The process of the liberalisation of services of general economic interest (SGEI) in the EU adopted the universal service (US) regulatory model. The objectives of the process were to strengthen free competition and improve social welfare. SGEIs have the characteristic of networked services and,...

This paper provides an analysis of national laws relevant to whistle-blowers in the public sector across 67 ILO Member States. It studies each national law through a selection of indicators derived from reference frameworks and guidance by inter-governmental organizations (e.g. UNODC, OECD) and...

Digitalisation in the public sector presents both opportunities and challenges, impacting working conditions, work organisation and social dialogue, yet research on its effects remains limited, especially in Germany. In particular, the role of digitalisation in shaping work dynamics, workload...

Our study delves into understanding the bottom-up processes within a public service delivery system by studying the last-mile interactions between frontline workers, citizens, and other stakeholders. Specifically, we focus on these aspects in the context of the Solid Waste Management (SWM)...

The governance of any organisation comprises a system of rules, practises, and procedures that guide and control the organisation. The case study examines the processes, procedures, activities, and problems of decision-making at the level of Slovenian ministries in terms of compliance with...

Socialized pricing mechanisms are common in utility services like electricity because it is critical for daily activities and therefore, considered vital for economic growth. The aim of such mechanisms is to redistribute financial resources from well-off to marginalized consumers. This is seen...

Globally, there is a constant growth in digitalisation and e-services. Their main benefits include higher transparency, reliability and accountability of service providers while strengthening fair competition and collaboration. This article improves upon previous literature by adding a new...

This document outlines the Utility of the Future (UoF) program's methodology, which is divided into two main phases: the UoF Standard and UoF Advanced. The UoF Standard phase focuses on establishing a solid foundation for transformation through initial analysis, action planning, and strategic...

Digital transformation has become a topic of interest since public institutions digitalize their processes to improve efficiency, while citizens wish to solve their issues through online platforms. Even if this topic is a priority, the Digital Economy and Society Index reveals that digital...

Classical organizational management literature draws clear parallels between organizational culture and climate and effective use of power and influence as key to successful policy implementation of reforms in public sector organizations. On the other hand, the public policy literature, in...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

This report presents the Public Sector Tech Watch (PSTW), the observatory dedicated to monitor, analyse, and disseminate the use of emerging technologies within the public sector in Europe. The observatory has been launched by the European Commission, and more specifically by the...