This study leverages high-frequency foot-traffic data from SafeGraph to estimate demand shocks in customer-facing establishments across New York City's retail, service, and health sectors. Recognizing that variations in foot traffic can arise from both unpredictable demand shocks and firm-driven...

Holt and Vinopal (2023) provides evidence of an income-based gap in time spent waiting for services on the typical day in the United States. The gap was estimated at the extensive margin, unconditional intensive margin, and intensive margin conditional on some waiting time. The analysis was...

Die Studie untersucht die technologische Leistungsfähigkeit Deutschlands im internationalen Vergleich anhand von Daten zur sektoralen Wertschöpfung sowie mittels Daten zum Handel mit Industriegütern. Sie zeigt, dass die deutsche Wirtschaft weiterhin stark auf die Produktion hochwertiger...

This paper examines the role of institutional innovation in developing China's new quality productive forces (NQPFs), with a specific focus on the policy evolution from early "deregulation" to contemporary "Fang Guan Fu" (the reform of delegation, regulation and service). It aims to analyze how...

This study investigated risk management processes in Small and Medium Enterprises (SMEs) within the informal service sector. It aimed to understand how these SMEs identify, analyze, and handle risks. The research employed a descriptive field survey design with quantitative research methods. A...

The access to foreign knowledge via service imports fosters the success of innovations in Germany. The probability of firms in- troducing new or significantly improved products, services, or processes is more than twice as high for those that import knowl- edge services than for non-importers...

Complaints to third-party entities like government agencies reflect a high level of customer dissatisfaction. Such complaints in the airline industry typically reflect a failure to redress first-stage complaints and often attract negative publicity. This paper examined the relationship between...

Robotic Process Automation (RPA) has gained increasing significance in recent years. RPA leverages software bots to automate repetitive business processes traditionally performed by humans, making it one of the easiest, least invasive, and fastest automation approaches. Publications on the topic...

In der Betriebswirtschaftslehre werden Dienstleistungen gemeinhin als immaterielle Güter definiert. Der Beitrag verdeutlicht, dass es sich hierbei um ein grundlegendes, ontologisches Missverständnis handelt, bei dem Prozesse mittels Objektmerkmalen beschrieben werden. Der Trugschluss, bei...

This Policy Brief looks at the latest trends in services trade and tries to show their importance, in its various manifestations, for virtually all countries in the world. The paper starts with a short history of trade in services across centuries. Fast forward to today's realities, the paper...

Purpose - Switching behavior is predominantly seen in the consumer buying behavior of the mobile industry. This research aims to identify the factors influencing consumers to switch from their present mobile service provider. The consumer of the mobile industry operates in a dynamic and...