This study examines the collaborative impact of Customer Relationship Management (CRM) between shopping mall management and retailers on customer traffic. Through a multiple case study involving 30 interviews with managers from various traditional shopping malls and factory outlets, the research...

In many major cities, significant financial and physical capital has been spent constructing shopping centers. The high profitability of commercial construction has led many developers to build large luxury shopping malls. Adding amenities, such as cinemas, cafes, restaurants, food courts,...

The history of retailing has become an area of growing scholarly interest over the last few decades, with publications mainly concerning the national historiography of retail and wholesaling. On the other hand, although the retail sector is considered to be one of the most historically...

In today's customer-centric urban world, service platforms like shopping mall and transportation infrastructure are growing rapidly. It is vital to improve, maintain and manage operations to achieve a consistent level-of-service. In this study, factors influencing traffic attraction in various...

This study explored the behavioral dynamics that is responsible for the success of the small independent specialty retailers in a shopping center during weekday extended trading hours. Drawing on literature from different areas, consumers' shopping experiences, browsing patterns and factors...

Background: How do Shopping Centre Managers use the Management Control System (MCS) to adapt to the available resources according to the characteristics of the centre and external factors that may affect such management? We identified the differences in the MCS between three types of shopping...

The present study is an attempt to quantify the agglomeration risk in retail shopping centers. We accept that consumers are attracted to a shopping center in proportion to the mass of the anchor tenant. Nonetheless we feel it important to allow this attraction to be stochastic with its time...

This research covers the history of shopping malls in KRG and how the malls were a new shopping destination for the citizens of KRG. However, with the current economic crisis in KRG and the financial difficulties that people have been facing in the past two years. This research studies the...

Using data on the number of visitors (identified according to the census block that they reside in) at the store level, this paper investigates the welfare costs of traditional shopping for the U.S. census blocks. The investigation is based on an economic model, where individuals living in...

This study examines the relationships between the six factors (food quality, service quality, physical environment quality, perceived value, satisfaction, and behavioral intention) in fast-casual restaurants. Nowadays, restaurants need to understand and give importance to the factors that...

There is a rapidly growing population in the present world with a wide spectrum of interest from a variety of spaces. Customers who need to buy different things in general stores need plenty of time and patience in coordinating practical shopping among themselves. Through using our technology...

We examine related case rules, which are local rules adopted by federal district courts to determine whether a newly filed civil action will be assigned to a randomly chosen judge or, instead, to a judge presiding over a previously-filed similar case. Different federal districts have adopted...

Gallons of studies have been conducted regarding the customers’ satisfaction and their underlying factors. But, if the same individual is the shopper of both the organized and unorganized retail stores, then how much his/her satisfaction differs from any one retail format to the other retail...