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1
Book / Working Paper 		Quality management for organizational excellence : introduction to total quality
Year:                     
c 2013
Person:  Goetsch, David L.; Davis, Stanley B.
Publisher:  Boston [u.a.] : Pearson
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2
Book / Working Paper 		Quality improvement
Year:                     
c 2013
Person:  Besterfield, Dale H.
Publisher:  Boston [u.a.] : Pearson
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3
Article 		Problem identification method in certified quality management systems
Year:                     
2012
Person:  Ligarski, Mariusz
Publisher:  Springer
Published in:  Quality & Quantity: International Journal of Methodology
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4
Article 		Investigation into the impacts of procurement systems on the performance of construction projects in East Malaysia
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5
Article 		Six sigma in manufacturing for micro, small and medium enterprises in India
Year:                     
2012
Person:  Soti, Ashish; Shankar, Ravi; Kaushal, O. P.
Published in:  International journal of productivity and quality management : IJPQM ; 9
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6
Article 		Development of a QFD trade-off methodology for automotive hydrogen tanks
Year:                     
2012
Person:  Moynihan, Gary P.
Published in:  International journal of productivity and quality management : IJPQM ; 9
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7
Article 		Evaluating and prioritising critical success factors of TQM implementation based on fuzzy AHP
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8
Article 		Impacts of company size and culture on quality management practices in manufacturing organisations : an empirical study
Year:                     
2012
Person:  Pun, Kit Fai; Jaggernath-Furlonge, Surujdaye
Published in:  The TQM journal : the international review of organizational improvement ; 24
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9
Article 		Brands, quality badges and agricultural cooperatives : how can they co-exist?
Year:                     
2012
Person:  Kontogeorgos, Achilleas
Published in:  The TQM journal : the international review of organizational improvement ; 24
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10
Article 		Approach for measuring health-related quality management
Year:                     
2012
Person:  Lagrosen, Yvonne; Bäckström, Ingela; Wiklund, Håkan
Published in:  The TQM journal : the international review of organizational improvement ; 24
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11
Article 		Eco-design in total environmental quality management : design for environment in milk-products industry
Year:                     
2012
Person:  Besseris, George J.
Published in:  The TQM journal : the international review of organizational improvement ; 24
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12
Article 		Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Year:                     
2012
Person:  Kristianto, Yohanes; Ajmal, Mian M.; Sandhu, Maqsood
Published in:  The TQM journal : the international review of organizational improvement ; 24
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13
Article 		Benefits of implementing management system standards : a case study of certified companies in the Pearl River Delta, China
Year:                     
2012
Person:  To, W. M.; Lee, Peter K. C.; Yu, Billy T. W.
Published in:  The TQM journal : the international review of organizational improvement ; 24
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14
Article 		A case study: application of Six Sigma methodology in a small and medium-sized manufacturing enterprise
Year:                     
2012
Affiliated person:  Kaushik, Prabhakar; Khanduja, Dinesh; Mittal, Kapil; Jaglan, Pawan
Published in:  The TQM journal : the international review of organizational improvement ; 24
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15
Article 		Integrated analysis
Year:                     
2012
Person:  Biffignandi, Silvia
Published in:  Modern analysis of customer surveys : with applications using R
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16
Book / Working Paper 		Kundenorientierung : Bausteine für ein exzellentes Customer Relationship Management (CRM)
Year:                     
2012
Person:  Bruhn, Manfred
Publisher:  München : Dt. Taschenbuch-Verl.
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17
Article 		Quality standards and control charts applied to customer surveys
Year:                     
2012
Person:  Kenett, Ron S.; Deldossi, Laura; Zappa, Diego
Published in:  Modern analysis of customer surveys : with applications using R
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18
Article 		Quality and productivity improvement through Six Sigma in foundry industry
Year:                     
2012
Person:  Desai, Darshak A.
Published in:  International journal of productivity and quality management : IJPQM ; 9
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19
Article 		Six Sigma methodology applications within aluminium company
Year:                     
2012
Person:  Sadraoui, Tarek; Kammoun, Chafik
Published in:  International journal of productivity and quality management : IJPQM ; 9
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20
Article 		Determinants of the green quality practices towards sustainable quality management
Year:                     
2012
Person:  Leow Kheng Yee, Leow Kheng
Published in:  International journal of productivity and quality management : IJPQM ; 9
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21
Article 		Quality enhancement by implementation of depth of inspection metric and inspection performance metric in software industry
Year:                     
2012
Person:  Nair, T. R. Gopalakrishnan; Suma, V.
Published in:  International journal of productivity and quality management : IJPQM ; 9
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22
Book / Working Paper 		Das QM-System nach DIN EN ISO 9001 und DIN ISO 13485 für Medizinprodukte : Hilfen zur Darlegung und zum Risikomanagement
Year:                     
2012
Person:  Franke, Hinrich
Publisher:  Renningen : Expert-Verl.
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23
Article 		The relationship between web quality and user satisfaction : the moderating effects of security and content
Year:                     
2012
Person:  Natarajan, Vivek S.; Parayitam, Satyanarayana; Sharma, Tejinder
Published in:  International journal of business excellence ; 5
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24
Article 		Essentials of D-phase to secure the competitive advantage through Six Sigma
Year:                     
2012
Person:  Singh, Bikram Jit; Khanduja, Dinesh
Published in:  International journal of business excellence ; 5
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25
Book / Working Paper 		Logistik und Qualitätsmanagement im Gesundheitsbetrieb : Betriebswirtschaft für das Gesundheitswesen
Year:                     
2012
Person:  Frodl, Andreas
Publisher:  Wiesbaden : Gabler
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26
Book / Working Paper 		Leistungsqualität und Preisfairness als Einflussfaktoren der Kundenzufriedenheit in industriellen Geschäftsbeziehungen
Year:                     
2012
Person:  Röthele, Sebastian
Publisher:  Hamburg : Kovač
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27
Article 		Monitoring quality goals through lean Six-Sigma insures competitiveness
Year:                     
2012
Person:  Gupta, Vipul; Acharya, Padmanav; Patwardhan, Manoj
Published in:  The international journal of productivity and performance management : IJPPM ; 61
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28
Article 		Identifying productivity blemishes in Pakistan automotive industry : a case study
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29
Article 		The relationship between employee involvement, partnership management and supply performance : findings from a developing country
Year:                     
2012
Person:  Vanichchinchai, Assadej
Published in:  The international journal of productivity and performance management : IJPPM ; 61
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30
Article 		Standards for Lean Six Sigma certification
Year:                     
2012
Person:  Laureani, Alessandro; Antony, Jiju
Published in:  The international journal of productivity and performance management : IJPPM ; 61
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31
Book / Working Paper 		Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance
Year:                     
c2012
Person:  Hope, Jeremy; Player, Steve
Publisher:  Boston, Mass : Harvard Business Review Press
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32
Book / Working Paper 		Die Innovations-Bilanz : Methoden zur Analyse und Bewertung von Innovation, Qualität und Personalentwicklung in Unternehmen
Year:                     
2012
Person:  Nagel, Kurt; Schröter, Jan-Henrik; Hiller, Simon
Publisher:  Sternenfels : Verl. Wiss. & Praxis
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33
Article 		The effects of ISO certification on organization workmanship performance
Year:                     
2012
Person:  Iwaro, Joseph; Mwasha, Abrahams
Published in:  Quality management journal : QMJ ; 19
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34
Article 		A framework for integrated analysis of quality defects in supply chain
Year:                     
2012
Person:  Aravindan, S.; Maiti, J.
Published in:  Quality management journal : QMJ ; 19
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35
Article 		Prioritizing improvement projects : Benefit & Effort (B&E) analysis
Year:                     
2012
Person:  Chakravorty, Satya S.
Published in:  Quality management journal : QMJ ; 19
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36
Article 		Comparative analysis of quality function deployment methodologies : a case study analysis
Year:                     
2012
Person:  Singh, Rahul K.; Elrod, Cassandra C.; Cudney, Elizabeth A.
Published in:  Quality management journal : QMJ ; 19
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37
Book / Working Paper 		Strategic continuous process improvement : which quality tools to use, and when to use them
Year:                     
2012
Person:  Plenert, Gerhard J.
Publisher:  New York, NY [u.a.] : McGraw-Hill
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38
Article 		How leading firms manage product safety in NPD
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39
Book / Working Paper 		A first course in quality engineering : integrating statistical and management methods of quality
Year:                     
c 2012
Person:  Krishnamoorthi, K. S.
Publisher:  Boca Raton, Fla. [u.a.] : CRC Press
Affiliated person:  Krishnamoorthi, V. Ram
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40
Article 		Management von Kundenzufriedenheit im Pflegemarkt : das Beispiel Kursana
Year:                     
2012
Person:  Scholl, Michael; Zipf, Heike; Hawranek, Diana
Published in:  Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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41
Book / Working Paper 		Customer-oriented global supply chains : concepts for effective management
Year:                     
c 2012
Publisher:  Hershey, Pa. : Information Science Reference
Affiliated person:  Eyob, Ephrem; Tetteh, Edem G.
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42
Article 		Total quality management, market orientation and hotel performance : the moderating effects of external environmental factors
Year:                     
2012
Person:  Wang, Cheng-hua; Chen, Kuan-yu; Chen, Shiu-chun
Published in:  International journal of hospitality management ; 31
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43
Book / Working Paper 		Building lean supply chains with the theory of constraints
Year:                     
c 2012
Person:  Srinivasan, Mandyam M.
Publisher:  New York [u.a.] : McGraw-Hill
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44
Book / Working Paper 		Corporate Agility Organization - Personalarbeit der Zukunft : wertschöpfende Personalmanagementprozesse im Unternehmen verankern
Year:                     
c 2012
Person:  Granados, Alcira; Erhardt, Götz
Publisher:  Wiesbaden : Gabler
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45
Book / Working Paper 		Operations management
Year:                     
2012
Person:  Stevenson, William J.
Publisher:  New York, NY : McGraw-Hill Irwin
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46
Book / Working Paper 		Getting and staying productive : applying swift, even flow to practice
Year:                     
2012
Person:  Schmenner, Roger W.
Publisher:  Cambridge : Cambridge University Press
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47
Book / Working Paper 		Statistical and managerial techniques for six sigma methodology : theory and application
Year:                     
2012
Person:  Barone, Stefano; Franco, Eva Lo
Publisher:  Chichester, West Sussex : Wiley
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48
Article 		A comparison and usage overview of business excellence models
Year:                     
2012
Person:  Sampaio, Paulo; Saraiva, Pedro; Monteiro, Ana
Published in:  The TQM journal : the international review of organizational improvement ; 24
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49
Article 		Prioritizing service attributes for quality up-gradation of Indian railway stations
Year:                     
2012
Person:  Gupta, Sumana; Datta, Rabindranath
Published in:  The TQM journal : the international review of organizational improvement ; 24
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50
Article 		Quality models in industrial and engineering educational scenarios : a view from literature
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