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1
Book / Working Paper 		Introduction to security : operations and management
Year:                     
2013
Person:  Ortmeier, P. J.
Publisher:  Boston, Mass. [u.a.] : Pearson
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2
Book / Working Paper 		Exploring services science : third international conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012 ; proceedings
Year:                     
2012
Publisher:  Berlin [u.a.] : Springer
Affiliated person:  Snene, Mehdi
Institution:  IESS <3, 2012, Genève>
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3
Article 		Director of nursing current job tenure and past experience and quality of care in nursing homes
Year:                     
2012
Person:  Krause, Melanie R.
Published in:  Health care management review : HCM review ; 37
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4
Book / Working Paper 		Kundenerfahrungen im Dienstleistungsprozess : eine theoretische und empirische Analyse
Year:                     
2012
Person:  Mayer-Vorfelder, Matthias
Publisher:  Wiesbaden : Gabler
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5
Article 		A review of the literature on culture in hotel management research : what is the future?
Year:                     
2012
Person:  Chen, Rose X. Y.; Cheung, Catherine; Law, Rob
Published in:  International journal of hospitality management ; 31
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6
Article 		It is all about the emotional state : managing tourists' experiences
Year:                     
2012
Person:  Brunner-Sperdin, Alexandra; Peters, Mike; Strobl, Andreas
Published in:  International journal of hospitality management ; 31
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7
Book / Working Paper 		Dienen und leisten - welcome to Service Science : eine [ein] Kompendium für Studium und Praxis
Year:                     
2012
Person:  Hofstetter, Helmut
Publisher:  München : Oldenbourg
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8
Book / Working Paper 		Service management : the new paradigm in retailing
Year:                     
2012
Publisher:  New York [u.a.] : Springer
Affiliated person:  Kandampully, Jay
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9
Book / Working Paper 		Ökonomie, Qualität und Management von Unterhaltungsmedien
Year:                     
2012
Publisher:  Baden-Baden : Nomos
Affiliated person:  Müller-Lietzkow, Jörg
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10
Article 		Service management in hospitality education : review and reflection
Year:                     
2012
Person:  Solnet, David
Published in:  Journal of hospitality marketing & management ; 21
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11
Book / Working Paper 		Management von Service Innovationen in Business-to-Business Märkten : Erfahrungen, Konzepte und Handlungsperspektiven
Year:                     
2012
Publisher:  Lohmar : Eul
Affiliated person:  Walsh, Gianfranco
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12
Book / Working Paper 		Fokussierte Unternehmensführung im Gesundheitswesen : bessere Ergebnisse bei gleichem Ressourceneinsatz
Year:                     
2012
Person:  Ronen, Boaz; Pliskin, Joseph S.; Pass, Shimeon
Publisher:  Moers : Ed. La Colombe
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13
Article 		Der Beitrag der Referenzmodellierung zum Dienstleistungsmanagement
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14
Book / Working Paper 		Tourism management : an introduction
Year:                     
2012
Person:  Inkson, Clare; Minnaert, Lynn
Publisher:  Los Angeles, Calif. [u.a.] : SAGE Publ.
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15
Journal 		International journal of healthcare management : IJHM
Year:                     
2012; 5.2012 -
Publisher:  Leeds : Maney Publ.
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16
Journal 		International journal of healthcare management : IJHM
Year:                     
2012; 5.2012 -
Publisher:  Leeds : Maney Publ.
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17
Article 		Pflege und Pflegemanagement
Year:                     
2012
Person:  Schran, Paul
Published in:  Das System der medizinischen Versorgung
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18
Book / Working Paper 		Management of human service programs
Year:                     
2012
Person:  Lewis, Judith A.; Packard, Thomas Roy; Lewis, Michael D.
Publisher:  [Florence, Ky.] [u.a.] : Brooks/Cole
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19
Book / Working Paper 		Advances in service network analysis
Year:                     
c 2012
Publisher:  London [u.a.] : Routledge
Affiliated person:  Scott, Noel
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20
Other 		Understanding Active Loyalty in Hotel Reward Programs through Customers’ Switching Costs and Perceived Program Value
Year:                     
2011-07-28
Person:  Xie, Karen; Xiong, Lina; Chen, Chih-Chien; Hu, Clark
Publisher:  UMass Amherst
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21
Book / Working Paper 		Management und Systementwicklung in der sozialen Arbeit
Year:                     
2011
Publisher:  Baden-Baden : Nomos
Affiliated person:  Fritze, Agnès; Maelicke, Bernd; Uebelhart, Beat
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22
Book / Working Paper 		Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Year:                     
2011
Person:  Leyer, Michael
Publisher:  Frankfurt, M. : Frankfurt School of Finance & Management
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23
Article 		Internationale Zusammenarbeit in Netzwerkform
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24
Article 		Characterising the concept of service experience
Year:                     
2011
Person:  Helkkula, Anu
Published in:  Journal of service management ; 22
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25
Book / Working Paper 		Customer Leadership im Transportwesen
Year:                     
2011
Publisher:  München [u.a.] : Hampp
Affiliated person:  Götte, Sascha
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26
Article 		Hospitality quality : new directions and new challenges
Year:                     
2011
Person:  Crick, Anne P.; Spencer, Andrew
Published in:  International journal of contemporary hospitality management ; 23
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27
Article 		Cherry-picking customers by party size in restaurants
Year:                     
2011
Person:  Thompson, Gary M.
Published in:  Journal of service research : JSR ; 14
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28
Article 		Multilevel service design : from customer value constellation to service experience blueprinting
Year:                     
2011
Affiliated person:  Patrício, Lia; Fisk, Raymond P.; Cunha, João Falcão e; Constantine, Larry
Published in:  Journal of service research : JSR ; 14
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29
Article 		Other consumers in service encounters : a script theoretical perspective
Year:                     
2011
Person:  Miao, Li; Mattila, Anna S.; Mount, Dan
Published in:  International journal of hospitality management ; 30
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30
Article 		Contracts, relationships, and integration : towards a model of the procurement of complex performance
Year:                     
2011
Person:  Lewis, Michael; Roehrich, Jens
Published in:  Procuring complex performance : studies of innovation in product-service management
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31
Article 		Bridging the gap : an examination of the relative alignment of hospitality research and industry priorities
Year:                     
2011
Person:  King, Ceridwyn; Funk, Daniel C.; Wilkins, Hugh
Published in:  International journal of hospitality management ; 30
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32
Article 		Innovation in hotel services : culture and personality
Year:                     
2011
Person:  Chen, Wen-jung
Published in:  International journal of hospitality management ; 30
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33
Book / Working Paper 		General Management für Medizinbetriebe : das ifm-Management-Modell
Year:                     
2011
Person:  Seelos, Hans-Jürgen
Publisher:  Wiesbaden : Gabler
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34
Article 		Organizing customer-oriented service business in manufacturing
Year:                     
2011
Person:  Turunen, Taija T.; Toivonen, Marja
Published in:  Operations management research : OMR ; advancing practice through theory ; 4
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35
Article 		IT-Field-Services
Year:                     
2011
Person:  Grünschloß, Michael
Published in:  IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
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36
Article 		TK-Services als Outsourcing-Leistung
Year:                     
2011
Person:  Obert, Mirko
Published in:  IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
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37
Book / Working Paper 		Professionelles Kundendienstmanagement : Strategie, Prozess, Komponenten
Year:                     
2011
Person:  Hofbauer, Günter; Rau, Daniela
Publisher:  Erlangen : Publicis Publ.
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38
Article 		Aspects of service-dominant logic and its implications for tourism management : examples from the hotel industry
Year:                     
2011
Person:  Shaw, Gareth; Bailey, Adrian; Williams, Allan
Published in:  Tourism management : research, policies, practice ; 32
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39
Article 		Are you for real? : an evaluation of the relationship between emotional labour and visitor outcomes
Year:                     
2011
Person:  Van Dijk, Pieter A.; Smith, Liam D. G.; Cooper, Brain K.
Published in:  Tourism management : research, policies, practice ; 32
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40
Book / Working Paper 		Überlegungen und Konzepte eines Produktivitätsindexes für Krankenhäuser
Year:                     
2011
Person:  Tillmann, Cornelius P.; Bouncken, Ricarda B.
Publisher:  Bayreuth : Universität Bayreuth, Lehrstuhl für Strategisches Management und Organisation
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41
Book / Working Paper 		Transparenzorientierte Informationssysteme komplexer Dienstleistungen : Bedeutung ratingbasierter Rankingangaben im Nutzungszyklus des primären Dienstleistungsnutzers im universitären Hochschulwesen
Year:                     
2011
Person:  Hensler, Bruno
Publisher:  Saarbrücken : svh-Verl.
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42
Journal 		Journal of service science research
Year:                     
2011-; Nachgewiesen 3.2011 -
Publisher:  New York, NY : Springer; anfangs: Seoul : Society of Service Science
Institution:  Society of Service Science
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43
Article 		Dienstleistungskultur und Lösungsbewusstsein
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44
Article 		Ressourcenplanung hybrider Produkte
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45
Article 		Study on the management mechanism of emergency telecommunication in China
Year:                     
2011
Person:  Jin, Zhenyu; Wan, Xiaoyu; Yang, Xingming
Published in:  Modeling risk management in sustainable construction
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46
Article 		Dienstleistungsmanagement und Dienstleistungsmarketing : Sammelrezension
Year:                     
2011
Person:  Benkenstein, Martin; Holtz, Bettina
Published in:  Die Betriebswirtschaft : DBW ; 71
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47
Article 		Soziales Dienstleistungsmanagement
Year:                     
2011
Person:  Fretschner, Rainer
Published in:  Management und Systementwicklung in der sozialen Arbeit
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48
Article 		Management models and differential agency challenges arising in Australian multi-titled tourism accommodation properties
Year:                     
2011
Person:  Cassidy, Kelly; Guilding, Chris
Published in:  Tourism management : research, policies, practice ; 32
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49
Article 		Management und Marketing ferngesteuerter Dienstleistungen : konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben
Year:                     
2011
Affiliated person:  Wünderlich, Nancy V.; Schumann, Jan H.; Wangenheim, Florian v.; Holzmüller, Hartmut H.
Published in:  Zeitschrift für Betriebswirtschaft : ZfB ; 81
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50
Article 		Management of service supply chains with a service-oriented reference model : the case of management consulting
Year:                     
2011
Person:  Giannakis, Mihalis
Published in:  Supply chain management : an international journal ; 16
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