This research explores the relationship between liquor brand representatives and bartenders, its effects on the bartenders’ profession and subsequent theoretical implications from a Persuasion Knowledge Model perspective. Seven senior craft cocktail bartenders who act as both ‘agent’ and...

Conventional wisdom suggests that when business regulation is excessive, deregulation should enhance efficiency. The liberalization of services markets in Croatia demonstrates that this is not necessarily the case, particularly when features of the reform process allow undue influence by those...

Conventional wisdom suggests that when business regulation is excessive, deregulation should enhance efficiency. The liberalization of services markets in Croatia demonstrates that this is not necessarily the case, particularly when features of the reform process allow undue influence by those...

This paper provides an analysis of national laws relevant to whistle-blowers in the public sector across 67 ILO Member States. It studies each national law through a selection of indicators derived from reference frameworks and guidance by inter-governmental organizations (e.g. UNODC, OECD) and...

The special topic analyses the results of the questions on investment included in the October-November surveys for the manufacturing and services sectors, enquiring about business investment in 2024, as well as plans for 2025. On aggregate in the EU, managers' assessment of the change in...

In recent years, the management research has increasingly discussed service transition. However, studies have not used sufficiently granular empirical data for valid quantitative evaluation of service-intensive strategies by, for example, examining the possible effects of resource slack on firm...

The modern literature examines the debate concerning the influence of modern marketing services in schools. In this context, the need arises to evaluate how educational marketing finds resonance in secondary schools and how this is beneficial to the school community. This study examined the...

On October 4, 2021, all services provided by Meta Platforms, Inc. (then Facebook, Inc.) became unavailable unexpectedly for all its worldwide users for a period of about six hours. We use detailed high‐frequency tracking data from smartphones, tablets and desktop computers of thousands of Meta...

This paper uses the Brexit referendum in 2016 as a quasi-natural experiment to estimate the effect of an exogenous negative shock to globalization on executive compensation for German companies listed in the DAX and MDAX stock indices. We show that it matters whether they work for firms...

Asymmetric information can distort market outcomes. I study how the online disclosure of information affects consumers' behavior and firms' incentives to upgrade product quality in markets where information is traditionally limited. I first build a model of consumer search with firms' endogenous...

In this study, we examined the role that knowledge sharing plays in mediating the relationship between the employee trust in leadership and employee innovation in the service sector in the United Arab Emirates (UAE). We included 346 people employed in the service industry. According to the...

This study investigates asymmetries in the capital structure speed of adjustment in the case of a capital-intensive industry. Employing a sample of globally listed maritime, manufacturing and services firms between 1995 and 2020, we estimate a regime-switching partial adjustment model, to test...

Businesses embrace a tremendous shift towards service-dominant logic in order to achieve and sustain advantage. To expand its influence, marketing needs to take on a service lens as well. The customer-centric approach tries to position value generation with processes that al-low customers to...

The emergence of global value chains (GVCs) in recent years has underlined the increasing reliance of manufacturing industries on services. Manufacturing firms have intensively used service inputs, performed in-house services activities, and sold services embedded in, or bundled with goods....

The PDP 2023-2028 recognizes innovation as one of the drivers of growth in the services sector, creating a strategic framework to reinvigorate the sector and strengthen creativity and innovation. To help formulate the appropriate strategies and policies, this paper examines the evidence on...

In Mexico, approximately 55% of the working population is employed informally, contributing 24.4% to the Gross Domestic Product (GDP) in 2022. This study analyzed the impact of wages, taxes, government spending, and unemployment on the informal economy of Mexico from 1980 to 2022, as well as its...

China's aging population has gained significant attention. Population aging implies that the demand for elderly care services will be on the rise. However, China's aging exhibits a notable characteristic of getting old prior to achieving affluence, which directly constrains the enhancement of...

Copernicus is the European Union's Earth observation programme, which offers information services that draw from satellite Earth Observation and in situ data. It is managed by the European Commission and implemented by Entrusted Entities. Frontex is the Copernicus Entrusted Entity responsible...

Copernicus is the European Union's Earth observation programme, which offers information services that draw from satellite Earth Observation and in situ data. It is managed by the European Commission and implemented by Entrusted Entities. Frontex is the Copernicus Entrusted Entity responsible...

The discourse surrounding the EU's supposed over-reliance on digital services imports from non-EU countries, particularly the US, has been a recurrent topic among some political circles. However, this viewpoint tends to oversimplify and misrepresent the nuanced and complex reality of the EU's...

In der Betriebswirtschaftslehre werden Dienstleistungen gemeinhin als immaterielle Güter definiert. Der Beitrag verdeutlicht, dass es sich hierbei um ein grundlegendes, ontologisches Missverständnis handelt, bei dem Prozesse mittels Objektmerkmalen beschrieben werden. Der Trugschluss, bei...

China has gradually established pilot free trade zones and implemented certain specific policies for its enterprises to deepen the economic system reform and expand the degree of market opening to the outside world. The establishment of a Free Trade Area exerts spillover effects and positive...