Contributing to the literature on the diversity of capitalism, this article shows how actors in the Polish public services responded to interlinked crises, namely the chronic public services crisis and its aggravation by the COVID-19 pandemic and the arrival of refugees triggered by war in...

This paper revisits the standard explanations of the violent Chilean protests of late 2019, and in particular their exclusive focus on the role of inequality, which in fact had been falling prior to the emergence of unrest. Instead, we suggest that blame may lie in a crisis of trust in...

The objective of this paper is to examine the efficiency of the public sector when it comes to labor market policy (LMP) in European Union (EU) countries. The primary aim is to provide a comprehensive evaluation of public services connected with the LMP from the viewpoint of the efficiency of...

International comparisons show that the reasons why e-government development in Germany does not occupy the desired "top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user orientation. In order to provide better and faster public...

The digital transformation of society raises high hopes for the improvement of the design and implementation of coproduction processes, which may lead to higher levels of acceptance, satisfaction, and trust with respect to public services. Yet and despite a growing number of studies on the role...

This paper tests for discriminatory treatment of the Roma minority by public officials in the Czech Republic at the stage of initial contact preceding a potential application for unemployment benefit. Our correspondence experiment facilitates testing for the presence of each of two intertwined...

Aim/purpose - The purpose of this article was to identify the information and communication technology (ICT) tools fostering the co-production of social services, acknowledging that the technological environment is an important contextual condition enhancing the development of co-production....

Purpose - The aim of this article is to specify the determining factors behind the decision to adopt either an internal or external means of the household waste management service in Moroccan local authorities (LAs), particularly in the "communes". Research methodology - The methodology applied...

Digitalisation in the public sector presents both opportunities and challenges, impacting working conditions, work organisation and social dialogue, yet research on its effects remains limited, especially in Germany. In particular, the role of digitalisation in shaping work dynamics, workload...

Regulation 1370/2007, as amended by the Fourth Railway Package, set the date of 25 December 2023 for the opening to competition of services subject to public service obligations. As opposed to the model of "competition in the market" for commercial services, the model for PSO services is that of...

This study addresses regional disparities and the dynamic evolution of China's science and technology finance integration (STFI) by constructing a composite index system using the entropy method. Recognizing the limitations of subjective weighting in traditional assessment frameworks, the...

We study whether the quality of managers can affect public service provision in the context of public health. Using novel data from public hospitals in Chile, we show how the introduction of a competitive recruitment system and better pay for public hospital CEOs reduced hospital mortality by...

Despite the increasing integration of government chatbots (GCs) into digital public service delivery, their real-world effectiveness remains limited. Drawing on the literature on algorithm aversion, trust-transfer theory, and perceived risk theory, this study investigates how the type of service...

Our study delves into understanding the bottom-up processes within a public service delivery system by studying the last-mile interactions between frontline workers, citizens, and other stakeholders. Specifically, we focus on these aspects in the context of the Solid Waste Management (SWM)...

This study examines the relationship between organizational commitment and administrative management within a public service institution operating in an emerging governance context. Grounded in the three-component model of organizational commitment (affective, continuance, and normative) and...

Section 195(b) of South Africa's Constitution calls for the efficient use of resources in public administration, while the White Paper on Local Government similarly emphasizes the efficient provision of basic services such as refuse collection and water. Despite these policy commitments, South...

This paper provides an analysis of national laws relevant to whistle-blowers in the public sector across 67 ILO Member States. It studies each national law through a selection of indicators derived from reference frameworks and guidance by inter-governmental organizations (e.g. UNODC, OECD) and...