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Year of publication
Subject
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Privatkundengeschäft 2,341 Personal banking 2,057 Bank 625 Deutschland 509 Germany 469 Beziehungsmarketing 467 Relationship marketing 466 Consumer behaviour 326 Konsumentenverhalten 326 Dienstleistungsqualität 235 Service quality 235 Theorie 230 Theory 230 Customer satisfaction 224 Kundenzufriedenheit 224 Finanzdienstleistung 207 Electronic Banking 203 Financial services 191 Bank marketing 190 Bankmarketing 190 Electronic banking 184 Bankgeschäft 172 Banking services 170 Anlageberatung 150 Private Banking 140 Financial advisors 132 Kreditgeschäft 118 Schweiz 118 EU countries 117 EU-Staaten 117 Bank lending 115 Wettbewerb 106 India 105 Indien 105 Großbritannien 103 Competition 102 Einzelhandel 102 Retail trade 102 United Kingdom 100 Estimation 90
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Online availability
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Free 405 Undetermined 326 CC license 20
Type of publication
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Book / Working Paper 1,209 Article 1,177 Journal 12
Type of publication (narrower categories)
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Article in journal 900 Aufsatz in Zeitschrift 900 Hochschulschrift 313 Aufsatz im Buch 269 Book section 269 Graue Literatur 250 Non-commercial literature 250 Thesis 249 Arbeitspapier 152 Working Paper 152 Dissertation u.a. Prüfungsschriften 97 Collection of articles of several authors 67 Sammelwerk 67 Bibliografie enthalten 46 Bibliography included 46 Aufsatzsammlung 43 Case study 36 Fallstudie 36 Konferenzschrift 25 Collection of articles written by one author 15 Sammlung 15 Conference proceedings 14 Lehrbuch 12 Textbook 10 Conference paper 7 Konferenzbeitrag 7 Universitätsschrift 7 Handbook 5 Handbuch 5 Forschungsbericht 3 Advisory report 2 Amtliche Publikation 2 Amtsdruckschrift 2 Government document 2 Gutachten 2 Interview 2 Mikroform 2 Reprint 2 Systematic review 2 Übersichtsarbeit 2
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Language
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English 1,443 German 883 Undetermined 40 French 14 Polish 9 Russian 9 Spanish 7 Italian 4 Hungarian 2 Norwegian 1 Portuguese 1
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Author
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Rudolf, Markus 12 Kleimeier, Stefanie 11 Leichtfuß, Reinhold 11 Oehler, Andreas 11 Heinemann, Friedrich 10 Sander, Harald 10 Cocca, Teodoro D. 9 Schüler, Martin 9 Swoboda, Uwe C. 9 Consoli, Davide 8 Mankila, Merja 8 Nirschl, Marco 8 Durkin, Mark 7 Gropp, Reint 7 Hackethal, Andreas 7 Kaltofen, Daniel 7 Narteh, Bedman 7 Paul, Stephan 7 Peters, Anja 7 Stein, Stefan 7 Zubov, Sergey 7 Berger, Sven C. 6 Carlin, Bruce Ian 6 Cohen, Andrew M. 6 Knüfermann, Markus 6 Kočenda, Evžen 6 Rolfes, Bernd 6 Stettler, Roger 6 Uppal, Rajinder Kumar 6 Vojtek, Martin 6 Anderloni, Luisa 5 Bag, Dinabandhu 5 Bartmann, Dieter 5 Ben-David, Itzhak 5 Bikker, Jacob A. 5 Birru, Justin 5 Burgstaller, Johann 5 Cutcher, Leanne 5 Deuflhard, Florian 5 Espinosa-Vega, Marco A. 5
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Institution
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National Bureau of Economic Research 6 OECD 5 Springer Fachmedien Wiesbaden 5 Books on Demand GmbH <Norderstedt> 4 Universität Zürich / Institut für Schweizerisches Bankwesen 4 Basler Bankenvereinigung 3 Institut für Betriebswirtschaftslehre <Lüneburg> / Abteilung für Bank- und Finanzwirtschaft 3 World Bank Group 3 Basler Bankentag <6, 1998, Basel> 2 Capgemini S.A. <Paris> 2 European Financial Management and Marketing Association 2 European Investment Bank 2 Federal Reserve Bank of St. Louis 2 Institut für Finanzdienstleistungen Zug 2 Liechtensteinischer Bankenverband 2 Moskovskij Bankovskij Institut 2 Norddeutscher Bankentag <8, 2007, Lüneburg> 2 Ploenzke AG <Wiesbaden> 2 Rostocker Bankenkolloquium <2002, Rostock> 2 Universität Rostock / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, Bankbetriebslehre und Finanzwirtschaft 2 Verlag Dr. Kovač 2 Walter de Gruyter Inc. 2 World Savings Banks Institute / Europe Regional Group 2 Albert-Ludwigs-Universität Freiburg / Betriebswirtschaftliches Seminar 1 Bank für Internationalen Zahlungsausgleich 1 Bank für Internationalen Zahlungsausgleich / Ausschuß für Zahlungsverkehrs- und Abrechnungssysteme der Zentralbanken der Länder der Zehnergruppe 1 Bank für Internationalen Zahlungsausgleich / Committee on Payments and Market Infrastructures 1 Bank für Internationalen Zahlungsausgleich / Representative Office for the Americas 1 Banking-Forum Liechtenstein <1, 2002, Vaduz> 1 Banking-Forum Liechtenstein <2, 2003, Vaduz> 1 Basel Committee on Banking Supervision 1 Basler Bankentag <5, 1997, Basel> 1 Bergische Universität Wuppertal 1 CONSART Management Consultants GmbH <Frankfurt, Main> 1 City of London 1 Consultative Group on Innovation and the Digital Economy 1 Datenschutzkolloquium <2, 2007, Berlin> 1 Deloitte Touche Tohmatsu <New York, NY> 1 Deutsche Bank <Frankfurt am Main> / Research 1 Deutscher Sparkassen- und Giroverband 1
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Published in...
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Die Bank 61 The international journal of bank marketing : IJBM 50 Journal of financial services marketing : JFSM 31 SpringerLink / Bücher 30 Achieving excellence in retail banking 28 Europäische Hochschulschriften / 5 28 Bank- und finanzwirtschaftliche Forschungen 22 Publikation der Swiss Banking School, Zürich 22 Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research 18 International journal of bank marketing 17 Journal of retailing and consumer services 16 Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht 13 Journal of banking & finance 12 Reihe: Financial planning 12 Gabler Edition Wissenschaft 11 Bank of Finland research discussion papers 9 Finance and economics discussion series 9 Publikation des Swiss Finance Institute 9 The service industries journal 9 Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse 9 Hochschulschriften zur Betriebswirtschaftslehre 8 Journal of financial services marketing 8 Publikation der Swiss Banking School 8 Schriftenreihe Schwerpunkt Marketing 8 Discussion paper / Centre for Economic Policy Research 7 Journal of payments strategy & systems 7 Kompendium bankbetrieblicher Anwendungsfelder 7 The international journal of human resource management 7 The journal of credit risk : published quarterly by Incisive Media 7 Banking & finance aktuell 6 Bankinnovationen 6 Discussion paper 6 Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer 6 Financial innovation in retail and corporate banking 6 NBER Working Paper 6 NBER working paper series 6 Reihe: Katallaktik 6 Research papers in banking and finance 6 Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations 6 Risikoprofiling von Anlegern : Kundenprofile treffend analysieren und in der Beratung nutzen 6
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Source
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ECONIS (ZBW) 2,191 USB Cologne (EcoSocSci) 207
Showing 1 - 50 of 2,398
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Namibia : Retail Central Bank Digital Currency Exploration and Roadmap
Kunaratskul, Tansaya - 2025
At the request of the Bank of Namibia (BoN), an IMF mission team conducted a technical assistance (TA) from January 15 to February 1, 2024. The mission assisted the authorities in establishing the groundwork for a feasibility study of a retail central bank digital currency (rCBDC) and drafting a...
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The digital retail payment market is changing
Kjemtrup, Frederik Ræbild - 2025
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Assessing disruptive potential of retail central bank digital currency and influence of design considerations : an open innovation approach in Thailand
Thanwa Wathahong; Roongkiat Ratanabanchuen; Praima … - In: Journal of open innovation : technology, market, and … 11 (2025) 1, pp. 1-24
Monetary authorities globally have studied central bank digital currency (CBDC) for wholesale and retail applications since the 1990s. Besides countering private cryptocurrencies' influence, central banks have also explored other benefits of CBDC, such as improving their financial oversight,...
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The contribution of robo-advisors as a key factor in commercial banks' performance after the global financial crisis
Zogning, Félix; Turcotte, Pascal - In: FinTech 4 (2025) 1, pp. 1-15
In several countries, digital financial advisory services, particularly those supported by robo-advisors, are becoming increasingly popular in retail banking. These tools assist users with financial decisions such as risk assessment, portfolio selection, and rebalancing-all at a reduced cost....
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Investigating the effect of ESG on retail banks' customer equity
Chow, Matthew Yau Choi; Ho, Shirie Pui Shan - In: Journal of financial services marketing 29 (2024) 4, pp. 1330-1344
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Digital innovation drivers in retail banking : the role of leadership, culture, and technostress inhibitors
Al Issa, Hussein-Elhakim; Omar, Mohammed Mispah Said - In: International journal of organizational analysis 32 (2024) 11, pp. 19-43
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Gender and bankarization in Spain, 1949-1970
Martínez Rodríguez, Susana; Bátiz-Lazo, Bernardo - In: Business history 66 (2024) 4, pp. 829-858
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A proposal for a retail central bank digital currency (CBDC) architecture : report
Consultative Group on Innovation and the Digital Economy; … - 2024
This report by the Consultative Group on Innovation and the Digital Economy (CGIDE) discusses four main processes in a retail central bank digital currency (CBDC) architecture. These are: i) enrolling new users, ii) creating CBDC (cash-in), iii) destroying CBDC (cash-out) and iv) intra-ledger...
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A framework to improve churn prediction performance in retail banking
Brito, João B. G.; Bucco, Guilherme B.; Heldt, Rodrigo; … - In: Financial innovation : FIN 10 (2024), pp. 1-29
Managing customer retention is critical to a company's proftability and frm value. However, predicting customer churn is challenging. The extant research on the topic mainly focuses on the type of model developed to predict churn, devoting little or no efort to data preparation methods. These...
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Safeguarding the financial system's spare tyre : regulating non-bank retail lenders in the digital era
Ehrentraud, Johannes; Mure, Ségolène; Noble, Elisabeth; … - 2024
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Formal ethics, content ethics and relational ethics : three approaches to constructing ethical sales cultures and identities in retail banking
Svane, Marita Susanna; Frandsen, Sanne - In: Journal of business ethics : JBE 189 (2024) 2, pp. 269-286
Following the global financial crisis, banks have become more regulated to advance ethical sales cultures throughout the sector. Based on case studies of three retail banks, we find that they construct the "appropriate advisor" in different ways. Inspired by Bakhtin's work on ethics, we propose...
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The quality of business environment and internal factors affect the competitiveness of retail banking service in VietinBank
Phuong Thi Nguyen; Nguyen Thi Phuong Loan; Trang Thi … - In: Cogent business & management 11 (2024) 1, pp. 1-14
Retail banking has always been considered as a core activity of banks because it has the effect of accelerating the cash flow process and creating a mainstream medium and long-term capital source for the bank. Vietnamese commercial banks now are facing great risks. This reality requires banks to...
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Determinants of customer recovery in retail banking : lessons from a German banking case study
Hübner, Felix; Herberger, Tim; Charifzadeh, Michel - In: Journal of financial services marketing 29 (2024) 3, pp. 655-682
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An explanatory study of predictive factors of customer retention with Cypriot retail banks
Georgiou, Maria; Daskou, Sofia; Siakalli, Michailina; … - In: International journal of economics and business … 27 (2024) 1, pp. 127-150
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The transmission of monetary policy in Malta : a focus on retail bank interest rates
Debono, Nathaniel - 2024
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Predicting South African consumers' intention to continue using their preferred retail bank’s services : a model validation
Deventer, Marko van; Sharp, Kirsty-Lee; Żelazny, Rafał; … - 2024
Objective: The objective of the article is to validate a model of the factors, namely ethical responsibility, social responsibility, bank trust, attitude, and brand loyalty, that influence the behavioural intentions of consumers to continue using banking services. Research Design & Methods: This...
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Bank income smoothing behaviours under expansionary and recessionary economic environments : new evidence using micro-data sample
Aggelopoulos, Eleftherios; Papageorgiou, Theofanis; … - 2024
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Agent models of customer journeys on retail high streets
Torrens, Paul M. - In: Journal of economic interaction and coordination 18 (2023) 1, pp. 87-128
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A Proposal for a Minimally Invasive Retail Central Bank Digital Currency (CBDC)
McConnell, Patrick J. - 2023
The concept of a Central Bank Digital Currency (CBDC) is an innovation whose time appears to have come. Many Central Banks (CBs) are considering whether or not to develop such a ‘digital currency’ and, if so, how precisely to best implement systems and processes to manage such an innovation....
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Retail Lending In January-April 2022
Zubov, Sergey - 2023
The changing macroeconomic satiation resulting from the introduction of anti-Russian sanctions had a restraining effect on retail lending. The retail lending segment saw a slowdown in lending activity, primarily with regard to unsecured loans, while mortgages were more resilient thanks to the...
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Determinants of Customer Recovery in Retail Banking - Lessons from a German Banking Case-Study
Hübner, Felix; Herberger, Tim; Charifzadeh, Michel - 2023
Due to the increased willingness of retail banking customers to switch and churn their banking relationships, a question arises: Is it possible to win back lost customers, and if so, is such a possibility even desirable after all economic factors have been considered? To answer these questions,...
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Кредитование физических лиц в январе-ноябре 2022 г. (Retail Lending in January-November 2022)
Zubov, Sergey - 2023
The aggravation of the geopolitical conflict and the imposition of anti-Russian sanctions had a restraining effect on the retail lending growth in H1 2022. In H2 2021, stabilization of the macroeconomic situation contributed to the recovery of banks’ lending activity, while the quality of the...
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Retail Lending In January-November 2022
Zubov, Sergey - 2023
The aggravation of the geopolitical conflict and the introduction of anti-Russian sanctions had a restraining effect on the retail lending growth pattern over H1 2022. This affected primarily the segments of unsecured consumer lending and car loans. Then in H2, the macroeconomic situation...
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Does Brand Attachment Protect Consumer-Brand Relationships After Brand Misconduct in Retail Banking?
Shimul, Anwar Sadat; Faroque, Anisur Rahman; Cheah, Isaac - 2023
Purpose – This research aims to examine the role of consumers’ brand trust and attachment on advocacy intention before and after the occurrence of brand misconduct in retail banking. In addition, the influence of brand attachment on consumers’ willingness to switch, advocate for, and...
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Enterprise Risk Adjusted Return Management : An interview (Q&A) Format with Veteran Banker K.S. Raman on Retail Banking
Ramakrishnan, Kannan Subramanian - 2023
This is part of the Interviews Discussions section of my knowledge portal www.BankERRM.org. Veteran banker, Mr K.S. Raman shares his thoughts on several aspects of Retail Banking. The scope of the Q&A includes the competition from FinTech, SME business, Wealth Management and Risk Management
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Switching activity in retail financial markets in Ireland
Papadopoulos, Alexandros; McGowan, Féidhlim; Timmons, Shane - 2023
The present research investigates how consumers engage with the Irish financial retail market when choosing and switching financial products. Data were gathered from a nationally representative sample of 2,903 individuals who are involved in their household financial decisions. The study used...
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Funding stability and the pricing of retail rates : evidence from Turkish banking sector
Alper, Koray; Çapacıoğlu, Tanju - 2023
This paper documents how a system wide deterioration in funding quality, which we argue to be underpinned by macroeconomic conditions, can have a substantial effect in the pricing of deposit and loan rates. The study is motivated by a puzzling observation from Turkish banking system. During...
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Geographical and cultural proximity in retail banking
Carbó Valverde, Santiago; Perez-Saiz, Hector; Xiao, Hongyu - 2023 - Last updated: January 4, 2023
This paper measures how both geographical and cultural proximity of bank branches affect household credit choice and pricing. We examine both types of proximity jointly to separately identify the importance of soft information versus alternative mechanisms. Using a detailed household-level...
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Data analytics for credit risk models in retail banking : a new era for the banking system
Perrotta, Adamaria; Monaco, Andrea; Bliatsios, Georgios - In: Risk management magazine 18 (2023) 3, pp. 36-53
Given the nature of the lending industry and its importance for global economic stability, financial institutions have always been keen on estimating the risk profile of their clients. For this reason, in the last few years several sophisticated techniques for modelling credit risk have been...
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The impacts of omnichannel retailing properties on customer experience and brand loyalty : a study in the banking sector
Quynh Tran Xuan; Hanh T.H. Truong; Tri Vo Quang - In: Cogent business & management 10 (2023) 2, pp. 1-25
Omnichannel retailing is regarded as an emerging trend in banking. The purpose of this study is to analyze the potential effects of omnichannel retailing properties on customer experience and brand loyalty; it further explores the moderating role of transaction channels. Its centrality has been...
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The role of the Lendtech sector in the consumer credit market in the context of household financial exclusion
Waliszewski, Krzysztof; Cichowicz, Ewa; Gębski, Łukasz; … - In: Oeconomia Copernicana 14 (2023) 2, pp. 609-643
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Customer satisfaction and switching intentions of banking services end-users in Montenegro
Jovović, Milorad; Mišnić, Nikola; Pejović, Bojan; … - In: Journal of central banking theory and practice 12 (2023) 1, pp. 45-56
Numerous research studies of the various companies' business practices indicate a strong relationship between customer satisfaction, as an overall positive response generated after the use of the specific product or service, and their intention to continue using the products/services of the...
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Determinants of Bank Lending Rates : Empirical Evidence from Conventional Retail Banks in Bahrain
Farooq, Mohammad Omar; Gharaibeh, Ahmad - 2023
The study attempts to identify the determinants of lending rates in the Kingdom of Bahrain. It examines the impact of certain macroeconomic and banks’ aggregate data variables on the level of interest rates on loans charged by Bahraini conventional retail banks using quarterly data for the...
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Intersections between fintech imaginaries and traditional banking : a study of disciplinary, implementary, and parasitic work in the Danish financial sector
Kværnø-Jones, Jack - 2023 - First edition
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Bank marketing and its effects on customer retention in microfinance in Yaounde, Cameroon
Mah, Tarbot Chelsea; Grimbald, Ndah - In: Business and Economic Research : BER 13 (2023) 1, pp. 57-68
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Jordan : Retail Central Bank Digital Currency Exploration
Tsuda, Natsuki - 2023
This paper presents high-level summary technical assistance report on Jordan's Retail Central Bank Digital Currency Exploration (rCBDC). Retail payment systems in Jordan are well integrated, enabling customers to make transactions between banks and PSPs through JoMoPay and CliQ. The cross-border...
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Strategic Price Competition in Local Retail Deposit Markets : Impact of Branching, Wholesale Funds Access and Liquidity Demand
Opiela, Timothy - 2023
Studies often define competition in ways only estimable at an aggregate level, sometimes producing untenable interpretations. Our concept of oligopoly price competition facilitates estimation and interpretation at the firm-market level using available data. We combine a spatial-oligopoly market...
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Strategic Price Competition in Local Retail Deposit Markets : Impact of Branching, Wholesale Funds Access and Liquidity Demand
Opiela, Timothy - 2023
Studies often estimate competition at an aggregate level due to lack of detailed data, sometimes yielding untenable interpretations. Our concept of oligopoly price competition facilitates estimation and interpretation at the firm-market level using available data. We combine a spatial-oligopoly...
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Policy Design of Retail Central Bank Digital Currencies : Embedding AML/CFT Compliance
Kakebayashi, Michi; Presto, Gerard P.; Yuyama, Tomonori; … - 2023
This paper provides a foundation on how to ensure effective and efficient Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) compliance measures in the Central Bank Digital Currency (CBDC) system, focusing particularly on the retail CBDC in a two-tiered system. By...
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The impact of customer engagement on organisational change communication at Absa bank in greater Durban area
Chitamba, Anos; Mutambara, Emmanuel - 2023
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Amidst technology, environment and human touch : understanding elderly customers in the bank retail sector
Mason, Michela C.; Zamparo, Gioele; Pauluzzo, Rubens - In: International journal of bank marketing 41 (2023) 3, pp. 572-600
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Marketing during a global crisis in an emerging market : a study of the response to the COVID-19 pandemic in the retail banking sector
Sani, Kareem Folohunso; Gbadamosi, Ayantunji; Al … - In: Journal of African business 26 (2025) 1, pp. 27-46
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Redefining brand identity and internal communications in turbulent times : the case of Banco Sabadell
Bravo, Rafael; Pina, José M.; Tirado, Beatriz - In: The journal of brand management : an international journal 32 (2025) 1, pp. 50-64
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Digital transformation of retail banking in the United Arab Emirates
Kothari, Umesh; Grandhi, Balakrishna; Thrassou, Alkis - In: Journal of Asia Business Studies 19 (2025) 1, pp. 163-181
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Integration level within the European Union banking sector
Gholizadeh, Younes - In: Studies in economics and finance 42 (2025) 2, pp. 306-326
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Service failure and negative Word-of-Mouth in Chinese retail banking : a moderated-mediation approach
Zhao, Cong; Noman, Abu Hanifa Md.; Abedin, Mohammad Zoynul - In: International journal of bank marketing 43 (2025) 1, pp. 82-105
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The impact of service quality, trust, and loyalty on small business banking customer satisfaction
Silva, Rui; Cruz Sánchez-Escobedo, María de la; … - In: Navigating Economic Uncertainty - Vol. 2 : Proceedings …, (pp. 167-194). 2025
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Optimal decisions of retailer's loans from bank
Yan, Bo; Liang, Mengru; Liu, Lifeng - 2025
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Zinsbuchsteuerung in Regionalbanken : eine Analyse zur Weiterentwicklung der Steuerungspraxis
Kowallik, Matthias - 2022
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014225624
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Challenger Bank as a New Digital Form of Providing Financial Services to Retail Consumers in the EU Internal Market : The Case of Revolut
Polasik, Michal; Widawski, Paweł; Lis, Andrzej - 2022
‘Challenger banks’ are banks or non-banking start-ups, the operations of which are based on digital technologies and which challenges big, traditional banks. It is a new approach to provide financial services, where an agile organization and new technologies are the key success factors. Due...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014361581
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