a problem solver for the global climate disruption, because it promises savings in emissions through digitalization. However, this is criticized for being a...

With the development and application of new-generation information technology, a wave of intelligent transformations in enterprise services has emerged. As a combination of various information technologies, industrial Internet platforms are becoming the new engine for driving the intelligent...

Small and medium-sized enterprises (SMEs) face substantial barriers in accessing reliable and cost-effective IT infrastructure, primarily due to economic constraints and limited technical resources. Hybrid cloud computing solutions, including infrastructure as a service (IaaS), platform as a...

The Digital Services Act (DSA) marks a paradigmatic shift in platform governance, introducing mechanisms like the Statement of Reasons (SoRs) database to foster transparency and observability of platforms' content moderation practices. This study investigates the DSA Transparency Database as a...

This family-friendly booklet explains in simple terms the European Commission's protection of minors guidelines under the Digital Services Act. It shows how online platforms should keep children and teens safe by putting their rights first, integrating privacy and safety in the design of the...

This family-friendly booklet explains in simple terms the European Commission's protection of minors guidelines under the Digital Services Act. It shows how online platforms should keep children and teens safe by putting their rights first, integrating privacy and safety in the design of the...

Online delivery of one-to-one services offers potential cost savings and increased convenience, yet relatively little is known about its impacts on providers and consumers. This paper studies the online delivery of healthcare, focusing on primary care doctor consultations. We use novel data from...

Online delivery of one-to-one services offers potential cost savings and increased convenience, yet relatively little is known about its impacts on providers and consumers. This paper studies the online delivery of healthcare, focusing on primary care doctor consultations. We use novel data from...

The rapid development of technology and the digital economy has enabled every individual as a consumer to share their opinions with other users through reviews. Online reviews, as an integral part of the digital economy, are among the key factors that influence consumer behavior and purchase...

The Digital Services Act (DSA) is a new EU legislative act aimed at creating a safe and trusted online environment that guarantees users' access to legal and safe content, goods and services online, and safeguards their fundamental rights.

Copyright infringement remains a significant challenge for rightsholders in the European Union. The complexity of this issue has increased with technological advancements, necessitating a deeper understanding of piracy mechanisms to develop efficient countermeasures. The first analysis by the...

Pornographic websites represent a significant component of the digital ecosystem; however, comparatively limited research has been conducted on this subject in comparison to other websites. This paper aims to gather and enrich the extant literature on the subject. For this purpose, a...

Background: The freight forwarding industry is undergoing digital transformation through the implementation of online platforms designed to enhance operational efficiency and transparency. Despite these benefits, the adoption of these platforms has been slower than anticipated due to customer...

This paper examines how platform companies seek to lobby and otherwise influence policymakers during heated regulatory episodes. While there has been some valuable recent work on different policy influence strategies deployed by platform firms, in particular the emerging use of "user-facing"...

The rapid development of technology and the digital economy has enabled every individual as a consumer to share their opinions with other users through reviews. Online reviews, as an integral part of the digital economy, are among the key factors that influence consumer behavior and purchase...