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Results 1- 50 of 33828

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1
Book / Working Paper 		Customer service : a practical approach
Year:                     
c 2013
Person:  Harris, Elaine K.
Publisher:  Boston [u.a.] : Pearson
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2
Book / Working Paper 		Introduction to social work & social welfare : critical thinking perspectives
Year:                     
2013
Person:  Kirst-Ashman, Karen Kay
Publisher:  [Belmont, Calif.] : Wadsworth
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3
Book / Working Paper 		Working with people : the helping process
Year:                     
2013
Person:  Levine, Joanne
Publisher:  Boston, Mass. [u.a.] : Pearson
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4
Book / Working Paper 		The social work experience : an introduction to social work and social welfare
Year:                     
2013
Person:  Suppes, Mary Ann; Wells, Carolyn C.
Publisher:  Boston, Mass. [u.a.] : Pearson
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5
Book / Working Paper 		Essential research methods for social work
Year:                     
2013
Person:  Rubin, Allen; Babbie, Earl R.
Publisher:  [Belmont, Calif.] : Brooks/Cole
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6
Book / Working Paper 		Apskaitos paslaug? internacionalizavimo strategijos
Year:                     
2012-01-20
Person:  Zareckaja, Julija
Publisher:  Lithuanian Academic Libraries Network (LABT) / Vilnius Gediminas Technical University
Affiliated person:  Melnikas, Borisas; Vladarskien?, Rasuol?; Chlivickas, Eugenijus; Lubys, Antanas; Burinskien?, Aurelija
Institution:  Vilnius Gediminas Technical University
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7
Book / Working Paper 		Les réseaux d'innovation public-privé dans les services (RIPPS) ne sont pas des réseaux d'innovation (RI) comme les autres : quels enseignements pour les politiques publiques ?
Year:                     
2012-01-05
Person:  Djellal, Faridah; Gallouj, FaÏz
Institution:  HAL
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8
Book / Working Paper 		Impact of Services Trade Liberalization on Employment and People Movement in South Asia
Year:                     
2012-01-04
Person:  Chanda, Rupa
Institution:  Asian Development Bank Institute, Asian Development Bank
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9
Book / Working Paper 		The sustainability of pension schemes
Year:                     
2012-01
Person:  Ramaswamy, Srichander
Institution:  Bank for International Settlements (BIS)
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10
Book / Working Paper 		A multilevel integrative approach to hospital case mix and capacity planning.
Year:                     
2012-01
Person:  Ma, Guoxuan; Demeulemeester, Erik
Institution:  Katholieke Universiteit Leuven
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11
Book / Working Paper 		A Classification Scheme for Characterizing Service Networks
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12
Article 		Is Mandatory Project Evaluation Always Appropriate? Dynamic Inconsistencies of Irreversible and Reversible Projects
Year:                     
2012
Person:  Kono, Tatsuhito; Notoya, Hiromichi
Publisher:  Berkeley Electronic Press
Published in:  Journal of Benefit-Cost Analysis
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13
Article 		An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study
Year:                     
2012
Person:  ALTUNTAS, Serkan; YENER, Engin
Institution:  İktisadi ve İdari Bilimler Fakültesi, Ege Üniversitesi
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14
Article 		The impacts of leadership in the quality of municipal public services: case study of .
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15
Article 		Using AHP to evaluate the criteria of auto spare parts industry
Year:                     
2012
Person:  Wu, Hsin-Hung; Tsai, Ya-Ning
Publisher:  Springer
Published in:  Quality & Quantity: International Journal of Methodology
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16
Article 		Completing the single market in financial services : the politics of competing advocacy coalitions
Year:                     
2012
Person:  Quaglia, Lucia
Published in:  The political economy of Europe's incomplete single market
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17
Article 		Are you being served? : Europeanizing and re-regulating the single market in services
Year:                     
2012
Person:  Menz, Georg
Published in:  The political economy of Europe's incomplete single market
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18
Article 		Strategic performance measurement in a healthcare organisation : a multiple criteria approach based on balanced scorecard
Year:                     
2012
Person:  Grigoroudis, E.; Orfanoudaki, E.; Zopounidis, C.
Published in:  Omega : the international journal of management science ; 40
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19
Article 		Divide et impera : protecting the growth of health care incomes (costs)
Year:                     
2012
Person:  Reinhardt, Uwe
Published in:  Health economics ; 21
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20
Article 		The powers and pitfalls of payment for performance
Year:                     
2012
Person:  Maynard, Alan
Published in:  Health economics ; 21
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21
Book / Working Paper 		The polarization of employment in German local labor markets
Year:                     
2012
Person:  Senftleben, Charlotte; Wielandt, Hanna
Publisher:  Berlin : SFB 649, Economic Risk
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22
Article 		Investors' perceptions of auditors' economic dependence on the client : post-SOX evidence
Year:                     
2012
Person:  Hollingsworth, Carl; Li, Chan
Published in:  Journal of accounting, auditing & finance ; 27
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23
Book / Working Paper 		Soziale Gesundheitswirtschaft : Impulse für mehr Wohlstand ; Gutachten im Auftrag der Abteilung Wirtschafts- und Sozialpolitik der Friedrich-Ebert-Stiftung
Year:                     
2012
Publisher:  Bonn : Friedrich-Ebert-Stiftung
Affiliated person:  Augurzky, Boris; Felder, Stefan; Nieuwkoop, Renger van; Tinkhauser, Alois
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24
Book / Working Paper 		Can governments do it better? : merger mania and hospital outcomes in the English NHS
Year:                     
2012
Person:  Gaynor, Martin; Laudicella, Mauro; Propper, Carol
Publisher:  Bristol : CMPO
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25
Article 		Valuating business social networking services as intangible corporate assets : experiences and ideas
Year:                     
2012
Person:  Koumpis, Adamantios; Christofilopoulos, Epaminondas; Melanitis, Nikos
Published in:  Handbook of research on business social networking ; Vol. 2
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26
Article 		Die Zukunft des Vergaberechts als Bestandteil der europäischen Binnenmarktpolitik
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27
Book / Working Paper 		Modeling for decision support in network-based services : the application of quantitive modeling to service science
Year:                     
2012
Publisher:  Berlin [u.a.] : Springer
Affiliated person:  Dolk, Daniel
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28
Article 		Exploring the perceived competence of airport ground staff in dealing with unruly passenger behaviors
Year:                     
2012
Person:  Yang, Cheng-hua; Chang, Hsin-li
Published in:  Tourism management : research, policies, practice ; 33
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29
Article 		A room with a view : a valuation of the Mediterranean Sea view
Year:                     
2012
Person:  Fleischer, Aliza
Published in:  Tourism management : research, policies, practice ; 33
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30
Article 		Visitors centre staffing : involving volunteers
Year:                     
2012
Person:  Smith, Karen A.; Holmes, Kirsten
Published in:  Tourism management : research, policies, practice ; 33
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31
Article 		Meeting the needs of disabled air passengers : factors that facilitate help from airlines and airports
Year:                     
2012
Person:  Chang, Yu-chun; Chen, Ching-fu
Published in:  Tourism management : research, policies, practice ; 33
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32
Article 		Volunteer tourism : on-the-ground observations from Rwanda
Year:                     
2012
Person:  Barbieri, Carla; Santos, Carla Almeida; Katsube, Yasuharu
Published in:  Tourism management : research, policies, practice ; 33
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33
Article 		Networked knowledge workers on the Web : an examination of US trends, 2008 - 2010
Year:                     
2012
Person:  Ferro, Toni; Zachry, Mark
Published in:  Handbook of research on business social networking ; Vol. 2
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34
Article 		Dodging the vote? : Military conscription and US voter participation, 1948 - 2006
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35
Book / Working Paper 		The political economy of the standard level of services : the role of income distribution
Year:                     
2012
Person:  Fiorillo, Fabio; Sacchi, Agnese
Publisher:  München : CESifo
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36
Book / Working Paper 		The economcis of free trade ; Vol. 1
Year:                     
2012
Publisher:  Cheltenham [u.a.] : Elgar
Affiliated person:  Hufbauer, Gary Clyde
Published in:  The economcis of free trade
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37
Article 		Industrielle Beziehungen im Dienstleistungsbereich : Jahrestagung der deutschen Sektion der International Labour and Employment Relations Association (ILERA) am 13. und 14. Oktober 2011 in Düsseldorf
Year:                     
2012
Person:  Holland, Judith; Kerber-Clasen, Stefan
Published in:  Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management ; 19
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38
Book / Working Paper 		Health reform, health insurance, and selection : estimating selection into health insurance using the Massachusetts health reform
Year:                     
2012
Person:  Hackmann, Martin B.; Kolstad, Jonathan T.; Kowalski, Amanda E.
Publisher:  Cambridge, Mass.
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39
Article 		Von den Mühen der Ebene : Wirkungen tariflicher Weiterbildungsregelungen im öffentlichen Dienst und in der Metall- und Elektroindustrie Baden-Württembergs im Vergleich
Year:                     
2012
Person:  Bahnmüller, Reinhard; Hoppe, Markus
Published in:  Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management ; 19
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40
Book / Working Paper 		Demand and reimbursement effects of healthcare reform : health care utilization and infant mortality in Thailand
Year:                     
2012
Person:  Gruber, Jonathan; Hendren, Nathaniel; Townsend, Robert
Publisher:  Cambridge, Mass.
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41
Book / Working Paper 		Impacts of unionization on employment, product quality and productivity : regression discontinuity evidence from nursing homes
Year:                     
2012
Publisher:  Cambridge, Mass.
Affiliated person:  Sojourner, Aaron J.; Town, Robert J.; Grabowski, David C.; Chen, Michelle M.
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42
Article 		Finanzmarkt und CSR
Year:                     
2012
Person:  Baumast, Annett
Published in:  Corporate Social Responsibility : verantwortungsvolle Unternehmensführung in Theorie und Praxis
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43
Article 		The convergence of health care financing structures : empirical evidence from OECD-countries
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44
Book / Working Paper 		Exploring services science : third international conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012 ; proceedings
Year:                     
2012
Publisher:  Berlin [u.a.] : Springer
Affiliated person:  Snene, Mehdi
Institution:  IESS <3, 2012, Genève>
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45
Article 		Gaining competitive advantage with service-dominant logic
Year:                     
2012
Person:  Lusch, Robert F.; Vargo, Stephen L.
Published in:  Handbook on business-to-business marketing
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46
Article 		Performance measurement in the public sector : evaluating performance measurement and reporting in health
Year:                     
2012
Person:  Cuganesan, Suresh; Foreman, Julie
Published in:  Best practices in management accounting
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47
Article 		Comparative analysis of quality function deployment methodologies : a case study analysis
Year:                     
2012
Person:  Singh, Rahul K.; Elrod, Cassandra C.; Cudney, Elizabeth A.
Published in:  Quality management journal : QMJ ; 19
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48
Article 		Effects of customer expertise on spillovers between products and services : an exploratory study on mobile communications
Year:                     
2012
Person:  Ding, Yi; Chai, Kai-hin
Published in:  Managing service quality : MSQ ; an international journal ; 22
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49
Book / Working Paper 		Die Gesundheitswirtschaft in Sachsen : eine Betrachtung des Arbeitsmarktes
Year:                     
2012
Person:  Sujata, Uwe; Weyh, Antje
Publisher:  Nürnberg : IAB
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50
Article 		Encouraging CRM systems usage : a study among bank managers
Year:                     
2012
Person:  Vella, Joseph; Caruana, Albert
Published in:  Management research review ; 35
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