It is proved that the existing level of quality of transport services, Railways does not correspond to the General development trends of the industry. The necessity of introduction in practice of activity of Ukrainian Railways basics of strategic quality management of transport services, based...

With the introduction of the Bus Rapid Transport system in South Africa, existing public transport organisations, particularly buses and minibus taxis, will have to adapt to the changes or else they will inevitably fail. In general, public transport organisations are being forced to move from a...

В работе определены возможности развития оперативного учета и анализа работы транспортных средств, разработаны практические рекомендации относительно их...

Possibilities of development of operative account and analysis of work of transport vehicles are in-process certain, practical recommendations are developed in relation to their introduction.

This paper is a deviation from the usual practice of using the SERVQUAL service quality dimensions, by measuring service quality using a more appropriate instrument which considers reliability, extent of the service, comfort, safety and affordability (RECSA), as broad attributes/dimensions of...

To analyse the level of passenger satisfaction of a public local transport service, after an explorative factorial analysis, a Structural Equation Model was adopted. The main goal of this paper is to verify how much some service characteristics could influence the perceived quality of the...