Purpose This paper examines factors that lead consumers to engage in unethical consumer behaviour (UECB) to develop a framework for understanding this phenomenon. Design/methodology/approach The study data were collected using the qualitative approach by conducting personal interviews with 27...

Retailers are implementing technology-enabled mobile checkout processes in their stores to improve service quality, decrease labor costs and gain operational efficiency. These new checkout processes have increased customer convenience primarily by providing them autonomy in sales transactions in...

Ziel dieses Working Papers ist es, die Auswirkungen der aktuellen Krisenlage auf die Risiken von Handelsunternehmen, Opfer von Kriminalität zu werden, zu bewerten. Ausgehend von der Entwicklung der Ladendiebstähle der letzten Jahre und der von Unternehmen ergriffenen Maßnahmen wird...

Collection of civil shoplifting statutes by state. This collection contains the full text of each states' laws which provide merchants a civil remedy against individuals accused of shoplifting. These statutes operate independently from and in addition to the states' criminal sanctions for...

Introduction -- Criminology theory and crime prevention -- Retail theft and security -- Basic statistical analysis -- Graphical representation -- Inferential statistics and hypothesis testing -- Common statistical hypothesis tests -- Testing and deploying loss prevention programs -- Introduction...

This paper traces temptations to biased beliefs—instead of the standard approach that traces temptations to biased tastes. The proposed theory affords, in two ways, a more general framework than what is afforded by the standard approach: First, to start with biased beliefs can simultaneously...

One of my good friends, Joseph Nelson, tried to convince me that inventory shrinkage was mostly a management problem. Based on his experience as a store manager, Joe claimed that the conduct and example of top management were the most important factors in curtailing shoplifting and employee...

While organized retailers are burgeoning by leaps and bounds in India, the problem of retail shrinkage has become a burning issue these days. India has been ranked No. 1 in retail shrinkage according to the fifth annual edition of Global Retail Theft Barometer 2011 (IIFL, 2011). The article...

Purpose – This study aims to analyse grocery retail entrepreneurs' perceptions of the effectiveness of both informal and formal surveillance in reducing vandalism, disturbance, and shoplifting in their stores. Design/methodology/approach – The present study utilizes elements of CPTED in its...

1. An introduction to retail loss prevention -- 2. The root of the problem in retail business cultures : promises, promises -- 3. Exploring the psychology supporting the theft triangle : how and why does criminal behavior begin? -- 4. How it all ties together -- 5. External theft -- 6. Organized...

Purpose – The purpose of this paper is to examine “nasty” retail shopping experiences. The paper aims to consider implications of distrust related to theft control measures in retail customer service. Design/methodology/approach – Storytelling as a “memory‐work” method draws on...

Purpose – The purpose of this paper is to explore eighteenth‐century London retailers' attitudes to shoplifting and their strategies for countering customer theft. Design/methodology/approach – The paper is based on an examination of contemporary documentary evidence, in particular a...

Historical criminology has described the underworld role of Fagin-an adult who forces, seduces or teaches minors to commit crimes for him. In contemporary debates, it is sometimes feared that adolescents cunningly evade criminal law by recruiting younger children to commit offences for them. The...

Purpose – Employee theft is a significant part of retail losses from shrinkage, yet has been comparatively underexplored compared with shoplifting. The purpose of this paper is to assess the impacts of different forms of staff theft and fraud upon retail crime losses and analyse the...

A self‐report questionnaire was used to discover key shrinkage, theft and loss prevention data from 476 major European retailers (23 per cent of West Europe's retail turnover) in 16 countries for the financial year 2001‐2002. The response rate was 33 per cent. Shrinkage rates were found to...

The consequences of employee theft have a profound impact on employers, employees, consumers, and society. Estimates of employee theft range from $40 to $400 billion a year in the USA alone. Although identifying employee theft is difficult, certain behavioral‐based studies have been able to...