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Year of publication
Subject
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Dienstleistung 5,529 Services 3,733 Dienstleistungssektor 1,279 Service industry 1,186 Deutschland 761 Service quality 740 Theorie 736 Theory 736 Dienstleistungsqualität 731 Germany 681 Service 659 Innovation 645 Dienstleistungsmanagement 493 Service management 489 Relationship marketing 474 Beziehungsmarketing 471 Services marketing 451 Dienstleistungsmarketing 448 Consumer behaviour 411 Konsumentenverhalten 400 service 399 Marketing 398 Innovationsmanagement 362 Management 356 Service innovation 338 Innovation management 328 Dienstleistungsinnovation 323 Customer satisfaction 313 Kundenzufriedenheit 299 Customer integration 271 Kundenintegration 271 Betriebliche Wertschöpfung 249 Dienstleistungshandel 249 Value creation 249 Trade in services 247 USA 222 Business services 218 Unternehmensdienstleistung 217 United States 204 Welt 202
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Online availability
All
Undetermined 1,547 Free 804 CC license 38
Type of publication
All
Article 3,210 Book / Working Paper 3,175 Journal 124 Other 4
Type of publication (narrower categories)
All
Article in journal 2,085 Aufsatz in Zeitschrift 2,085 Graue Literatur 731 Non-commercial literature 731 Aufsatz im Buch 663 Book section 663 Hochschulschrift 507 Thesis 378 Working Paper 331 Arbeitspapier 326 Collection of articles of several authors 309 Sammelwerk 309 Aufsatzsammlung 175 Konferenzschrift 162 Dissertation u.a. Prüfungsschriften 156 research-article 156 Amtsdruckschrift 146 Government document 146 Lehrbuch 93 Bibliografie enthalten 91 Bibliography included 91 Case study 91 Fallstudie 91 Conference proceedings 78 Statistik 69 Textbook 66 Forschungsbericht 43 Statistics 39 review-article 27 Handbook 26 Handbuch 26 No longer published / No longer aquired 26 case-report 23 Advisory report 22 Gutachten 22 Article 21 Adressbuch 16 Conference paper 16 Konferenzbeitrag 16 Directory 15
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Language
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English 3,743 German 2,115 Undetermined 321 French 183 Russian 52 Polish 46 Spanish 37 Italian 32 Dutch 14 Hungarian 13 Danish 11 Lithuanian 11 Finnish 9 Swedish 9 Malay (macrolanguage) 8 Portuguese 8 Czech 7 Modern Greek (1453-) 4 Romanian 3 Slovak 3 Croatian 2 Multiple languages 2 Norwegian 2 Slovenian 2 Serbian 2 Ukrainian 2 Chinese 2 Arabic 1 Bulgarian 1 Ancient Greek (to 1453) 1 Indonesian 1 Georgian 1 Latvian 1
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Author
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Bruhn, Manfred 90 Corsten, Hans 70 Gössinger, Ralf 45 Meffert, Heribert 36 Edvardsson, Bo 33 Haller, Sabine 27 Vargo, Stephen L. 24 Hadwich, Karsten 23 Stauss, Bernd 23 Meyer, Anton 21 Kleinaltenkamp, Michael 20 Fließ, Sabine 19 Gustafsson, Anders 19 Witell, Lars 19 Bitner, Mary Jo 17 Grönroos, Christian 17 Lusch, Robert F. 17 Polese, Francesco 16 Gallouj, Faïz 15 Berry, Leonard L. 14 Fisk, Raymond P. 14 Zeithaml, Valarie A. 14 Sundbo, Jon 13 Bullinger, Hans-Jörg 12 Crinò, Rosario 12 Ganz, Walter 12 Görg, Holger 12 Krcmar, Helmut 12 Parasuraman, A. 12 Richter, Magnus 12 Wirtz, Jochen 12 Hogreve, Jens 11 Maleri, Rudolf 11 Patrício, Lia 11 Pfannstiel, Mario A. 11 Spath, Dieter 11 Tronvoll, Bård 11 Amiti, Mary 10 Bauer, Hans H. 10 Benkenstein, Martin 10
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Institution
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Springer Fachmedien Wiesbaden 45 OECD 24 Europäische Kommission 23 Europäische Kommission / Statistisches Amt 23 National Bureau of Economic Research 16 Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft 11 Ecorys 9 HAL 9 Singapur / Department of Statistics 9 DECISION 8 Europäische Kommission / Generaldirektion Justiz und Verbraucher 8 Malaysia / Jabatan Perangkaan 8 TNO 8 Deutsches Institut für Wirtschaftsforschung 7 Deutschland / Bundesministerium für Bildung und Forschung 7 European Foundation for the Improvement of Living and Working Conditions 7 Europäische Kommission / Generaldirektion Migration und Inneres 7 Ungarn / Központi Statisztikai Hivatal 7 Verlag Dr. Kovač 7 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 7 Nomos Verlagsgesellschaft 6 Svenska Handelshögskolan <Helsinki> 6 Département Sciences Sociales, Agriculture et Alimentation, Espace et Environnement (SAE2), Institut National de la Recherche Agronomique (INRA) 5 Edward Elgar Publishing 5 Europäische Gemeinschaften / Kommission 5 Fraunhofer-Institut für System- und Innovationsforschung 5 IGI Global 5 Industrie- und Handelskammer <Köln> 5 Institut für Technik der Betriebsführung 5 Siauliai University 5 Springer-Verlag GmbH 5 Universität <Kaiserslautern> / Lehrstuhl für Produktionswirtschaft 5 Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie 4 Duncker & Humblot 4 European GNSS Supervisory Authority 4 European Society for Opinion and Marketing Research 4 Springer Gabler <Firma> 4 Technische Universität Ilmenau 4 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 4 Zentrum für Europäische Wirtschaftsforschung 4
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Published in...
All
SpringerLink / Bücher 130 The journal of services marketing 68 Journal of service management 66 Journal of business research : JBR 64 Schriften zum Produktionsmanagement 57 The service industries journal 56 Journal of service research : JSR 41 Journal of Services Marketing 34 International journal of production economics 31 Springer eBook Collection 30 Journal of retailing and consumer services 29 International Journal of Operations & Production Management 28 Journal of service research 28 Research 28 Springer eBook Collection / Business and Economics 28 The journal of business & industrial marketing 28 Gabler Edition Wissenschaft 23 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 23 International journal of hospitality management 22 Industrial marketing management : the international journal for industrial and high-tech firms 21 International journal of services and operations management 20 Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing 19 International journal of quality and service sciences 19 International journal of services technology and management 19 Forum Dienstleistungsmanagement 18 Working paper / National Bureau of Economic Research, Inc. 18 Schriftenreihe innovatives Dienstleistungsmanagement 17 Service business 17 The science of service systems 17 European journal of marketing : EJM 16 Handbook of service science ; [Vol. 1] 16 Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS 16 NBER working paper series 16 Services marketing quarterly 16 Revue d'économie industrielle 15 The handbook of innovation and services : a multi-disciplinary perspective 15 Industrial Robot: An International Journal 14 International journal of production research 14 Lehrbuch 14 NBER Working Paper 14
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Source
All
ECONIS (ZBW) 5,199 USB Cologne (EcoSocSci) 673 Other ZBW resources 263 RePEc 220 ArchiDok 77 BASE 38 EconStor 33 USB Cologne (business full texts) 10
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Showing 1 - 50 of 6,513
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Understanding the cost of living crisis in Scotland
Schottland / Government - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015197915
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Realization and unrealization of servitization through everyday micro-level activities : the interplay between servitization practices, practitioners, and praxis
Löfberg, Nina; Åkesson, Maria; Skålén, Per - In: Industrial marketing management : the international … 124 (2025), pp. 195-211
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Beyond "Eat-Pray-Love" : designing transformative CX for self-discovery in extended service encounters
Zimbatu, Alexandra; Russell-Bennett, Rebekah - In: Journal of business research : JBR 186 (2025), pp. 1-13
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FuE-intensive Industrien und wissensintensive Dienstleistungen im internationalen Vergleich
Schiersch, Alexander; Danne, Christian; Paul, Ioana - 2025 - Stand Februar 2025
Die Studie untersucht die technologische Leistungsfähigkeit Deutschlands im internationalen Vergleich anhand von Daten zur sektoralen Wertschöpfung sowie mittels Daten zum Handel mit Industriegütern. Sie zeigt, dass die deutsche Wirtschaft weiterhin stark auf die Produktion hochwertiger...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015272005
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Human-AI resource relations in value cocreation in service ecosystems
Kaartemo, Valtteri; Helkkula, Anu - In: Journal of service management 36 (2025) 2, pp. 291-306
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Exploring volunteers' role in healthcare service ecosystems : value co-creation, self-adjustment and re-humanisation
Di Pietro, Laura; Ungaro, Veronica; Renzi, Maria Francesca - In: Journal of service management 36 (2025) 2, pp. 184-216
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401087
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Enhancing German innovation through international trade in services
Krieger, Bastian - 2024
The access to foreign knowledge via service imports fosters the success of innovations in Germany. The probability of firms in- troducing new or significantly improved products, services, or processes is more than twice as high for those that import knowl- edge services than for non-importers...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015063048
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Innovative Marketing Services in Business Practice
Bachnik, Katarzyna; Nowacki, Robert - In: Contemporary economics 18 (2024) 3, pp. 265-278
Businesses embrace a tremendous shift towards service-dominant logic in order to achieve and sustain advantage. To expand its influence, marketing needs to take on a service lens as well. The customer-centric approach tries to position value generation with processes that al-low customers to...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015189597
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A service-dominant logic of co-creation in higher education : emerging topics and conceptualizations
Cruz, Maria de Fátima Pires da; Alves, Helena; … - In: Journal of marketing for higher education 34 (2024) 2, pp. 920-945
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Consumer vulnerability dynamics and marketing : conceptual foundations and future research opportunities
Mende, Martin; Bradford, Tonya Williams; Roggeveen, Anne L. - In: Journal of the Academy of Marketing Science 52 (2024) 5, pp. 1301-1322
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015192723
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Deploying artificial intelligence in services to AID vulnerable consumers
Hermann, Erik; Williams, Gizem Yalcin; Puntoni, Stefano - In: Journal of the Academy of Marketing Science 52 (2024) 5, pp. 1431-1451
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015192743
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Co-creating customer experiences in service ecosystems : a study in a tourist destination
Monferrer Tirado, Diego; Moliner Tena, Miguel Angel; … - In: The journal of services marketing 38 (2024) 10, pp. 1-16
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The gloomy side of value co-creation for service employees
Terblanche, Nic S.; Babin, Barry J. - In: The journal of services marketing 38 (2024) 10, pp. 44-65
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Regional amenities, services offshoring, and skilled employment in the Republic of Korea
Pyun, Ju Hyun - 2024
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The impact of local government services on house prices
Bogetoft Pedersen, Peter; Læbo Matthiesen, Lasse; … - 2024
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Service delivery and efficiency in Danish local governments a comprehensive approach
Bogetoft Pedersen, Peter; Wittrup, Jesper - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015156751
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Warum Dienstleistungen keine immateriellen Güter sind : kritische Anmerkungen zu einer zweifelhaften Wesensbestimmung
Richter, Magnus - 2024
In der Betriebswirtschaftslehre werden Dienstleistungen gemeinhin als immaterielle Güter definiert. Der Beitrag verdeutlicht, dass es sich hierbei um ein grundlegendes, ontologisches Missverständnis handelt, bei dem Prozesse mittels Objektmerkmalen beschrieben werden. Der Trugschluss, bei...
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Shaping circular service ecosystems
Fehrer, Julia; Kemper, Joya A.; Baker, Jonathan J. - In: Journal of service research 27 (2024) 1, pp. 49-68
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Adaptive scheduling in service systems : a dynamic programming approach
Mahes, Roshan; Mandjes, Michel; Boon, Marko; Taylor, … - In: European journal of operational research : EJOR 312 (2024) 2, pp. 605-626
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Security-as-service in the management of European border data infrastructures
Murphy, Eileen - 2024
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How trust in human-like AI-based service on social media will influence customer engagement : exploratory research to develop the scale of trust in human-like AI-based service
Jingchuan, Jin; Wu, Shali - In: Asia marketing journal 26 (2024) 2, pp. 129-144
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015398979
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Investigating the existence of ethnic bias in professional services
Walsh, Gianfranco - In: Journal of business research : JBR 182 (2024), pp. 1-14
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Characterizing digital service innovation : phases, actors, functions and interactions in the context of a digital service platform
Narvaiza, Lorea; Campos, Jose Antonio; Martín Peña, … - In: Journal of service management 35 (2024) 2, pp. 253-279
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015077982
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Understanding service ecosystem dynamics : a typology
As'ad, Nabila; Patrício, Lia; Koskela-Huotari, Kaisa; … - In: Journal of service management 35 (2024) 6, pp. 159-184
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015208866
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Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401007
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Development of decision-making technology for the provision of services in project implementation
Mulesa, Oksana; Yakob, Evgen; Valko, Petro; … - In: Technology audit and production reserves 2 (2024) 2/76, pp. 13-17
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014548246
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Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014551504
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Service-dominant logic perspective on technology-based business incubator
Yuliana, Eka; Putro, Utomo Sarjono; Hermawan, Pri; … - In: Cogent business & management 11 (2024) 1, pp. 1-25
This research article examines the implementation of service-dominant logic in technology-based business incubators, specifically focusing on Bandung Techno Park in Indonesia. The research examines the connection between service providers and clients, the function of technology-based business...
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The economic implications of services in the metaverse
Cantú, Carlos; Franco, Cecilia; Frost, Jon - 2024
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Service offshoring and its impacts on wages : an occupation-oriented analysis of Germany
Frenkel, Michael; Ngo Ngoc Tuyet - In: The world economy : the leading journal on … 47 (2024) 4, pp. 1615-1641
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Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots
Steins, Mark; Becker, Marc; Odekerken-Schröder, Gaby; … - In: Journal of business research : JBR 180 (2024), pp. 1-13
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The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology
Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1105-1129
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Smart cash point in a B2B market to enable service innovation : towards transparency and shared intentions- a case study
Megaro, Antonietta - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1162-1173
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015081122
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Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel; Hamdan, Qusay; Fisk, Raymond P. - In: The service industries journal 44 (2024) 9/10, pp. 766-788
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015050120
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Replication study of Cook et al. (2023) : the evolution of access to public accomodations in the United States
Zahra, Tahreen; Beland, Louis-Philippe - 2024
This is a replication study of Cook et al.(2023), a paper that investigates the determinants of access to nondiscriminatory public accommodations for African-Americans before the 1964 Civil Rights Act. They utilize the Negro Motorist Green Books and World War II casualty data to examine the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015053027
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Enhancing German innovation through international trade in services
Krieger, Bastian - 2024
The access to foreign knowledge via service imports fosters the success of innovations in Germany. The probability of firms in- troducing new or significantly improved products, services, or processes is more than twice as high for those that import knowl- edge services than for non-importers...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015054053
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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14
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Satisfaction with mobile food delivery app (MFDA) usage and the moderating role of perceived COVID 19 risk
Humbani, M.; Higueras-Castillo, E.; … - In: International journal of hospitality management 121 (2024), pp. 1-11
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015071327
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Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Tourism management : research, policies, practice 105 (2024), pp. 1-14
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Does shared service delivery affect cost? : a study of the cost-capacity relation in Norwegian local child protection services
Blåka, Sara; Jacobsen, Dag Ingvar - In: Journal of economic policy reform 27 (2024) 2, pp. 209-224
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014564334
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Barriers to resolving institutional complexity in access-based service innovation
Cherrier, Hélène - In: Journal of retailing and consumer services 81 (2024), pp. 1-12
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015123152
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Service productivity : a systematic review of a dispersed research area
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Management review quarterly 74 (2024) 3, pp. 1249-1281
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015125055
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What mode of supply will matter the most for the future of services trade?
Cernat, Lucian - 2024
This Policy Brief looks at the latest trends in services trade and tries to show their importance, in its various manifestations, for virtually all countries in the world. The paper starts with a short history of trade in services across centuries. Fast forward to today's realities, the paper...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015062855
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Antecedents of consumers' brand switching behavior in mobile service provider
Patel, Naresh K. - In: South Asian journal of marketing 5 (2024) 1, pp. 15-31
Purpose - Switching behavior is predominantly seen in the consumer buying behavior of the mobile industry. This research aims to identify the factors influencing consumers to switch from their present mobile service provider. The consumer of the mobile industry operates in a dynamic and...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015049661
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Relationship Between Airline Service Performance and Customer Complaints for Legacy Network Carriers and Low-Cost Carriers in the USA
Baker, David McArthur; Unni, Ramaprasad; Galib, Mohammad - 2024
Complaints to third-party entities like government agencies reflect a high level of customer dissatisfaction. Such complaints in the airline industry typically reflect a failure to redress first-stage complaints and often attract negative publicity. This paper examined the relationship between...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015336794
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Banci ekonomi
Malaysia / Jabatan Perangkaan - Putrajaya, Malaysia : Jabatan Perangkaan Malaysia - 2023-
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015332774
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Deploying artificial intelligence in services to AID vulnerable consumers
Hermann, Erik; Williams, Gizem Yalcin; Puntoni, Stefano - In: Journal of the Academy of Marketing Science 52 (2023) 5, pp. 1431-1451
Despite offering substantial opportunities to tailor services to consumers' wants and needs, artificial intelligence (AI) technologies often come with ethical and operational challenges. One salient instance of such challenges emerges when vulnerable consumers, consumers who temporarily or...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015199527
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Palvelutuonti ja palvelujen siirrot ulkomaille
Jyrki, Ali-Yrkkö; Natalia, Kuosmanen - 2023
According to our results the imports of services to Finland have increased. The share of services in total imports in Finland is relatively large compared to many other EU countries. Companies often use imported services as their intermediates, with services accounting for nearly half of the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014329430
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SMEs, success, and capital startups: Evidence from the service sector in South Africa
Kanayo, Ogujiuba; Olamide, Ebenezer Gbenga; Boshoff, Estelle - In: Administrative Sciences 13 (2023) 5, pp. 1-18
Financing has been identified as a major stumbling block to the effective launch and long-term success of SMEs, particularly in emerging economies. However, little is known about the impact of capital startups on SMEs' performance in South Africa. Thus, the aim of this article is to compare...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014333271
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The importance of small hotels in tourism industry development
Milenkovska Klimoska, Angela; Trajkov, Viktorija - In: UTMS Journal of Economics 14 (2023) 1, pp. 108-121
The tourism industry is experiencing its greatest expansion since the time of Thomas Cook until today. Namely, the last 20 years have been a sign of dominant growth and development of tourism, in addition to the fact that at the same time, the world economy is under attack from economic crises....
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014465810
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