Holt and Vinopal (2023) provides evidence of an income-based gap in time spent waiting for services on the typical day in the United States. The gap was estimated at the extensive margin, unconditional intensive margin, and intensive margin conditional on some waiting time. The analysis was...

Die Studie untersucht die technologische Leistungsfähigkeit Deutschlands im internationalen Vergleich anhand von Daten zur sektoralen Wertschöpfung sowie mittels Daten zum Handel mit Industriegütern. Sie zeigt, dass die deutsche Wirtschaft weiterhin stark auf die Produktion hochwertiger...

Complaints to third-party entities like government agencies reflect a high level of customer dissatisfaction. Such complaints in the airline industry typically reflect a failure to redress first-stage complaints and often attract negative publicity. This paper examined the relationship between...

The access to foreign knowledge via service imports fosters the success of innovations in Germany. The probability of firms in- troducing new or significantly improved products, services, or processes is more than twice as high for those that import knowl- edge services than for non-importers...

Robotic Process Automation (RPA) has gained increasing significance in recent years. RPA leverages software bots to automate repetitive business processes traditionally performed by humans, making it one of the easiest, least invasive, and fastest automation approaches. Publications on the topic...

Businesses embrace a tremendous shift towards service-dominant logic in order to achieve and sustain advantage. To expand its influence, marketing needs to take on a service lens as well. The customer-centric approach tries to position value generation with processes that al-low customers to...

Purpose - Switching behavior is predominantly seen in the consumer buying behavior of the mobile industry. This research aims to identify the factors influencing consumers to switch from their present mobile service provider. The consumer of the mobile industry operates in a dynamic and...

This is a replication study of Cook et al.(2023), a paper that investigates the determinants of access to nondiscriminatory public accommodations for African-Americans before the 1964 Civil Rights Act. They utilize the Negro Motorist Green Books and World War II casualty data to examine the...

The access to foreign knowledge via service imports fosters the success of innovations in Germany. The probability of firms in- troducing new or significantly improved products, services, or processes is more than twice as high for those that import knowl- edge services than for non-importers...

This Policy Brief looks at the latest trends in services trade and tries to show their importance, in its various manifestations, for virtually all countries in the world. The paper starts with a short history of trade in services across centuries. Fast forward to today's realities, the paper...