In several countries, digital financial advisory services, particularly those supported by robo-advisors, are becoming increasingly popular in retail banking. These tools assist users with financial decisions such as risk assessment, portfolio selection, and rebalancing-all at a reduced cost....

At the request of the Bank of Namibia (BoN), an IMF mission team conducted a technical assistance (TA) from January 15 to February 1, 2024. The mission assisted the authorities in establishing the groundwork for a feasibility study of a retail central bank digital currency (rCBDC) and drafting a...

Monetary authorities globally have studied central bank digital currency (CBDC) for wholesale and retail applications since the 1990s. Besides countering private cryptocurrencies' influence, central banks have also explored other benefits of CBDC, such as improving their financial oversight,...

Retail banking services of Vietnamese commercial banks are developing along with economic growth, improving the repurchase behavior of customers helps banks maintain a competitive edge in the market. Therefore, the research was conducted on factors affecting satisfaction and intention to...

This report by the Consultative Group on Innovation and the Digital Economy (CGIDE) discusses four main processes in a retail central bank digital currency (CBDC) architecture. These are: i) enrolling new users, ii) creating CBDC (cash-in), iii) destroying CBDC (cash-out) and iv) intra-ledger...

Managing customer retention is critical to a company's proftability and frm value. However, predicting customer churn is challenging. The extant research on the topic mainly focuses on the type of model developed to predict churn, devoting little or no efort to data preparation methods. These...

Following the global financial crisis, banks have become more regulated to advance ethical sales cultures throughout the sector. Based on case studies of three retail banks, we find that they construct the "appropriate advisor" in different ways. Inspired by Bakhtin's work on ethics, we propose...

Retail banking has always been considered as a core activity of banks because it has the effect of accelerating the cash flow process and creating a mainstream medium and long-term capital source for the bank. Vietnamese commercial banks now are facing great risks. This reality requires banks to...

Objective: The objective of the article is to validate a model of the factors, namely ethical responsibility, social responsibility, bank trust, attitude, and brand loyalty, that influence the behavioural intentions of consumers to continue using banking services. Research Design & Methods: This...

Customer loyalty continues to be a crucial factor for retail banks in maintaining market share, increasing revenue and profits, and reducing costs in the highly competitive business landscape of today. They consistently strive for innovation to maintain a competitive edge, introducing novel...

Due to the increased willingness of retail banking customers to switch and churn their banking relationships, a question arises: Is it possible to win back lost customers, and if so, is such a possibility even desirable after all economic factors have been considered? To answer these questions,...

The concept of a Central Bank Digital Currency (CBDC) is an innovation whose time appears to have come. Many Central Banks (CBs) are considering whether or not to develop such a ‘digital currency’ and, if so, how precisely to best implement systems and processes to manage such an innovation....

The changing macroeconomic satiation resulting from the introduction of anti-Russian sanctions had a restraining effect on retail lending. The retail lending segment saw a slowdown in lending activity, primarily with regard to unsecured loans, while mortgages were more resilient thanks to the...

Due to the increased willingness of retail banking customers to switch and churn their banking relationships, a question arises: Is it possible to win back lost customers, and if so, is such a possibility even desirable after all economic factors have been considered? To answer these questions,...

The aggravation of the geopolitical conflict and the imposition of anti-Russian sanctions had a restraining effect on the retail lending growth in H1 2022. In H2 2021, stabilization of the macroeconomic situation contributed to the recovery of banks’ lending activity, while the quality of the...

The aggravation of the geopolitical conflict and the introduction of anti-Russian sanctions had a restraining effect on the retail lending growth pattern over H1 2022. This affected primarily the segments of unsecured consumer lending and car loans. Then in H2, the macroeconomic situation...

Purpose – This research aims to examine the role of consumers’ brand trust and attachment on advocacy intention before and after the occurrence of brand misconduct in retail banking. In addition, the influence of brand attachment on consumers’ willingness to switch, advocate for, and...

This is part of the Interviews Discussions section of my knowledge portal www.BankERRM.org. Veteran banker, Mr K.S. Raman shares his thoughts on several aspects of Retail Banking. The scope of the Q&A includes the competition from FinTech, SME business, Wealth Management and Risk Management

The present research investigates how consumers engage with the Irish financial retail market when choosing and switching financial products. Data were gathered from a nationally representative sample of 2,903 individuals who are involved in their household financial decisions. The study used...

This paper documents how a system wide deterioration in funding quality, which we argue to be underpinned by macroeconomic conditions, can have a substantial effect in the pricing of deposit and loan rates. The study is motivated by a puzzling observation from Turkish banking system. During...

This paper measures how both geographical and cultural proximity of bank branches affect household credit choice and pricing. We examine both types of proximity jointly to separately identify the importance of soft information versus alternative mechanisms. Using a detailed household-level...

Given the nature of the lending industry and its importance for global economic stability, financial institutions have always been keen on estimating the risk profile of their clients. For this reason, in the last few years several sophisticated techniques for modelling credit risk have been...

Omnichannel retailing is regarded as an emerging trend in banking. The purpose of this study is to analyze the potential effects of omnichannel retailing properties on customer experience and brand loyalty; it further explores the moderating role of transaction channels. Its centrality has been...

Numerous research studies of the various companies' business practices indicate a strong relationship between customer satisfaction, as an overall positive response generated after the use of the specific product or service, and their intention to continue using the products/services of the...

The study attempts to identify the determinants of lending rates in the Kingdom of Bahrain. It examines the impact of certain macroeconomic and banks’ aggregate data variables on the level of interest rates on loans charged by Bahraini conventional retail banks using quarterly data for the...

This paper presents high-level summary technical assistance report on Jordan's Retail Central Bank Digital Currency Exploration (rCBDC). Retail payment systems in Jordan are well integrated, enabling customers to make transactions between banks and PSPs through JoMoPay and CliQ. The cross-border...

Studies often define competition in ways only estimable at an aggregate level, sometimes producing untenable interpretations. Our concept of oligopoly price competition facilitates estimation and interpretation at the firm-market level using available data. We combine a spatial-oligopoly market...

Studies often estimate competition at an aggregate level due to lack of detailed data, sometimes yielding untenable interpretations. Our concept of oligopoly price competition facilitates estimation and interpretation at the firm-market level using available data. We combine a spatial-oligopoly...

This paper provides a foundation on how to ensure effective and efficient Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) compliance measures in the Central Bank Digital Currency (CBDC) system, focusing particularly on the retail CBDC in a two-tiered system. By...

Due to the increased willingness of retail banking customers to switch and churn their banking relationships, a question arises: Is it possible to win back lost customers, and if so, is such a possibility even desirable after all economic factors have been considered? To answer these questions,...