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  • Search: subject_exact:"Telephone banking"
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Year of publication
Subject
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telephone banking 8 internet banking 7 Telephone banking 5 electronic banking 4 Jordan 3 mobile banking 3 AHP 2 ATM banking 2 ATMs 2 Banking 2 Consumer behaviour 2 Electronic Banking 2 Electronic banking 2 Innovation adoption 2 Innovationsakzeptanz 2 Internet 2 Iran 2 Jordanien 2 analytical hierarchy process 2 automated teller machines 2 bank remark factors 2 banking services 2 cross cultural comparison 2 customer perception 2 customer service 2 developing countries 2 e-banking 2 financial services 2 importance performance analysis 2 m-banking SMS banking 2 new technologies 2 online banking 2 phone banking 2 resource allocation 2 security factors 2 service delivery technologies 2 service performance 2 service quality 2 service strategy 2 socioeconomic factors 2
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Online availability
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Undetermined 8 Free 3
Type of publication
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Article 12 Book / Working Paper 2
Type of publication (narrower categories)
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research-article 4 Article in journal 3 Aufsatz in Zeitschrift 3
Language
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English 8 Undetermined 5 Romanian 1
Author
All
Allbright, David 2 Dwivedi, Yogesh K. 2 Joseph, Mathew 2 Rana, Nripendra P. 2 Rasolinezhad, Ehsan 2 Sekhon, Yasmin 2 Stone, George 2 Tinson, Julie 2 Alalwan, Ali A 1 Alalwan, Ali Abdallah 1 Bigirimana, Stanislas 1 Chow, Cheris W.C. 1 Dimitriadis, Sergios 1 Douglas, G. 1 Irina, Rabontu Cecilia 1 Jack, M.A. 1 Kandiero, Agripah 1 Kouremenos, Athanasios 1 Kyrezis, Nikolaos 1 Luk, Chung‐Leung 1 Marshall, D. 1 Migdadi, Yazan Khalid Abed-Allah 1 Mtengwa, Bonnie Batsirai 1 Peevers, G. 1 Proença, João F. 1 Rodrigues, Maria Antónia 1 Simintiras, Antonis C 1 Simintiras, Antonis C. 1 Wan, Wendy W.N. 1
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Institution
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Faculdade de Economia, Universidade do Porto 1 International Monetary Fund 1 International Monetary Fund (IMF) 1
Published in...
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International Journal of Bank Marketing 4 International Journal of Electronic Finance 2 International Journal of Financial Services Management 2 Annals - Economy Series 1 FEP Working Papers 1 IMF Staff Country Reports 1 International journal of business excellence 1 International journal of e-business research : an official publication of the Information Resources Management Association 1 The international journal of bank marketing : IJBM 1
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Source
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RePEc 7 Other ZBW resources 4 ECONIS (ZBW) 3
Showing 1 - 14 of 14
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Drivers of mobile money services development in Zimbabwe : the case of EcoCash
Mtengwa, Bonnie Batsirai; Kandiero, Agripah; … - In: International journal of e-business research : an … 17 (2021) 1, pp. 42-64
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10012501787
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People’s Republic of China; Detailed Assessment Report: CPSS Core Principles for Systemically Important Payment Systems
International Monetary Fund (IMF); International … - 2012
The assessment report on the observance of China’s compliance with the Committee for Payment and Settlement System's core principles for systemically important payment systems is examined. Domestic foreign exchange transactions are mostly executed at the China Foreign Exchange Trade...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10011245093
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Jordanian consumers’ adoption of telebanking : Influence of perceived usefulness, trust and self-efficacy
Alalwan, Ali A; Dwivedi, Yogesh K.; Rana, Nripendra P.; … - In: International Journal of Bank Marketing 34 (2016) 5, pp. 690-709
Purpose – The purpose of this paper is to examine the main factors predicting the Jordanian customers’ intention and adoption of telebanking. Design/methodology/approach – Perceived usefulness, trust, and self-efficacy are all formulated over the proposed conceptual model as key factors...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014760831
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Jordanian consumers' adoption of telebanking : Influence of perceived usefulness, trust and self-efficacy
Alalwan, Ali Abdallah; Dwivedi, Yogesh K.; Rana, … - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 690-709
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10011606389
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SST and the Consumer Behaviour in Portuguese Financial Services
Rodrigues, Maria Antónia; Proença, João F. - Faculdade de Economia, Universidade do Porto - 2010
Financial services, especially commercial banking has been introducing new self-service technologies (SST), in the contact with customers, which allows the customer to accede service in an autonomous and timeless form. This paper discusses the behaviour of users and non-users of self-service...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10008520975
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Electronic Banking Services in Economy Based on Knowledge
Irina, Rabontu Cecilia - In: Annals - Economy Series 1 (2009) May, pp. 49-68
The term "electronic banking" or "ebanking" covers both computer and telephone banking. Using computer banking, a charity’s computer either dials directly into its bank's computer or gains access to the bank’s computer over the internet. Using telephone banking, the charity controls its bank...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10008459905
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Identifying the best practices in banking operations strategy in developing economics : the case of Jordan
Migdadi, Yazan Khalid Abed-Allah - In: International journal of business excellence 8 (2015) 1, pp. 38-84
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10011508610
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Trust‐based segmentation : Preliminary evidence from technology‐enabled bank channels
Dimitriadis, Sergios; Kouremenos, Athanasios; Kyrezis, … - In: International Journal of Bank Marketing 29 (2011) 1, pp. 5-31
Purpose – Trust has proven to be a key variable in understanding and predicting consumer behavior in the self‐service technology and e‐commerce contexts. However, it has never been examined as a segmentation variable. This study seeks to investigate the possibility of using trust in two...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014760004
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On the role of SMS for transaction confirmation with IVR telephone banking
Peevers, G.; Douglas, G.; Marshall, D.; Jack, M.A. - In: International Journal of Bank Marketing 29 (2011) 3, pp. 206-223
Purpose – The purpose of this paper is to deliver empirical results on the effects of (out‐of‐band) short message service (SMS) confirmation messages after transactions have been completed in an automated interactive voice response (IVR) telephone banking service. The research seeks to...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014760014
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Evaluating electronic banking systems in developing nations through Analytic Hierarchy Process model: a case study
Rasolinezhad, Ehsan - In: International Journal of Electronic Finance 3 (2009) 4, pp. 325-338
Since the beginning of the late 1970s an impressive number of innovative electronic banking systems have been developed and tested commercially. One of the most important issues with respect to these innovations is the choosing best electronic banking method. The aim of this paper is to rank...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10008539383
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Evaluating electronic banking systems in developing nations through Analytic Hierarchy Process model: a case study
Rasolinezhad, Ehsan - In: International Journal of Electronic Finance 3 (2009) 4, pp. 325-338
Since the beginning of the late 1970s an impressive number of innovative electronic banking systems have been developed and tested commercially. One of the most important issues with respect to these innovations is the choosing best electronic banking method. The aim of this paper is to rank...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10008592710
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Customers' adoption of banking channels in Hong Kong
Wan, Wendy W.N.; Luk, Chung‐Leung; Chow, Cheris W.C. - In: International Journal of Bank Marketing 23 (2005) 3, pp. 255-272
Purpose – The study sought to investigate factors that influenced Hong Kong bank customers’ adoption of four major banking channels, i.e. branch banking, ATM, telephone banking, and internet banking. Specifically, it aimed to focus on the influences of demographic variables and psychological...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014759844
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Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies
Joseph, Mathew; Allbright, David; Stone, George; … - In: International Journal of Financial Services Management 1 (2005) 1, pp. 66-88
Importance-performance analysis is utilised to compare the perceptions held by bank customers regarding selected service delivery technologies (SDTs) such as automated teller machines (ATMs), telephone banking and internet banking. Bank patrons in the United Kingdom and the United States are...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10005753769
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Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies
Joseph, Mathew; Allbright, David; Stone, George; … - In: International Journal of Financial Services Management 1 (2005) 1, pp. 66-88
Importance-performance analysis is utilised to compare the perceptions held by bank customers regarding selected service delivery technologies (SDTs) such as automated teller machines (ATMs), telephone banking and internet banking. Bank patrons in the United Kingdom and the United States are...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10008580352
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