The COVID-19 pandemic exposed significant vulnerabilities in public-sector administrative capacity, particularly in the implementation of crisis-related state aid schemes. Under conditions of extreme workload, time pressure, and legal constraints, administrative processes became critical...

In this study, we adopt the lens of routines, a core construct in the theory of organizations through which to view how enterprises respond to societal disruptions. Organizational routines refer to the established, repetitive patterns of activity performed by groups and individuals within an...

Background: Digital transformation is reshaping healthcare operations, with loyalty programs increasingly used to strengthen patient engagement and streamline administrative workflows. However, fragmented information systems and manual verification routines continue to create bottlenecks,...

This study proposes a robotic process automation (RPA) model to streamline and optimize order-handling procedures in supply chain management. The current manual approach to order handling poses challenges, including limited accessibility and significant cognitive demands on employees. An...

Background: Remanufacturing products for sustainability involves layout and production planning, tools and equipment, material arrangement and handling, inventory management, technology integration, and more. This study presents an empirical vision through a discrete event simulation (DES) model...

Background: Organ transplants require proper monitoring and tracking. This research examines the adoption of blockchain in the organ supply chain to bring transparency and help patients avoid the fraud that may be faced in the organ transplant process. This study aims to develop a framework and...

In spite of its strong increase and relevant position in the evolution of international maritime routes, the global livestock trade is still a poorly treated topic in the maritime business domain of research. Aiming to cover this gap, the authors are focused on revealing the livestock logistics...

In the digital age, banks must urgently transform their traditional lending processes. This necessity is intensified by the growing competition from digital providers and customers' increasing expectations for efficiency and speed in financial services. Particularly in the business banking...

Purpose: This study examines the operational and business challenges associated with rice straw management, focusing on sustainable alternatives to traditional burning methods. The research identifies key barriers and potential solutions for effective rice straw utilization within the Valencian...

Purpose: This paper presents a theoretical framework for AI oversight and examines the key dimensions used by operational managers to define their oversight activities for AI applications. Design/methodology/approach: The research combines a theoretical and qualitative approach. The theoretical...

Purpose: This research aims to implement Lean Manufacturing (LM) techniques and tools (T&T) in a retail distribution center located in Mariano Roque Alonso, Paraguay, targeting waste reduction and efficiency improvements in fresh and frozen product (FFP) handling to reduce long lead times....

Background: Healthcare systems are increasingly strained by limited operating room resources and rising demand, a situation intensified by the COVID-19 pandemic. These pressures have resulted in overcrowded surgical departments, prolonged waiting times for elective procedures, worsened patient...

Life is form, and form is the modality of life," declared the art historian H. Focillon, celebrating the various forms in our universe. This conceptual article explores business process patterns that are perceived, analyzed, and visualized as whole entities or Gestalten. Sensually understanding...

Purpose - the purpose of this study is to develop a methodology for modelling business processes based on the principles of process management and the use of modern information technology in order to improve the efficiency and quality of the enterprise. Research methodology - in this work we...

Background: The transportation of petroleum products via multimodal logistics systems is a complex process subject to operational inefficiencies and elevated risk exposure. The efficient and resilient transportation of petroleum products increasingly depends on multimodal logistics systems,...

Integrating lean principles into supply chain (SC) management has gained significant attention, but the emphasis on sustainability remains limited. This study addresses this gap by introducing a comprehensive Supply Chain Value Stream Mapping (SC-VSM) framework to enhance sustainability...

Artificial intelligence (AI) and machine learning (ML) are reshaping financial auditing by enabling greater efficiency, precision, and risk detection. Leveraging the U.S. Securities and Exchange Commission (SEC) Financial Statement Data Sets for the fiscal year 2024, a dual-model framework...

Organizations face rising market volatility, while legacy, plan-driven structures struggle to translate strategy into adaptive execution. Prior studies discuss product-centric operating models, yet typically treat decision rights, product definition, and technology-enabled execution separately....

This study aims to evaluate the adequacy of existing I4.0 maturity models in small and medium-sized enterprises (SMEs) located in an under-industrialized region and comprehensively assess the extent to which these scales reflect the specific conditions of SMEs using a mixed-methods approach.This...

Background: The literature on measuring the complexity of production systems employs the graph and information theory. This study analyzes these systems and their coordination under varying states of control, with a focus on the probability of unfavorable events and their temporal...