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Year of publication
Subject
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Service innovation 1,379 Dienstleistungsinnovation 1,167 Innovation 750 Innovationsmanagement 484 Innovation management 474 Dienstleistungssektor 434 Service industry 425 Dienstleistung 340 Services 308 service innovation 240 Service quality 175 Customer integration 173 Dienstleistungsqualität 173 Kundenintegration 173 Dienstleistungsmanagement 138 Service management 138 Produktentwicklung 128 Relationship marketing 127 Beziehungsmarketing 125 New product development 123 Unternehmensdienstleistung 106 Business services 105 Consumer behaviour 101 Konsumentenverhalten 98 Bundling strategy 96 Leistungsbündel 96 Business model 95 Geschäftsmodell 95 Deutschland 94 Germany 93 Service-dominant logic 93 Value creation 92 Betriebliche Wertschöpfung 91 Service-Dominant Logic 89 Digitalisierung 78 Digitization 74 Product design 69 Produktgestaltung 69 Customer satisfaction 62 Knowledge management 62
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Online availability
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Undetermined 738 Free 262 CC license 27
Type of publication
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Article 1,181 Book / Working Paper 346 Journal 1 Other 1
Type of publication (narrower categories)
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Article in journal 788 Aufsatz in Zeitschrift 788 Aufsatz im Buch 229 Book section 229 Hochschulschrift 67 research-article 65 Collection of articles of several authors 56 Sammelwerk 56 Case study 41 Fallstudie 41 Graue Literatur 37 Non-commercial literature 37 Thesis 36 Aufsatzsammlung 29 Working Paper 25 Arbeitspapier 20 Article 19 Konferenzschrift 12 Forschungsbericht 10 case-report 7 Lehrbuch 6 Conference paper 5 Konferenzbeitrag 5 conceptual-paper 5 Collection of articles written by one author 4 Conference proceedings 4 Sammlung 4 Handbook 3 Handbuch 3 Textbook 3 review 3 review-article 3 Amtliche Publikation 1 Congress Report 1 Einführung 1 Ratgeber 1 Research Report 1 Systematic review 1 viewpoint 1 Übersichtsarbeit 1
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Language
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English 1,295 German 166 Undetermined 69 French 2 Czech 1 Romanian 1 Spanish 1
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Author
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Edvardsson, Bo 19 Witell, Lars 19 Gallouj, Faïz 18 Kowalkowski, Christian 17 Gustafsson, Anders 14 Djellal, Faridah 13 Kohtamäki, Marko 12 Leimeister, Jan Marco 11 Fuglsang, Lars 10 Toivonen, Marja 10 Kindström, Daniel 9 Kristensson, Per 9 Mention, Anne-Laure 9 Parida, Vinit 9 Scupola, Ada 9 Maglio, Paul P. 8 Möslein, Kathrin 8 Patrício, Lia 8 Rubalcaba-Bermejo, Luis 8 Spohrer, James C. 8 Tronvoll, Bård 8 Aas, Tor Helge 7 Beverungen, Daniel 7 Bruhn, Manfred 7 Candi, Marina 7 Colurcio, Maria 7 Hadwich, Karsten 7 Khaksar, Seyed Mohammad Sadegh 7 Lervik-Olsen, Line 7 Sangiorgi, Daniela 7 Shahmehr, Fatemeh S. 7 Thomas, Oliver 7 Wang, Qiang 7 Zhao, Xiande 7 Banerji, Rukmini 6 Berry, James 6 Bhat, Dada Ab Rouf 6 Duflo, Esther 6 Freitag, Mike 6 Gottfridsson, Patrik 6
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Institution
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Springer Fachmedien Wiesbaden 19 Edward Elgar Publishing 4 IGI Global 4 Christian-Albrechts-Universität zu Kiel 3 European Commission / Directorate-General for the Information Society and Media 3 Springer International Publishing 3 Zentrum für Europäische Wirtschaftsforschung (ZEW) 3 Erasmus Research Institute of Management 2 HAL 2 Institut für Angewandte Innovationsforschung e.V. an der Ruhr-Universität Bochum 2 Ruhr-Universität Bochum / Lehrstuhl für Industrial Sales Engineering 2 Springer-Verlag GmbH 2 Universität Bremen 2 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 2 Baden-Württemberg / Ministerium für Wirtschaft, Arbeit und Wohnungsbau 1 Bank für Internationalen Zahlungsausgleich / Committee on Payments and Market Infrastructures 1 Books on Demand GmbH <Norderstedt> 1 Center for Leading Innovation & Cooperation 1 DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies 1 De Gruyter Oldenbourg 1 Deutschland / Bundesministerium für Bildung und Forschung 1 Dienstleistungstagung <8, 2010, Berlin> 1 Dortmunder Energie- und Wasserversorgung GmbH 1 ESRC Centre for Business Research 1 Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven 1 European Commission / Directorate-General for Enterprise and Industry 1 Europäische Kommission / Gemeinsame Forschungsstelle 1 Europäische Kommission / Generaldirektion Unternehmen und Industrie 1 Fachtagung Modellierung <2010, Klagenfurt> 1 Fachtagung Modellierung <2016, Karlsruhe> 1 Faculteit der Economische Wetenschappen en Bedrijfskunde, Vrije Universiteit 1 Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention 1 Frankfurter Allgemeine Buch 1 Fraunhofer-Institut für Systemtechnik und Innovationsforschung 1 Friedrich-Alexander-Universität Erlangen-Nürnberg 1 ICServ <5., 2017, Wien> 1 IESS <5., 2014, Genf> 1 Institut Wirtschaftswissenschaften, Brandenburgische Technische Universität Cottbus 1 Institut für Technologie- und Innovationsmanagement, Technische Universität Hamburg-Harburg 1 Instituto Universitario de Análisis Económico y Social (IAES), Universidad de Alcalá de Henares 1
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Published in...
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Journal of business research : JBR 43 The service industries journal 37 Journal of service management 36 SpringerLink / Bücher 34 The journal of services marketing 26 Journal of Service Management 22 Industrial marketing management : the international journal for industrial and high-tech firms 20 The journal of business & industrial marketing 19 International journal of services technology and management 18 Designing for service : key issues and new directions 16 An introduction to industrial service design 14 International journal of production economics 14 Journal of service research : JSR 14 Research 14 Service business 14 International journal of innovation management 13 Service innovation : novel ways of creating value in actor systems 13 International journal of hospitality management 12 Research methods in service innovation 12 European review of service economics and management 11 Innovating for trust 11 Innovating in practice : perspectives and experiences 11 Journal of Services Marketing 11 Service business model innovation in the healthcare and hospital management : models, strategies, tools 11 Springer eBook Collection 11 Journal of Business & Industrial Marketing 9 Journal of open innovation : technology, market, and complexity 9 Journal of service research 9 Technovation : the international journal of technological innovation, entrepreneurship and technology management 9 Public management review 8 Research technology management : RTM 8 Technological forecasting & social change : an international journal 8 The journal of product innovation management : an international publication of the Product Development & Management Association 8 International journal of contemporary hospitality management 7 International journal of quality and service sciences 7 Journal of Business Research 7 Service Engineering internationaler Dienstleistungen : [services made in Germany] 7 International Journal of Innovation Management (ijim) 6 International journal of business innovation and research : IJBIR 6 International journal of services, economics and management 6
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Source
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ECONIS (ZBW) 1,333 Other ZBW resources 88 RePEc 76 EconStor 25 BASE 7
Showing 1 - 50 of 1,529
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Effect of knowledge search depth, user co-creation and moderating factors on the outcomes of service innovations by European public sector organizations
Burgers, Henri; Arundel, Anthony; Casali, G. L. - In: Public management review 26 (2024) 3, pp. 746-769
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014549166
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Analysing the introduction of data-driven service innovation processes : stages of implementation, success factors, and prerequisites
Jesenko, Berndt; Thalmann, Stefan - In: Journal of service management research : SMR 7 (2023) 1, pp. 39-51
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015168435
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Standardization as a catalyst for extending resources and capabilities in service systems engineering : findings from the omlox case
Marx, Emanuel; Daudrich, Roman; Pauli, Tobias; Matzner, … - In: Journal of service management research : SMR 7 (2023) 4, pp. 213-231
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015168635
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Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per; Gummerus, Johanna - In: Journal of service research 26 (2023) 1, pp. 83-102
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014246196
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The uneven role of users in service innovation performance
Rubalcaba-Bermejo, Luis; Deschryvere, Matthias - In: Economics of innovation and new technology 32 (2023) 7, pp. 953-976
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014333866
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Maximising sustainable performance : integrating servitisation innovation into green sustainable supply chain management under the influence of governance and Industry 4.0
Alkaraan, Fadi; Elmarzouky, Mahmoud; Jabbour, Ana … - In: Journal of business research : JBR 186 (2025), pp. 1-15
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015157895
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Agencement of onlife and phygital : smart tech-enabled value co-creation practices
Mele, Cristina; Russo Spena, Tiziana - In: Journal of service management 36 (2025) 2, pp. 217-240
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401089
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How digital orientation impacts service innovation in hotels : the role of digital capabilities and government support
Zhou, Dan; Kohtamäki, Marko; Peng, Xuerong; Kong, Xiaolei - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015373151
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Evidence use as sociomaterial practice? : a qualitative study of decision-making on introducing service innovations in health care
Turner, Simon; D'Lima, Danielle; Sheringham, Jessica; … - In: Public management review 24 (2022) 7, pp. 1075-1099
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013355275
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Using information-seeking argument mining to improve service
Skiera, Bernd; Yan, Shunyao; Daxenberger, Johannes; … - In: Journal of service research 25 (2022) 4, pp. 537-548
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013395994
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Hackathons for driving service innovation strategies : the evolution of a digital platform-based ecosystem
Kamariotou, Maria; Kitsios, Fotis - In: Journal of open innovation : technology, market, and … 8 (2022) 3, pp. 1-16
Despite the fact that hackathons and digital innovation contests have emerged as substantial intermediaries in open innovation and entrepreneurship, knowledge about how hackathons and digital innovation contests impact innovation in cities is restricted. There is also a scarcity of models that...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013272803
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The mediating role of co-production in the relationship between information technologies and service innovation
Koç, Erdinç; İşgüzar, Seda - In: Enlightening tourism : ET ; a pathmaking journal 12 (2022) 2, pp. 401-435
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013464980
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Coopetitive service innovation : the role of geographical proximity, innovation focus and customer cooperation
Virtanen, Henrik; Björk, Peter - In: The journal of business & industrial marketing 39 (2024) 13, pp. 233-248
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015205326
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Customer empowerment and engagement on sharing platform in the retailing sector : testing the mediating efects of service innovation and platform trust
Huynh Thi Thuy Giang; Dung Tien Luu; Huynh Thuy Tien; … - In: Journal of innovation and entrepreneurship : JIE 13 (2024), pp. 1-21
This article aims to investigate the efect of customer empowerment on their engagement on sharing platform in the retailing sector via the mediating role of service innovation and customer trust. This study utilized a quantitative design emphasizing mature theory research. The research sample...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015207035
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Strategising for the circular economy through servitisation
Johnstone, Leanne - In: The journal of services marketing 38 (2024) 10, pp. 17-31
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015207223
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Together forever? : how customer co-creation affects the adoption of digital service innovations over time
Heidenreich, Sven; Jordanow, Slawka; Krämer, Tobias; … - In: The journal of product innovation management : an … 41 (2024) 5, pp. 1062-1090
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015158105
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Digital service innovation (DSI) : a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods
Rabetino, Rodrigo; Kohtamäki, Marko; Huikkola, Tuomas - In: Journal of service management 35 (2024) 2, pp. 176-201
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015077972
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Characterizing digital service innovation : phases, actors, functions and interactions in the context of a digital service platform
Narvaiza, Lorea; Campos, Jose Antonio; Martín Peña, … - In: Journal of service management 35 (2024) 2, pp. 253-279
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015077982
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Digital service innovation in B2B markets
Kowalkowski, Christian; Wirtz, Jochen; Ehret, Michael - In: Journal of service management 35 (2024) 2, pp. 280-305
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015077990
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Commentary: customer-perceived innovation : considerations for financial performance and methodological approaches
Gustafsson, Anders; Ghanbarpour, Tohid - In: Journal of service research 27 (2024) 4, pp. 490-493
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015375704
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Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401007
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A collaborative approach to manage continuous service innovation
Schiefer, Tom; Mahr, Dominik; Fenema, Paul C. van; … - In: Technovation : an international journal of technical … 134 (2024), pp. 1-15
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014552140
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Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn; Pavlopoulou, Ismini; McCabe, Louise; … - In: Journal of business research : JBR 179 (2024), pp. 1-14
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014555901
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The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology
Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1105-1129
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015081111
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Smart cash point in a B2B market to enable service innovation : towards transparency and shared intentions- a case study
Megaro, Antonietta - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1162-1173
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015081122
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The SmartSI Compass : a method for generating smart service innovation ideas
Kuch, Felicitas; Lindenthal, Anna-Katharina; … - In: Information & management : the international journal of … 61 (2024) 5, pp. 1-20
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015081287
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Business model innovation through the adoption of service logic : evolving to servification
Grönroos, Christian - In: Journal of service theory and practice 34 (2024) 3, pp. 347-360
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015055413
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Digital transformation in corporate banking : toward a blended service model
Lóska, Gergely; Uotila, Juha - In: California management review 66 (2024) 3, pp. 93-115
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014583890
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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015070775
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Service innovation challenges in UAE government entities : identification and examination of the impact of organizational size and excellence model implementation
Abuzanjal, Abeer; Bashir, Hamdi - In: Journal of open innovation : technology, market, and … 10 (2024) 3, pp. 1-14
Government entities face unique challenges in public service innovation, often overlooked in research focused on the private and broader public sectors. To address this gap, an empirical study was conducted to identify and rank these challenges and assess the extent to which these challenges are...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015072112
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Roles of organizational flexibility and organizational support on service innovation via organizational learning : a moderated mediation model
Husain, Zafar; Dayan, Betul; Chaudhry, Iffat Sabir - In: Journal of open innovation : technology, market, and … 10 (2024) 3, pp. 1-13
The study aims to determine if organizational flexibility and support generate innovation in IT solutions, providing firms with enhanced competitiveness. It also explores the mediating role of organizational learning in its flexibility and innovation dynamics and the moderating influence of...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015072122
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Coopetitive service innovation: the role of geographical proximity, innovation focus and customer cooperation
Virtanen, Henrik; Björk, Peter - In: Journal of Business & Industrial Marketing 39 (2024) 13, pp. 233-248
Purpose Previous research on the impact of coopetition on innovation performance has provided contradictory results. Thus, this study aims to fill the gap by gathering data to explain the impact of coopetition on service innovation, considering the partners’ geographical proximity, innovation...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015349252
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Strategising for the circular economy through servitisation
Johnstone, Leanne - In: Journal of Services Marketing 38 (2024) 10, pp. 17-31
Purpose From a firm-centric perspective, this study aims to elaborate on the types of servitisation strategies that can support a firm’s circular ambitions by asking: What is the role of servitisation in narrowing, slowing and/or closing resource loops? And, how are resources and capabilities...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015352681
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Effects of internal strategic resources and capabilities on service innovation
Dang, Van Thac; Wang, Jianming; Le Van Huy; Nguyen, Ninh - In: Journal of hospitality marketing & management 33 (2024) 1, pp. 112-144
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014438605
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Effectuation, SME service innovation, and business customers' value perception
Chen, Jiawen; Liu, Linlin - In: The service industries journal 44 (2024) 15/16, pp. 1145-1180
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015194238
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Essential capabilities for successful digital service innovation at the bottom of the pyramid
Sunder M., Vijaya; Modukuri, Siddhartha - In: California management review 66 (2024) 3, pp. 69-92
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014583881
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To display tip suggestion or not? : examining tip suggestion's impact in technology-facilitated preservice tipping encounters
Fan, Alei; Wu, Luorong; Liu, Yiran - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 1, pp. 32-57
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014633439
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The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei - 2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014483982
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Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012583799
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Dimensionality and consequences of service innovation : an empirical study of hospitality industry
Rouf Bhat, Dada Ab; Sharma, Vivek - In: Cogent business & management 8 (2021) 1, pp. 1-17
Based on service dominant logic (SDL) and resource-based view (RBV), this study investigates the impact of service innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on market performance and employee productivity in the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012659526
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Effect of open innovation on firm performance through type of innovation: Evidence from SMES in Malang City, East Java, Indonesia
Yulianto, Edy - In: Cogent Business & Management 10 (2023) 3, pp. 1-23
This study investigates the effect of open innovation on firm performance through different types of innovation, namely, product, service, and process innovation. Set in the context of the small and medium enterprise (SME) sector, the study examines SME capabilities obtained from outbound and...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014527668
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Search for exploratory and exploitative service innovation in manufacturing firms : The role of ties with service intermediaries
Wang, Lin; Han, Chunjia; Zheng, Yuelong; Peng, Xuerong; … - In: Journal of innovation & knowledge : JIK 8 (2023) 1, pp. 1-12
Although the literature highlights the role of ties with service intermediaries in facilitating firms' search for innovation, the relationship between these ties and exploratory versus exploitative service innovation remains unclear. In line with the innovation search perspective, we combine...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014372031
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Unleashing the digital building bricks
Muschkiet, Michel; Wulfert, Tobias; Woroch, Robert; … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014374892
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How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs; Simonse, Lianne - In: The journal of services marketing 37 (2023) 10, pp. 22-34
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014473566
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Linking digital transformation and strategic partnership to partnership performance : the mediating role of service innovation
Nushobah, Ahmad Royan; Sumiati; Ratnawati, Kusuma - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014479908
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Innovation im Gesundheitssystem
Chytrek, Dennis - 2023 - November 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014446566
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Connecting artificial intelligence to value creation in services : mechanism and implications
Kim, Minjun - In: Service business 17 (2023) 4, pp. 851-878
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014504659
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Effect of open innovation on firm performance through type of innovation : evidence from SMES in Malang City, East Java, Indonesia
Yulianto, Edy; Supriono - In: Cogent business & management 10 (2023) 3, pp. 1-23
This study investigates the effect of open innovation on firm performance through different types of innovation, namely, product, service, and process innovation. Set in the context of the small and medium enterprise (SME) sector, the study examines SME capabilities obtained from outbound and...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014506315
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Corporate sustainability and service innovation : moderating role of absorptive capacity
Adu-Yeboah, Stephen S.; Jiang, Yuanchun; Frempong, … - In: South African journal of business management 54 (2023) 1, pp. 1-12
Purpose: The study's goal is to examine the effect of corporate sustainability dimensions on service innovation. It further investigates the moderating role of the absorptive capability of the firm. Design/methodology/approach: Using purposive sampling, data are collected from individuals in...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014535951
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Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study
Megaro, Antonietta; Carrubbo, Luca; Polese, Francesco; … - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1256-1274
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014321619
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