Background: This paper examines how logistics mangers increase performance by incorporating VAS in their distribution centres in the context of different natures of customer demand. The study is underpinned by the principles of lean and agile strategies as two key concepts that can be applied to...

The study aims to analyse warehouse value-added services (VAS) data for a third-party logistics (3PL) service provider, which leads to identifying service improvements and cost-cutting opportunities in performing VAS for clients using Pareto analysis as a quality tool. Using a case study...

The study aims to analyse warehouse value-added services (VAS) data for a third-party logistics (3PL) service provider, which leads to identifying service improvements and cost-cutting opportunities in performing VAS for clients using Pareto analysis as a quality tool. Using a case study...

This article focuses on developing a practical model based on adaptive governance literature for the context of the national e-district plan of the Government of India, which was launched in 2011. The plan has a three-tier implementation structure, a periodic review at a national level,...

Existing literature on control in software development context considers only the principal-agency relationship between controller and controlee. However, the principal-agency relationship cannot be assumed between ecosystems leader and partners, which are independent organizations. This paper...

Mobile broadband is increasing rapidly both when it comes to traffic and number of subscriptions. The swift growth of the demand will require substantial capacity expansions. Operators are challenged by the fact that revenues from mobile broadband are limited, just a few per cent of APRU, and...

A Research Monograph of the Printing Industry Center at RIT

Value-added applications of the German healthcare telematics aim at patient orientation as well as quality and efficiency improvements in the healthcare sector. Telematics services can be utilized in many ways, e.g., to guarantee security standards and interoperability. The electronic health...

Purpose – The purpose of this paper is to provide a detailed analysis of the usage pattern of non‐revenue earning customers (NREC) who cause revenue churn in the company and are susceptible to churn in the near future. These NREC customers were analyzed to discern a pattern in their usage...

It is almost a cliche to say that we live in a knowledge society and that knowledge is an important resource of firms in their production of goods and provision of services to their clients. However it is not so easy to find many examples showing the use of domain knowledge in financial...

It is almost a cliche to say that we live in a knowledge society and that knowledge is an important resource of firms in their production of goods and provision of services to their clients. However it is not so easy to find many examples showing the use of domain knowledge in financial...