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Year of publication
Subject
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Dienstleistung 5,451 Services 4,714 Dienstleistungssektor 1,469 services 1,402 Service industry 1,348 Deutschland 775 Theorie 768 Theory 760 Innovation 726 Germany 705 Service quality 685 Dienstleistungsqualität 680 Dienstleistungsmanagement 487 Service management 484 Relationship marketing 464 Services marketing 458 Beziehungsmarketing 457 Dienstleistungsmarketing 449 Consumer behaviour 426 Konsumentenverhalten 411 Marketing 394 Dienstleistungshandel 382 Trade in services 379 Innovationsmanagement 374 Management 353 Service innovation 340 Innovation management 334 Dienstleistungsinnovation 325 Customer satisfaction 285 Kundenzufriedenheit 266 Kundenintegration 262 Customer integration 261 Betriebliche Wertschöpfung 260 Value creation 260 Welt 258 World 255 Unternehmensdienstleistung 247 Industrie 246 Business services 241 Productivity 235
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Online availability
All
Undetermined 1,802 Free 1,768 CC license 51
Type of publication
All
Book / Working Paper 3,872 Article 3,835 Journal 125 Other 29
Type of publication (narrower categories)
All
Article in journal 2,300 Aufsatz in Zeitschrift 2,300 Graue Literatur 870 Non-commercial literature 870 Aufsatz im Buch 667 Book section 667 Working Paper 616 Hochschulschrift 507 Arbeitspapier 452 Thesis 377 Collection of articles of several authors 309 Sammelwerk 309 research-article 202 Aufsatzsammlung 176 Konferenzschrift 163 Dissertation u.a. Prüfungsschriften 156 Amtsdruckschrift 149 Government document 149 Lehrbuch 93 Bibliografie enthalten 91 Bibliography included 91 Case study 91 Fallstudie 91 Conference proceedings 78 Statistik 69 Textbook 66 Article 46 Forschungsbericht 43 Statistics 39 Handbook 27 Handbuch 27 No longer published / No longer aquired 26 Conference paper 25 Konferenzbeitrag 25 conceptual-paper 24 Advisory report 22 Gutachten 22 Congress Report 21 review 17 Adressbuch 16
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Language
All
English 4,355 German 2,106 Undetermined 1,005 French 209 Russian 53 Polish 49 Spanish 48 Italian 33 Portuguese 16 Hungarian 14 Dutch 14 Danish 12 Swedish 9 Czech 8 Lithuanian 8 Malay (macrolanguage) 8 Romanian 8 Finnish 7 Modern Greek (1453-) 4 Slovak 4 Slovenian 3 Croatian 2 Indonesian 2 Multiple languages 2 Norwegian 2 Serbian 2 Ukrainian 2 Chinese 2 Arabic 1 Bosnian 1 Bulgarian 1 Ancient Greek (to 1453) 1 Georgian 1 Latvian 1 Albanian 1
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Author
All
Bruhn, Manfred 91 Corsten, Hans 70 Gössinger, Ralf 45 Meffert, Heribert 36 Edvardsson, Bo 35 Gallouj, Faïz 27 Görg, Holger 27 Haller, Sabine 27 Stauss, Bernd 27 Mukherjee, Arpita 25 Hadwich, Karsten 23 Serafica, Ramonette B. 23 Vargo, Stephen L. 23 Meyer, Anton 21 Kleinaltenkamp, Michael 20 Fließ, Sabine 19 Gustafsson, Anders 18 Witell, Lars 18 Bitner, Mary Jo 17 Lusch, Robert F. 17 Mattoo, Aaditya 16 Fisk, Raymond P. 15 Grönroos, Christian 15 Polese, Francesco 14 Rubalcaba-Bermejo, Luis 14 Zeithaml, Valarie A. 14 Berry, Leonard L. 13 Debaere, Peter 13 Eichengreen, Barry 13 Gupta, Poonam 13 Kowalkowski, Christian 13 Raff, Horst 13 Amiti, Mary 12 Bullinger, Hans-Jörg 12 Crinò, Rosario 12 Ganz, Walter 12 Gebauer, Heiko 12 Hoekman, Bernard M. 12 Krenz, Astrid 12 Parasuraman, A. 12
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Institution
All
Springer Fachmedien Wiesbaden 44 eSocialSciences 40 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 38 HAL 36 OECD 28 Europäische Kommission / Statistisches Amt 23 Inter-American Development Bank 19 Trade and Agriculture Directorate, Organisation de Coopération et de Développement Économiques (OCDE) 17 Europäische Kommission 16 National Bureau of Economic Research 16 C.E.P.R. Discussion Papers 14 East Asian Bureau of Economic Research (EABER) 13 Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft 11 Instituto Universitario de Análisis Económico y Social (IAES), Universidad de Alcalá de Henares 9 Singapur / Department of Statistics 9 Centre d'études prospectives et d'informations internationales (CEPII) 8 Economics Department, Organisation de Coopération et de Développement Économiques (OCDE) 8 Economics and Research Department, Asian Development Bank 8 Malaysia / Jabatan Perangkaan 8 Université Paris-Dauphine (Paris IX) 8 Wiener Institut für Internationale Wirtschaftsvergleiche, wiiw 8 Zentrum für Europäische Wirtschaftsforschung (ZEW) 8 Deutsches Institut für Wirtschaftsforschung 7 Deutschland / Bundesministerium für Bildung und Forschung 7 EconWPA 7 Ungarn / Központi Statisztikai Hivatal 7 Verlag Dr. Kovač 7 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 7 Asian Development Bank 6 Grupo de Estudos Monetários e Financeiros (GEMF), Faculdade de Economia 6 Indian Council for Research on International Economic Relations (ICRIER) 6 Nomos Verlagsgesellschaft 6 Svenska Handelshögskolan <Helsinki> 6 Economic Research and Statistics Division (ERSD), World Trade Organization (WTO) 5 Elinkeinoelämän Tutkimuslaitos (ETLA) 5 Europäische Gemeinschaften / Kommission 5 Fraunhofer-Institut für System- und Innovationsforschung 5 IGI Global 5 Industrie- und Handelskammer <Köln> 5 Institut für Technik der Betriebsführung 5
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Published in...
All
SpringerLink / Bücher 129 The journal of services marketing 70 Journal of service management 66 The service industries journal 61 Journal of business research : JBR 58 Schriften zum Produktionsmanagement 57 Journal of Services Marketing 50 Working Papers / eSocialSciences 40 Journal of service research : JSR 38 MPRA Paper 38 Post-Print / HAL 30 The journal of business & industrial marketing 29 Journal of service research 28 Research 28 Springer eBook Collection 28 Springer eBook Collection / Business and Economics 28 International journal of production economics 27 Industrial marketing management : the international journal for industrial and high-tech firms 25 Journal of retailing and consumer services 25 Gabler Edition Wissenschaft 23 Journal of Service Management 22 Working Paper 21 International journal of services and operations management 20 Services marketing quarterly 20 European Journal of Marketing 19 Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing 19 International journal of services technology and management 19 Forum Dienstleistungsmanagement 18 Service business 18 Working paper / National Bureau of Economic Research, Inc. 18 OECD Trade Policy Papers 17 Schriftenreihe innovatives Dienstleistungsmanagement 17 The science of service systems 17 ADB Economics Working Paper Series 16 Handbook of service science ; [Vol. 1] 16 Información comercial española : ICE : revista de economía 16 International Journal of Services, Economics and Management 16 NBER working paper series 16 Revue d'économie industrielle 16 Working paper 16
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Source
All
ECONIS (ZBW) 5,550 RePEc 1,019 USB Cologne (EcoSocSci) 672 Other ZBW resources 278 EconStor 230 BASE 112
Showing 1 - 50 of 7,861
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The economic implications of services in the metaverse
Cantú, Carlos; Franco, Cecilia; Frost, Jon - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014518965
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Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per; Gummerus, Johanna - In: Journal of service research 26 (2023) 1, pp. 83-102
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014246196
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Understanding the cost of living crisis in Scotland
Schottland / Government - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015197915
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Why did inflation rise and fall so rapidly? : lessons from the Korean War
Gagnon, Joseph E.; Rose, Asher - 2025
The speed of both the rise and fall of US inflation in 2021–23 took many economists by surprise. This paper shows that the rise of COVID era inflation reflects three independent shocks: a plethora of pandemic-related shifts in demand patterns and supply disruptions; the largest commodity price...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015209694
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Beyond "Eat-Pray-Love" : designing transformative CX for self-discovery in extended service encounters
Zimbatu, Alexandra; Russell-Bennett, Rebekah - In: Journal of business research : JBR 186 (2025), pp. 1-13
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015158139
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FuE-intensive Industrien und wissensintensive Dienstleistungen im internationalen Vergleich
Schiersch, Alexander; Danne, Christian; Paul, Ioana - 2025 - Stand Februar 2025
Die Studie untersucht die technologische Leistungsfähigkeit Deutschlands im internationalen Vergleich anhand von Daten zur sektoralen Wertschöpfung sowie mittels Daten zum Handel mit Industriegütern. Sie zeigt, dass die deutsche Wirtschaft weiterhin stark auf die Produktion hochwertiger...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015272005
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Rural transformation, GVCs and the rise of the services economy
Findlay, Christopher; Roelfsema, Hein - In: Asia & the Pacific policy studies 12 (2025) 2, pp. 1-9
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015331941
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Shocking a CEO: Economic disintegration and executive compensation in manufacturing and services firm
Merchán, Federico; Görg, Holger - 2025
This paper uses the Brexit referendum in 2016 as a quasi-natural experiment to estimate the effect of an exogenous negative shock to globalization on executive compensation for German companies listed in the DAX and MDAX stock indices. We show that it matters whether they work for firms...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015373503
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Human-AI resource relations in value cocreation in service ecosystems
Kaartemo, Valtteri; Helkkula, Anu - In: Journal of service management 36 (2025) 2, pp. 291-306
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401102
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Kuznets in the twenty-first century : Mexico and United States compared
Paul, Saumik; Sen, Kunal - 2025
Building upon a multisectoral framework in light of the Kuznetsian paradigm, this paper analyses the relationship between structural transformation and income inequality. Empirical evidence is drawn using a large census dataset consisting of more than 22 million individuals from Mexico and the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015329729
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Kuznets in the twenty-first century: Mexico and United States compared
Paul, Saumik; Sen, Kunal - 2025
Building upon a multisectoral framework in light of the Kuznetsian paradigm, this paper analyses the relationship between structural transformation and income inequality. Empirical evidence is drawn using a large census dataset consisting of more than 22 million individuals from Mexico and the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015361363
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Shocking a CEO : economic disintegration and executive compensation in manufacturing and services firm
Merchán, Federico; Görg, Holger - 2025
This paper uses the Brexit referendum in 2016 as a quasi-natural experiment to estimate the effect of an exogenous negative shock to globalization on executive compensation for German companies listed in the DAX and MDAX stock indices. We show that it matters whether they work for firms...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015359782
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Exploring volunteers' role in healthcare service ecosystems : value co-creation, self-adjustment and re-humanisation
Di Pietro, Laura; Ungaro, Veronica; Renzi, Maria Francesca - In: Journal of service management 36 (2025) 2, pp. 184-216
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401087
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International trade in services : structural determinants of balance of services
Šíma, Ondřej - In: Ekonomický časopis : časopis pre ekonomickú … 70 (2022) 2, pp. 188-208
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013349037
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Understanding innovation in education : a service co-production perspective
Rubalcaba-Bermejo, Luis - In: Economies : open access journal 10 (2022) 5, pp. 1-22
Innovation in education has been heavily focused on pedagogical, technological, or regulatory elements, while service innovation relates to other elements involving interpersonal and community co-production too. This paper provides a conceptual framework to understand innovation in education...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10013199323
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Insights into economic charter change and the case for services reform
Serafica, Ramonette B. - 2024
This essay discusses the rationale for economic charter change through the lens of services reform and identifies three issues with the current proposal of Congress: the retention of the legislative franchise requirement, the exclusion of mass media from the scope of the amendments, and the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015209886
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A snapshot of innovation in the Philippine services sector
Serafica, Ramonette B.; Oren, Queen Cel A. - 2024
The PDP 2023-2028 recognizes innovation as one of the drivers of growth in the services sector, creating a strategic framework to reinvigorate the sector and strengthen creativity and innovation. To help formulate the appropriate strategies and policies, this paper examines the evidence on...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015209896
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Students' perceptions of the use of artificial intelligence in educational services
Djokic, Ines; Milićević, Nikola; Djokic, Nenad; … - In: Amfiteatru Economic 26 (2024) 65, pp. 294-310
The increased significance of artificial intelligence (AI) and the possibilities to implement it in higher education can be identified in contemporary conditions. At the same time, one cannot neglect the importance of student perceptions regarding it, since they represent the final users of...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014465479
Saved in:
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Dominant currency pricing in international trade of services
Amador, João; Garcia, Joana; Mehl, Arnaud; Schmitz, Martin - 2024
We analyze, for the first time, how firms choose the currency in which they price transactions in international trade of services and investigate, using direct evidence, whether the US dollar (USD) plays a dominant role in services trade. Drawing on a new granular dataset on extra-European Union...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014543670
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The implications of treaty restrictions of taxing rights on services, especially for developing countries
Amaro, Faith; Grondona, Veronica; Picciotto, Sol - 2024
Taxation of cross-border services has been identified as a high priority issue in the United Nations (UN) negotiations to establish a new global framework for tax. This paper analyses the defects of international tax rules as applied to services, and their exploitation by multinational...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015117613
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Innovative Marketing Services in Business Practice
Bachnik, Katarzyna; Nowacki, Robert - In: Contemporary economics 18 (2024) 3, pp. 265-278
Businesses embrace a tremendous shift towards service-dominant logic in order to achieve and sustain advantage. To expand its influence, marketing needs to take on a service lens as well. The customer-centric approach tries to position value generation with processes that al-low customers to...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015189597
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Determinant factors of tourist expenditure in the Lao People's Democratic Republic
Phouphet Kyophilavong; Shandre Mugan Thangavelu; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015191049
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Insights into economic charter change and the case for services reform
Serafica, Ramonette B. - 2024
This essay discusses the rationale for economic charter change through the lens of services reform and identifies three issues with the current proposal of Congress: the retention of the legislative franchise requirement, the exclusion of mass media from the scope of the amendments, and the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015193768
Saved in:
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A snapshot of innovation in the Philippine services sector
Serafica, Ramonette B.; Oren, Queen Cel A. - 2024
The PDP 2023-2028 recognizes innovation as one of the drivers of growth in the services sector, creating a strategic framework to reinvigorate the sector and strengthen creativity and innovation. To help formulate the appropriate strategies and policies, this paper examines the evidence on...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015196418
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Co-creating customer experiences in service ecosystems : a study in a tourist destination
Monferrer Tirado, Diego; Moliner Tena, Miguel Angel; … - In: The journal of services marketing 38 (2024) 10, pp. 1-16
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015207222
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The gloomy side of value co-creation for service employees
Terblanche, Nic S.; Babin, Barry J. - In: The journal of services marketing 38 (2024) 10, pp. 44-65
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015207225
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The trinity of COVID era inflation in G7 economies
Gagnon, Joseph E.; Rose, Asher - 2024
COVID era inflation was driven by a unique combination of three shocks: First, a plethora of pandemic-related shifts in demand patterns and disruptions to supply caused prices of consumer durable goods to skyrocket. Second, the Ukraine war caused the largest global commodity price surge in 40...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015209691
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Regional amenities, services offshoring, and skilled employment in the Republic of Korea
Pyun, Ju Hyun - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015188237
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Structural transformation and economic resilience : the case of Malaysia
Lee, Cassey - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015188238
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The impact of e-commerce competition on new product entry in the manufacturing sector : evidence from the Republic of Korea's manufacturing establishments
Hur, Jung - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015188260
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Does digitalisation promote the servicification of manufacturing in China?
Wang, Wenxiao; Shandre Mugan Thangavelu - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015188261
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Servicification and productivity of manufacturing enterprises in Cambodia
Hing Vutha; Shandre Mugan Thangavelu - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015188272
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The air cargo and logistics value chain : the case of Australia
Findlay, Christopher - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015188516
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The impact of local government services on house prices
Bogetoft Pedersen, Peter; Læbo Matthiesen, Lasse; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015156750
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Service delivery and efficiency in Danish local governments a comprehensive approach
Bogetoft Pedersen, Peter; Wittrup, Jesper - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015156751
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Warum Dienstleistungen keine immateriellen Güter sind : kritische Anmerkungen zu einer zweifelhaften Wesensbestimmung
Richter, Magnus - 2024
In der Betriebswirtschaftslehre werden Dienstleistungen gemeinhin als immaterielle Güter definiert. Der Beitrag verdeutlicht, dass es sich hierbei um ein grundlegendes, ontologisches Missverständnis handelt, bei dem Prozesse mittels Objektmerkmalen beschrieben werden. Der Trugschluss, bei...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015135339
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Cross-cultural determinants of global account management : findings from B2B services
Lautenschlager, Christian; Tzempelikos, Nektarios; … - In: Industrial marketing management : the international … 123 (2024), pp. 358-371
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015168482
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Shaping circular service ecosystems
Fehrer, Julia; Kemper, Joya A.; Baker, Jonathan J. - In: Journal of service research 27 (2024) 1, pp. 49-68
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014580392
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Adaptive scheduling in service systems : a dynamic programming approach
Mahes, Roshan; Mandjes, Michel; Boon, Marko; Taylor, … - In: European journal of operational research : EJOR 312 (2024) 2, pp. 605-626
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014456306
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The impact of Covid-19 on how core and peripheral service satisfaction impacts customer satisfaction
Kübler, Raoul; Seggie, Steven H. - In: Journal of business research : JBR 182 (2024), pp. 1-13
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015130509
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Investigating the existence of ethnic bias in professional services
Walsh, Gianfranco - In: Journal of business research : JBR 182 (2024), pp. 1-14
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015130588
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Characterizing digital service innovation : phases, actors, functions and interactions in the context of a digital service platform
Narvaiza, Lorea; Campos, Jose Antonio; Martín Peña, … - In: Journal of service management 35 (2024) 2, pp. 253-279
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015077982
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The concept of discontinuity in project marketing research : emergence, dissipation and glimpses of the future
Ojansivu, Ilkka Tapani - In: The journal of business & industrial marketing 39 (2024) 3, pp. 491-506
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015078801
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Understanding service ecosystem dynamics : a typology
As'ad, Nabila; Patrício, Lia; Koskela-Huotari, Kaisa; … - In: Journal of service management 35 (2024) 6, pp. 159-184
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015208866
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Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401007
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Development of decision-making technology for the provision of services in project implementation
Mulesa, Oksana; Yakob, Evgen; Valko, Petro; … - In: Technology audit and production reserves 2 (2024) 2/76, pp. 13-17
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014548246
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Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014551504
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Structural change and the rise in markups
Marto, Ricardo - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014456906
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Students' perceptions of the use of artificial intelligence in educational services
Djokic, Ines; Milićević, Nikola; Djokic, Nenad; … - In: Amfiteatru economic : an economic and business research … 26 (2024) 65, pp. 294-310
The increased significance of artificial intelligence (AI) and the possibilities to implement it in higher education can be identified in contemporary conditions. At the same time, one cannot neglect the importance of student perceptions regarding it, since they represent the final users of...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014464994
Saved in:
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Dominant currency pricing in international trade of services
Amador, João; Garcia, Joana; Mehl, Arnaud; Schmitz, Martin - 2024
We analyze, for the first time, how firms choose the currency in which they price transactions in international trade of services and investigate, using direct evidence, whether the US dollar (USD) plays a dominant role in services trade. Drawing on a new granular dataset on extra-European Union...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014527088
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