EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject_exact:"Service quality"
Narrow search

Narrow search

Year of publication
Subject
All
Service quality 24,131 Dienstleistungsqualität 23,214 Customer satisfaction 7,130 Kundenzufriedenheit 6,939 Consumer behaviour 5,213 Konsumentenverhalten 5,166 Relationship marketing 4,682 Beziehungsmarketing 4,660 Qualitätsmanagement 2,889 Quality management 2,855 Wirtschaftsprüfung 2,833 Financial audit 2,831 Krankenhaus 2,334 Hospital 2,332 Health care 2,068 Gesundheitsversorgung 2,041 Gesundheitswesen 1,700 Health care system 1,685 Product quality 1,663 Produktqualität 1,650 Theorie 1,457 Theory 1,457 USA 1,275 United States 1,263 Dienstleistungssektor 1,239 Service industry 1,236 service quality 1,230 Customer service 1,186 Kundenservice 1,130 Hotel industry 1,059 Hotellerie 1,057 Beschwerdemanagement 1,006 Complaint management 1,006 Deutschland 960 Germany 948 Hochschule 878 Higher education institution 872 Online retailing 865 Online-Handel 865 Patients 812
more ... less ...
Online availability
All
Undetermined 9,539 Free 6,044 CC license 512
Type of publication
All
Article 17,995 Book / Working Paper 6,599 Journal 16 Other 8
Type of publication (narrower categories)
All
Article in journal 15,471 Aufsatz in Zeitschrift 15,471 Graue Literatur 1,710 Non-commercial literature 1,710 Working Paper 1,443 Arbeitspapier 1,425 Aufsatz im Buch 1,137 Book section 1,137 research-article 611 Hochschulschrift 522 Thesis 404 Collection of articles of several authors 238 Sammelwerk 238 Conference paper 170 Konferenzbeitrag 170 Case study 155 Fallstudie 155 Aufsatzsammlung 108 Konferenzschrift 97 Article 88 Conference proceedings 64 Amtsdruckschrift 58 Government document 58 Bibliografie enthalten 57 Bibliography included 57 Collection of articles written by one author 54 Sammlung 54 case-report 40 review-article 34 conceptual-paper 33 viewpoint 22 review 20 Reprint 17 Lehrbuch 16 Forschungsbericht 15 Textbook 15 Systematic review 14 Übersichtsarbeit 14 Guidebook 13 Ratgeber 13
more ... less ...
Language
All
English 22,751 German 1,366 Undetermined 426 French 34 Spanish 20 Italian 10 Russian 10 Swedish 6 Polish 5 Finnish 4 Lithuanian 4 Danish 3 Dutch 3 Indonesian 2 Czech 1 Hungarian 1 Portuguese 1 Romanian 1 Vietnamese 1
more ... less ...
Author
All
Siciliani, Luigi 85 Hanushek, Eric Alan 64 Straume, Odd Rune 57 Propper, Carol 56 Rivkin, Steven G. 53 Han, Heesup 52 Brekke, Kurt R. 51 Bruhn, Manfred 49 Mattila, Anna S. 45 Prybutok, Victor R. 40 Gravelle, Hugh 37 Prentice, Catherine 33 Shahin, Arash 33 Pathak, Parag A. 30 Rockoff, Jonah E. 28 Staiger, Douglas 28 Kane, Thomas J. 27 Knechel, W. Robert 26 Law, Rob 26 McColl-Kennedy, Janet R. 26 Wong, IpKin Anthony 26 Sharma, Piyush 25 Usman, Osly 25 Van Reenen, John 25 Zhang, Min 25 Figlio, David N. 24 Kain, John F. 24 Edvardsson, Bo 23 Sparks, Beverley 23 Benkenstein, Martin 22 Wirtz, Jochen 22 Angrist, Joshua D. 21 Gaynor, Martin 21 Grabowski, David C. 21 Berry, Leonard L. 20 Brasington, David M. 20 Chi, Wuchun 20 Francis, Jere R. 20 Lisic, Ling Lei 20 McMillan, Robert 20
more ... less ...
Institution
All
National Bureau of Economic Research 206 OECD 43 IGI Global 27 International Monetary Fund (IMF) 26 International Monetary Fund 24 World Bank 20 Hochschulrektorenkonferenz 19 Springer Fachmedien Wiesbaden 19 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 19 European Commission / Joint Research Centre 13 World Bank Group 12 European Foundation for the Improvement of Living and Working Conditions 10 Verlag Dr. Kovač 9 Nomos Verlagsgesellschaft 8 Europäische Kommission 6 Taylor and Francis. 6 Economics Research, World Bank Group 5 European Centre for the Development of Vocational Training 5 European Commission / Directorate-General for the Information Society and Media 5 HAL 5 Edward Elgar Publishing 4 European Commission / Directorate-General for Education, Youth, Sport and Culture 4 European Commission / Directorate-General for Health and Food Safety 4 OECD / International Transport Forum 4 Weltbank 4 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 4 Books on Demand GmbH <Norderstedt> 3 Christian-Albrechts-Universität zu Kiel 3 European Organization for Quality Control 3 European Parliament / Directorate-General for Internal Policies of the Union 3 Europäische Kommission / Generaldirektion Bildung und Kultur 3 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 National Institute of Economic and Social Research 3 Organisation for Economic Co-operation and Development 3 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 3 Shaker Verlag 3 USA / General Accounting Office 3 United States / Congress / House / Committee on the Budget / Task Force on Education and Employment 3 Universität Potsdam 3 Universität Ulm 3
more ... less ...
Published in...
All
International journal of hospitality management 474 Journal of retailing and consumer services 336 The service industries journal 317 Journal of business research : JBR 263 The journal of services marketing 256 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 227 International journal of contemporary hospitality management 224 NBER working paper series 205 Auditing : a journal of practice & theory 192 NBER Working Paper 187 Working paper / National Bureau of Economic Research, Inc. 178 Journal of hospitality marketing & management 164 Tourism management : research, policies, practice 152 Journal of air transport management 139 International journal of quality & reliability management 138 Services marketing quarterly 136 The TQM journal : the international review of organizational improvement 135 Journal of Services Marketing 130 International journal of quality and service sciences 128 Journal of travel and tourism marketing 126 International journal of productivity and quality management : IJPQM 122 Service business 117 Journal of service management 115 Health care management review : the journal for health care management research 113 Cogent business & management 110 The accounting review : a publication of the American Accounting Association 105 Discussion paper series / IZA 103 International journal of services and operations management 103 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 99 Journal of service research : JSR 99 Total quality management & business excellence 99 Managerial auditing journal 96 Quality management journal : QMJ 96 Economics of education review 86 Journal of health economics 84 Managing service quality : MSQ ; an international journal 83 International journal of services, economics and management 82 Journal of service research 80 International journal of auditing : IJA 78 Management science : journal of the Institute for Operations Research and the Management Sciences 75
more ... less ...
Source
All
ECONIS (ZBW) 23,217 Other ZBW resources 788 RePEc 431 EconStor 114 BASE 67 ArchiDok 1
Showing 1 - 50 of 24,618
Cover Image
Cybersecurity practices and supply chain performance : the case of Jordanian banks
Al-Khatib, Saleh Fahed; Ibrahim, Yara Yousef; Alnadi, … - In: Administrative Sciences : open access journal 15 (2025) 1, pp. 1-27
This study explores the impact of cybersecurity practices on supply chain performance in the Jordanian banking sector. A survey was used to obtain data from managers and customers. Data from 40 managers' and 250 digital banking customers' surveys were collected, of which 220 were valid to be...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015192955
Saved in:
Cover Image
Asymmetric effect of airline customer opinions for service quality attributes : text mining approach
Eum, Seong-Won; Leem, Byunghak - In: Businesses 5 (2025) 1, pp. 1-17
The purpose of this study is to identify airline asymmetric attributes that affect customer satisfaction based on the three-factor theory and to build an Asymmetric Impact-Sentiment Analysis (AISA) for resource allocation prioritization. We identified food and beverage service as a basic factor;...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015334433
Saved in:
Cover Image
The model for development of service quality according to Shariah principles to increase the competitiveness of hotel in Hatyai District, Songkhla Province, Thailand
Thudam, Parichat - In: Thailand and the world economy 43 (2025) 1, pp. 136-153
Muslim tourists are a large and growing tourism market. Hat Yai District, Songkhla Province, is the center of trade and business in the southern region. However, the number of Shariah-compliant hotels is few, and the services do not respond to the needs of Muslim tourists. This study aimed to...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015373979
Saved in:
Cover Image
The effect of collaborative learning service quality on the innovative work behavior of high-tech engineers
Lee, Sunghee; Kim, Bo-Young - In: Administrative Sciences : open access journal 14 (2024) 12, pp. 1-22
Corporations are increasingly looking beyond inter-company collaborations to multidimensional collaborative activities between departments and organizational members within the company to strengthen innovative market competitiveness. High-tech corporations, specifically, are adopting...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015190203
Saved in:
Cover Image
Exploring the influence of service quality and perceived value on customer satisfaction and loyalty in a social commerce environment
Yum, Kyeongmin - In: Journal of international trade & commerce 20 (2024) 4, pp. 39-58
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015323939
Saved in:
Cover Image
Evaluating loyalty in South Africa's hotel industry : the effect of service quality and brand equity
Ragunanan, Sharmila; Cant, Michael C.; Wiid, Johannes A. - In: Economic review : journal of economics & business 22 (2024) 1, pp. 29-46
The hotel industry in South Africa is fiercely competitive, with a range of accommodation options from international chains to boutique establishments. Establishing and maintaining customer loyalty is essential for hoteliers to ensure repeat business and stand out in a crowded market. This study...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015154807
Saved in:
Cover Image
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014580413
Saved in:
Cover Image
The impact of servqual on consumers' satisfaction, loyalty, and intention to use online food delivery services
Arli, Denni; Van Esch, Patrick; Weaven, Scott - In: Journal of promotion management : innovations in … 30 (2024) 7, pp. 1159-1188
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015183013
Saved in:
Cover Image
Unearthing the mediating role of political affiliation in tax compliance determinants : new evidence from Ghana
Nyantakyi, George; Sarpong, Francis Atta; Asiedu, Faustina - In: Cogent business & management 11 (2024) 1, pp. 1-25
This study investigates the moderating role of political party affiliation in the relationship between tax knowledge, service quality, and tax compliance. The study gathered data from 450 respondents comprising informal sector traders within the Kejetia market through a structured questionnaire...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014530209
Saved in:
Cover Image
Factors influencing consumers' continuance purchase intention of local food via online food delivery services : the moderating role of gender
Teo, Siew Chein; Liew, Tze Wei; Lim, Hong Yik - In: Cogent business & management 11 (2024) 1, pp. 1-18
In a post-pandemic era, digitalization is embedded in all service sectors, including the food industries. Today's restaurant industry faces increased competition and the need to adapt to changing consumer preferences for competitive pricing, convenience, and reliable food delivery. In this...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014530679
Saved in:
Cover Image
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza; Shabankareh, Mohammadjavad; … - In: Journal of international consumer marketing 36 (2024) 1, pp. 62-79
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014515015
Saved in:
Cover Image
Conceptual framework for unlocking customer satisfaction drivers in digital vendor-managed inventory systems
Osarenkhoe, Aihie; Fjellström, Daniella; Gioeli, Tove; … - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-29
There are calls in the extant literature for further exploration into the factors influencing customer satisfaction in industrial vending solutions (IVS), a distinct vendor-managed inventory method. This study delves into these factors, identifying primary drivers of satisfaction, perceptions of...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015071516
Saved in:
Cover Image
Service quality in spectator sports : a review and research agenda
Biscaia, Rui; Ramos, Ricardo F.; Yoshida, Masayuki; … - In: International journal of consumer studies 48 (2024) 6, pp. 1-40
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015107979
Saved in:
Cover Image
The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy
Wang, Cheng-Kun; Masukujjaman, Mohammad; Syed Shah Alam; … - In: International Journal of Financial Studies : open … 11 (2023) 1, pp. 1-19
This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was collected from thirteen non-banking financial...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013550051
Saved in:
Cover Image
Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta; Bracale, Alessandro; Imposimato, Sara; … - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014371941
Saved in:
Cover Image
The mediating role of firm prestige in the relationship between perceived quality and behaviour intention in customer cafeteria experiences
Samsa, Caglar - In: Marketing i menedžment innovacij : m&mi 14 (2023) 2, pp. 87-100
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014373790
Saved in:
Cover Image
The mediating effect of the internal control system on the relationship between the accounting information system and employee performance in Jordan Islamic banks
Jarah, Baker Akram Falah; Nidal Zaqeeba; Al-Jarrah, … - In: Economies : open access journal 11 (2023) 3, pp. 1-18
The goal of the current study is to determine how the internal control system (ICS) in Jordanian Islamic banks affects the link between the accounting information system (AIS) and employee performance (EP). The study's target audience is actual Jordanian Islamic Bank workers, and a sample of 92...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014230907
Saved in:
Cover Image
A common identity intervention to improve service quality for consumers experiencing vulnerabilities
Cabano, Frank G.; Minton, Elizabeth A. - In: Journal of service research 26 (2023) 4, pp. 597-613
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014580337
Saved in:
Cover Image
Effects of parcel delivery service on customer satisfaction in the saudi arabian logistics industry : does the national culture make a difference?
Sobaih, Abu Elnasr E.; AlSaif, Ahmed - In: Logistics 7 (2023) 4, pp. 1-15
Background: The logistics industry is keen to meet customer expectations, which in turn supports trade by enhancing business competitiveness and promoting economic development. Logistics companies realized that fulfillment of customer needs has a significant effect on their business survival,...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014454744
Saved in:
Cover Image
Patient satisfaction mediates the influence of trust, service quality and hospital sharia compliance on patient loyalty in Sharia hospitals in Riau province from an Islamic perspective
Wahyuningsih, Eny; Mariyanti, Tatik; Hatta, Zulhelmy M. - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014480096
Saved in:
Cover Image
The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City
Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014480131
Saved in:
Cover Image
Explaining consumers' channel-switching behavior in the post-COVID-19 pandemic era
Anh Tram Nguyen Tran; Uyen Hoang Dinh Nguyen; Vu Minh Ngo; … - In: Cogent business & management 10 (2023) 1, pp. 1-16
Significant changes have been brought about in consumer behaviour as a result of the COVID-19 pandemic. Digital consumption has attracted a large number of new consumers during the pandemic. However, there are few academic studies on the determinants of these crucial changes in consumer...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014480310
Saved in:
Cover Image
Development of a multi-criteria destruction management model for a better urban transport system quality
Kelilba, Mounira; Chaib, Rachid; Verzea, Ion - In: Technology audit and production reserves 6 (2023) 2/74, pp. 37-43
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014497189
Saved in:
Cover Image
Analysis of customer satisfaction and the customer experience in digital payments : a meta-analysis review
Agarwal, Shilpa; Malik, Pryanka; Gautam, Shalini - In: The international journal of business science & applied … 18 (2023) 1, pp. 1-17
The meta-analysis of studies has become useful in the development of knowledge in the banking sector, producing important theoretical contributions to future research agendas. To generate theoretical contributions to the study of banking digital payment services, this research is a type of desk...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014502795
Saved in:
Cover Image
Antecedents of Muslim tourist loyalty : rhe role of Islamic religiosity and tourist value co-creation
Abror, Abror; Patrisia, Dina; Engriani, Yunita; Wardi, Yunia - In: Cogent business & management 10 (2023) 2, pp. 1-21
This research investigates the antecedents of tourist loyalty in the Muslim-friendly tourism context. It examines the link between Islamic tourism destination attributes, service quality, customer engagement, value co-creation, and loyalty. It also highlights the moderating roles of Islamic...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014503242
Saved in:
Cover Image
Exploring factors affecting employee loyalty through the relationship between service quality and management commitment : a case study analysis in the iron and steel industry Al Ezz Dekheila Steel Company in Egypt
Abd-El-Salam, Eman Mohamed - In: Cogent business & management 10 (2023) 2, pp. 1-31
The purpose of this study is to discover factors affecting employee loyalty through the relationship between service quality and management commitment from the employees' perspective on the iron and steel industry, specifically in Al Ezz Dekheila Steel Company (EZDK) (a Middle East steel...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014504959
Saved in:
Cover Image
Customer switching behavior among Indonesian Muslims : evidence from the merger of Indonesia's State-owned Islamic banks
Mochlasin, Mochlasin; Nornajihah Nadia Hasbullah; … - In: Cogent business & management 10 (2023) 3, pp. 1-19
This research examined the factors that affect customer satisfaction and switching behavior in the post-merger of the state-owned Islamic banks in Indonesia. Data were collected by distributing an online questionnaire to a total of 210 Muslim customers. Furthermore, the collected data were...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014505247
Saved in:
Cover Image
Determinants of customer satisfaction and loyalty Waroeng Steak Restaurant in DKI Jakarta
Mubarok, Endang Saefuddin; Subarjo, Budi; Raihan, Raihan; … - In: Cogent business & management 10 (2023) 3, pp. 1-20
This study aims to determine the effect of facilities, brand image, product quality, promotion, and service quality on customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta. This research design is descriptive and quantitative explanatory, with a multivariate analysis...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014505809
Saved in:
Cover Image
The effect of service quality on revisit intention : the mediating role of destination image
Manyangara, Masimba Elvis; Makanyeza, Charles; Muranda, … - In: Cogent business & management 10 (2023) 3, pp. 1-15
The study investigates the effect of service quality on revisit intention and the mediating role of destination image. Data were gathered from tourists who visited ZimParks tourist destinations (n = 400) using structured questionnaires. The study adopted a cross-sectional survey. Findings show...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014506391
Saved in:
Cover Image
Customer orientation, service quality and customer satisfaction interplay in the banking sector : an emerging market perspective
Gonu, Eric; Agyei, Paul Mensah; Opoku, Richard Kofi; … - In: Cogent business & management 10 (2023) 1, pp. 1-20
Customer satisfaction is at the heart of any successful business entity. The influence of service quality on the role of customer orientation in achieving greater customer satisfaction in the banking industry from the perspective of customers has not received the required attention in the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014458763
Saved in:
Cover Image
Twitter sentiment analysis of the low-cost Airline services after COVID-19 outbreak : the case of AirAsia
Nor Hasliza Saad; San, Chin Wei; Yaacob, Zulnaidi - In: Business systems research : a system view accross … 14 (2023) 2, pp. 1-23
Background: Public opinion about experience and expectation on services that appear on Twitter platforms provides valuable insights into satisfaction and experience. Objectives: This research investigates consumer perception and opinion toward AirAsia's services after the COVID-19 outbreak....
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014527161
Saved in:
Cover Image
How a perceived utilisation of IT-enabled information shapes customer satisfaction in B2B markets
Habjan, Andreja - In: Business systems research : a system view accross … 14 (2023) 2, pp. 81-101
Background: Despite the recognised benefits of IT, we still know very little about how the perceived utilisation of IT-enabled information by suppliers is linked to customer satisfaction in B2B markets. Objectives: To address this gap, this study develops a research model, which is then tested...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014527184
Saved in:
Cover Image
The influence of service quality, product quality, price, and innovation on customer loyalty at satay restaurant with the customer satisfaction as an intervening variable
Mulady, Rifda Zahida; Sumadi - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014325903
Saved in:
Cover Image
Analysis of the customer's loyalty of the online transportation service Gojek
Nastiti, Heni; Gunaedi A, Jenji; Pangestuti, Dewi Cahyani - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014326127
Saved in:
Cover Image
Can blockchain payment services influence customers' loyalty intention in the hospitality industry? : a mediation assessment
Al Karim, Rashed; Rabiul, Md Karim; Ishrat, Mahima; … - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-17
This study analyzes the impact of blockchain mobile payment services on customer loyalty intention through the mediating role of service quality, privacy and security, and customer satisfaction in the Bangladeshi hospitality industry. Data were collected through a survey using a structured...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014246377
Saved in:
Cover Image
Analyzing effectiveness of service quality in Tirupattur post office toward postal life insurance (PLI) and rural postal life insurance (RPLI)
Rasadurai, Dakshayini; Raguraman, M. - In: International journal of financial engineering 10 (2023) 1, pp. 1-11
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014251220
Saved in:
Cover Image
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014281693
Saved in:
Cover Image
Analysing customer loyalty, customer satisfaction and service quality at dlf mall of india
Sao, Ameet; Kumar, Amit; Bapat, Gautam; Khan, Mohd Suhail; … - In: Marketing i menedžment innovacij : m&mi 14 (2023) 1, pp. 146-157
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014282096
Saved in:
Cover Image
Service quality and its effects on consumer outcomes : a meta-analytic review in spectator sport
Biscaia, Rui; Yoshida, Masayuki; Kim, Yu Kyoum - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 897-921
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014283560
Saved in:
Cover Image
Leader behavior, job performance, and service quality : ethical perspective from banking sector
Onan, Gaye; Özmen, Ömür N.; Firuzan, Esin - In: Istanbul business research 52 (2023) 1, pp. 161-183
This study aimed to examine the relationships between ethical leadership behavior, ethical work climate, employee job performance, and customer service quality. The impact of ethical leadership on three types of ethical climates-egoist, benevolent, and principled-, employee job performance, and...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014330430
Saved in:
Cover Image
The role of awareness in appraising the success of e-government systems
Hidayat-Ur-Rehman, Imdadullah; Turi, Jamshid Ali; … - In: Cogent business & management 10 (2023) 1, pp. 1-18
Worldwide governments are launching e-government (E-Gov) systems to ensure the superior delivery of services to their citizens. Ensuring the success of government-to-citizen (G2C), E-Gov systems is still challenging for various developing countries. To overcome this challenge, investigating the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014469156
Saved in:
Cover Image
The effect of brand experience and service quality on customer loyalty mediated by customer satisfaction
Nadhifa, Shafira; Sunaryo; Surachman - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014420177
Saved in:
Cover Image
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise; Mostert, Pierre; Svensson, … - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 330-353
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014422300
Saved in:
Cover Image
Analysis of perceived determinants in customer service quality : focused on automotive air conditioning service centers
Khonglumtan, Tara; Srisattayakul, Parinya - In: Global business and finance review 28 (2023) 3, pp. 102-116
Purpose: The objective of this paper was to determine the actual needs of customers in 3 groups: passenger cars, buses, and truck refrigerators who bring their vehicles to the Service Center to be air conditioner repaired. Design/methodology/approach: We investigated at how variables including...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014304633
Saved in:
Cover Image
Signaling service quality through queue disclosure
Guo, Pengfei; Haviv, Moshe; Luo, Zhenwei; Wang, Yulan - In: Manufacturing & service operations management : M & SOM 25 (2023) 2, pp. 543-562
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014302135
Saved in:
Cover Image
Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015189113
Saved in:
Cover Image
E-service failure and recovery strategy in times of crisis : effect on peer attitudes, expectation and future intention
Foroudi, Pantea; Tabaghdehi, S. Asieh Hosseini; Cillo, … - In: Review of managerial science : RMS 19 (2025) 2, pp. 537-571
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015194561
Saved in:
Cover Image
The rise of person-centered care : effects of single-room nursing home quotas on long-term care
Herr, Annika; Lückemann, Maximilian; Reichert, Arndt R. - 2025
This study examines the implications of the rising person-centered care model on the long-term care market, specifically focusing on the promotion of higher single-room occupancy in nursing homes. We exploit the staggered implementation of a state-level policy that requires nursing homes to meet...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015175369
Saved in:
Cover Image
Hospital crowding and patient outcomes
Frimmel, Wolfgang; Glaser, Felix; Pruckner, Gerald J. - 2025
Using high-quality administrative data from Upper Austria, we analyze the effect of hospital crowding on patients' short- and medium-term healthcare utilization and labor market outcomes. Focusing on acute inpatient diagnoses, we exploit idiosyncratic variation in daily diagnosis-related...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015176973
Saved in:
Cover Image
European quality assurance scheme for breast cancer services
European Commission / Joint Research Centre - 2025
The European Commission Initiative on Breast Cancer offers a person-centred quality assurance scheme (the European QA scheme) alongside the European evidence-based guidelines. This initiative aims to support healthcare providers and screening programme organisers, as well as policymakers and...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015323873
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • Next
  • Last
A service of the
zbw
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...