Purpose This research aims to explore and theorize the role of embodied practices – orchestrated by service providers – in the social production of servicescapes. It is claimed that the social character of the servicescape is shaped not only by narratives and materialities but also through...

Diese Arbeit betrachtet zwei anspruchsvolle Probleme aus dem Bereich Computer- und Kommunikationssicherheit und Vertrauen. Beim Datenbank-Serviceprovider-Problem moechte ein Anwender seine Datenbank an einen Datenbank-Serviceprovider (DSP) uebergeben, damit dieser sie betreiben und ihm zur...

Grundlagen zur (kontinuierlichen) Zertifizierung von Cloud-Services -- Gestaltungsempfehlungen für Cloud-Service-Zertifizierungen -- Kriterienkatalog zur Zertifizierung von Cloud-Services -- Messverfahren zur Durchführung von kontinuierlichen Zertifizierungen -- Marktpotenzial einer...

Beginning in 2003, Turkey initiated a series of reforms under the Health Transformation Program (HTP) that over the past decade have led to the achievement of universal health coverage (UHC). The progress of Turkey?s health system has few ? if any ? parallels in scope and speed. Before the...

Indonesia launched Jampersal in 2011, a nationwide program to accelerate the reduction of maternal and newborn deaths. The program was financed by central government revenues and provided free and comprehensive maternal and neonatal care with an emphasis on promoting institutional deliveries....

Beginning in 2003, Turkey initiated a series of reforms under the Health Transformation Program (HTP) that over the past decade have led to the achievement of universal health coverage (UHC). The progress of Turkey?s health system has few, if any, parallels in scope and speed. Before the...

The customer's service value is creating at interaction between service provider and client. The customer service value determinants are influent to the client’s behavior. Studies of passenger transportation customer value usually are limited to the identification of the reaction to the...

In the immediate post conflict period, Afghanistan's health services were in a deplorable and chaotic state. Access and utilization of reproductive health services and skilled care during pregnancy, childbirth, and the first month after delivery are key to saving those women at risk of dying due...

This paper includes two section. The initial one regards the principles governing the contract, that is contract freedom and good faith, ruled by the new Civil Code. The second section refers to the very specifics of contract closure by electronic means related to the moment and place of closure.

Dieses Buch zum Projekt Next Generation Certification (NGCert) betrachtet die Grundlagen vertrauenswürdiger Cloud-Services. Es wird ein Konzept für eine dynamische Zertifizierung zur Förderung von Vertrauen, Rechtsverträglichkeit, Qualität und Nutzen von Cloud-Services am deutschen Markt...

A major challenge facing telecoms business providers in Nigeria today is the continuous growing competition and customers¡¯ expectation of service quality and as such customers are able to choose among multiple service providers based on the level of satisfaction, affordability, and service...

This paper investigates key success factors in logistics outsourcing. A model is used to illustrate outsourcing relationships and then applied to three examples from the logistics sector. The model is presented as a tool which can help managers to minimize the chance of failure by explicitly...

Purpose The purpose of this paper is to conceptualize and describe how service providers’ and service receivers’ teleological actions relate to negative emotions after critical incidents in service encounters have occurred. Design/methodology/approach Three categories of teleological actions...

Einleitung – Zero Outage als Maxime in der IT -- Qualität aus unterschiedlichen Blickwinkeln -- ISO, ITIL & Co. – Basis und Orientierung schaffen -- Qualität im Fokus – zwischen Trend und Tagesgeschäft -- Den Kompass nach Norden ausrichten: die vier Eckpfeiler des Quality Management --...

In principle, all data on the Internet have so far been transmitted on the basis of best-effort, i.e. equally and without change, regardless of content, service, application, origin or destination. Quality of Service (QoS) has not been excluded, but has instead generally been limited to the...

Service Oriented Architecture (SOA) is an architectural style that builds enterprise solutions based on services. In SOA, the lack of trust between different parties affects the adoption of such architecture. Trust is as significant a factor for successful online interactions as it is in real...

This paper models competition between two firms, which provide broadband Internet access in regional markets with different population densities. The firms, an incumbent and an entrant, differ in two ways. First, consumers bear costs when switching to the entrant. Second, the entrant faces a...

Remittances are a substantial source of external financing for developing countries that influence many aspects of their development. Though research has shown that remittances are both expensive and price sensitive, little is known about what explains their price. Newly gathered data across 119...

Currently, the challenge for researchers and managers in the area of knowledge management is to study methods and models that promote and facilitate the acquisition, retention, distribution and utilization of knowledge by individuals and groups of organizations. The main objective of this paper...