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Year of publication
Subject
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Dienstleistung 7,253 Services 3,831 Dienstleistungssektor 1,465 Service industry 1,348 Deutschland 1,197 Germany 984 Freie Berufe 907 Professional services 902 Theorie 840 Theory 832 Dienstleistungsqualität 658 Service quality 656 Innovation 638 Dienstleistungsmanagement 495 Service management 488 Dienstleistungsmarketing 463 Services marketing 460 Unternehmensdienstleistung 435 Beziehungsmarketing 428 Relationship marketing 424 Business services 423 Marketing 412 Management 394 Innovationsmanagement 360 Service innovation 346 Konsumentenverhalten 342 Consumer behaviour 340 Dienstleistungsinnovation 332 Innovation management 322 Dienstleistungshandel 305 Trade in services 301 USA 282 Customer integration 265 Kundenintegration 265 United States 259 Betriebliche Wertschöpfung 246 Value creation 244 Kundenzufriedenheit 240 Customer satisfaction 239 Welt 237
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Online availability
All
Undetermined 1,173 Free 922 CC license 30
Type of publication
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Book / Working Paper 4,430 Article 3,690 Journal 161 Other 1
Type of publication (narrower categories)
All
Article in journal 1,997 Aufsatz in Zeitschrift 1,997 Graue Literatur 920 Non-commercial literature 920 Aufsatz im Buch 812 Book section 812 Hochschulschrift 581 Working Paper 481 Arbeitspapier 446 Thesis 408 Collection of articles of several authors 346 Sammelwerk 346 Konferenzschrift 204 Aufsatzsammlung 196 Amtsdruckschrift 190 Government document 190 Dissertation u.a. Prüfungsschriften 175 Bibliografie enthalten 110 Bibliography included 110 Case study 98 Fallstudie 98 Conference proceedings 95 Lehrbuch 94 Statistik 92 Textbook 67 Statistics 51 Forschungsbericht 44 Handbook 32 Handbuch 32 Advisory report 31 Gutachten 31 No longer published / No longer aquired 31 Ratgeber 28 Article 26 Guidebook 25 Conference paper 23 Konferenzbeitrag 23 Adressbuch 18 Festschrift 17 Directory 16
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Language
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English 4,000 German 2,886 Undetermined 939 French 220 Russian 93 Polish 56 Italian 41 Spanish 33 Dutch 28 Hungarian 23 Swedish 16 Czech 14 Danish 13 Bulgarian 10 Malay (macrolanguage) 10 Portuguese 8 Croatian 7 Finnish 5 Modern Greek (1453-) 4 Norwegian 4 Romanian 4 Slovak 4 Chinese 3 Bosnian 2 Lithuanian 2 Multiple languages 2 Slovenian 2 Serbian 2 Ukrainian 2 Arabic 1 Estonian 1 Ancient Greek (to 1453) 1 Georgian 1 Latvian 1 Turkish 1
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Author
All
Bruhn, Manfred 94 Merz, Joachim 83 Corsten, Hans 70 Gössinger, Ralf 45 Meffert, Heribert 38 Edvardsson, Bo 35 Leimeister, Jan Marco 35 Krcmar, Helmut 31 Wasilewski, Rainer 29 Haller, Sabine 27 Meyer, Anton 26 Hadwich, Karsten 24 Paic, Peter 24 Stauss, Bernd 24 Vargo, Stephen L. 23 Fließ, Sabine 22 Ahlert, Dieter 21 Bitner, Mary Jo 20 Kleinaltenkamp, Michael 20 Witell, Lars 20 Grönroos, Christian 18 Gustafsson, Anders 18 Berry, Leonard L. 17 Görg, Holger 17 Lusch, Robert F. 17 Oberlander, Willi 17 Weinkopf, Claudia 17 Zeithaml, Valarie A. 17 Fisk, Raymond P. 16 Gallouj, Faïz 14 Polese, Francesco 14 Crinò, Rosario 13 Ganz, Walter 13 Hipp, Christiane 13 Richter, Magnus 13 Wirtz, Jochen 13 Beverungen, Daniel 12 Bullinger, Hans-Jörg 12 Lovelock, Christopher H. 12 Parasuraman, A. 12
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Institution
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Devlet İstatistik Enstitüsü 56 Springer Fachmedien Wiesbaden 44 Europäische Kommission 31 OECD 28 Europäische Kommission / Statistisches Amt 23 Universität <Kassel> / Fachgebiet Wirtschaftsinformatik 23 National Bureau of Economic Research 19 Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe 13 London School of Economics and Political Science 13 Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen> 12 Institut für Freie Berufe <Nürnberg> 11 Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft 11 Stiftung zur Förderung der Wissenschaftlichen Forschung über Wesen und Bedeutung der Freien Berufe 10 Ecorys 9 Forschungsinstitut Freie Berufe 9 Institut Arbeit und Technik <Gelsenkirchen> 9 Malaysia / Jabatan Perangkaan 9 Nomos Verlagsgesellschaft 9 Singapur / Department of Statistics 9 DECISION 8 Europäische Kommission / Generaldirektion Justiz und Verbraucher 8 TNO 8 Verlag Dr. Kovač 8 Deutsches Institut für Wirtschaftsforschung 7 Deutschland / Bundesministerium für Bildung und Forschung 7 European Foundation for the Improvement of Living and Working Conditions 7 Europäische Kommission / Generaldirektion Migration und Inneres 7 Ungarn / Központi Statisztikai Hivatal 7 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 7 Bundesverband der Freien Berufe 6 Központi Statisztikai Hivatal 6 Svenska Handelshögskolan <Helsinki> 6 American Marketing Association 5 European GNSS Supervisory Authority 5 Europäische Gemeinschaften / Kommission 5 Fraunhofer-Institut für System- und Innovationsforschung 5 IGI Global 5 Industrie- und Handelskammer <Köln> 5 Institut für Technik der Betriebsführung 5 Institut für Volkswirtschaftslehre <Ilmenau> 5
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Published in...
All
SpringerLink / Bücher 133 The journal of services marketing 67 Journal of service management 64 The service industries journal 63 Schriften zum Produktionsmanagement 57 Başbakanlık Devlet Istatistik Enstitüsü, Yayin 56 Journal of business research : JBR 55 Ifo Schnelldienst 47 Journal of service research : JSR 39 FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg 33 Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie 32 FFB-Diskussionspapier 31 Springer eBook Collection / Business and Economics 30 Research 28 Springer eBook Collection 28 The handbook of innovation and services : a multi-disciplinary perspective 26 International journal of services technology and management 25 Gabler Edition Wissenschaft 24 Industrial marketing management : the international journal for industrial and high-tech firms 24 International journal of production economics 24 Journal of service research 24 The journal of business & industrial marketing 23 Journal of retailing and consumer services 22 Schriften des Forschungsinstituts Freie Berufe 21 Izvestija Akademii Nauk SSSR 20 Working paper / National Bureau of Economic Research, Inc. 20 Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen 19 Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing 19 Schriftenreihe innovatives Dienstleistungsmanagement 19 Forum Dienstleistungsmanagement 18 NBER working paper series 18 Politická ekonomie : teorie, modelování, aplikace 18 ifo Dresden berichtet 18 European journal of marketing : EJM 17 International journal of services and operations management 17 The science of service systems 17 Handbook of service science ; [Vol. 1] 16 NBER Working Paper 16 International journal of hospitality management 15 London School of Economics and Political Science - Publications 15
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Source
All
ECONIS (ZBW) 6,929 USB Cologne (EcoSocSci) 898 USB Cologne (business full texts) 211 EconStor 86 ArchiDok 77 RePEc 68 BASE 5 OLC EcoSci 5 Other ZBW resources 3
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Showing 1 - 50 of 8,282
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Design-oriented stakeholder engagement in service ecosystems
Flaig, Alexander; Guyader, Hugo; Ottosson, Mikael - In: Journal of business research : JBR 191 (2025), pp. 1-15
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How situated attentions affect the choices of professional service managers in the transition to hybrid work arrangements
Reimers, Christian Schlaikjær - In: Journal of applied behavioral science 61 (2025) 2, pp. 314-354
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Response to replication of examining inequality in the time cost of waiting
Holt, Stephen B.; Vinopal, Katie - 2025
Holt and Vinopal (2023) provides evidence of an income-based gap in time spent waiting for services on the typical day in the United States. The gap was estimated at the extensive margin, unconditional intensive margin, and intensive margin conditional on some waiting time. The analysis was...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015426990
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Explanation of time perspectives in adopting AI service robots under different service settings
Dang, Simon; Quach, Sara; Roberts, R. E. - In: Journal of retailing and consumer services 82 (2025), pp. 1-15
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015441129
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Providing social support in technology-based service encounters : activating intrinsic motivations to create better outcomes
Aslan, Marjan; Keating, Byron W. - In: Journal of retailing and consumer services 84 (2025), pp. 1-15
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FuE-intensive Industrien und wissensintensive Dienstleistungen im internationalen Vergleich
Schiersch, Alexander; Danne, Christian; Paul, Ioana - 2025 - Stand Februar 2025
Die Studie untersucht die technologische Leistungsfähigkeit Deutschlands im internationalen Vergleich anhand von Daten zur sektoralen Wertschöpfung sowie mittels Daten zum Handel mit Industriegütern. Sie zeigt, dass die deutsche Wirtschaft weiterhin stark auf die Produktion hochwertiger...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015272005
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Exploring volunteers' role in healthcare service ecosystems : value co-creation, self-adjustment and re-humanisation
Di Pietro, Laura; Ungaro, Veronica; Renzi, Maria Francesca - In: Journal of service management 36 (2025) 2, pp. 184-216
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401087
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Human-AI resource relations in value cocreation in service ecosystems
Kaartemo, Valtteri; Helkkula, Anu - In: Journal of service management 36 (2025) 2, pp. 291-306
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Key adjustments to service offerings to accommodate product innovations : the case of electric vehicles
Gebauer, Heiko; Glaa, Besma; Witell, Lars; Perks, Helen - In: Industrial marketing management : the international … 128 (2025), pp. 71-87
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015431741
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Beyond "Eat-Pray-Love" : designing transformative CX for self-discovery in extended service encounters
Zimbatu, Alexandra; Russell-Bennett, Rebekah - In: Journal of business research : JBR 186 (2025), pp. 1-13
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015158139
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Understanding the cost of living crisis in Scotland
Schottland / Government - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015197915
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From cafés to clinics : consumer attitudes toward human-like and machine-like service robot failures
Merdin-Uygur, Ezgi; Ozturkcan, Selcen - In: International journal of hospitality management 131 (2025), pp. 1-4
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015434893
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Digital internationalisation through service offshoring : science mapping analysis
Malik, Radosław; Wosiek, Roman - In: Digital internationalisation of firms : strategies, …, (pp. 98-115). 2025
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Defusing digital disruption through creative accumulation : technology-induced innovation in professional service firms
Pemer, Frida; Werr, Andreas - In: Journal of management studies : JMS 62 (2025) 5, pp. 1945-1990
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Service robots and innovation : an ecosystem approach
Mahr, Dominik; Odekerken-Schröder, Gaby; Steins, Mark - In: The journal of product innovation management : an … 42 (2025) 5, pp. 874-896
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015464240
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Sustainability as a co-created service : integrating complex adaptive systems and service-dominant logic within the triple helix framework
Saviano, Marialuisa; Barile, Sergio; Caputo, Francesco; … - In: AMS review : official publication of the Academy of … 15 (2025) 1/2, pp. 127-141
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015509207
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Trade, productivity, and services input intensity
Hoekman, Bernard M.; Sanfilippo, Marco; Santi, Filippo; … - In: Review of world economics 161 (2025) 1, pp. 309-337
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Value propositions : application of service-dominant logic in transnational marketing management education
Barr, Matt; Relja, Ruffin; Ward, Philippa; Hill, Jennifer L. - In: Journal of marketing management : JMM ; journal of the … 41 (2025) 13/14, pp. 1427-1466
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What mode of supply will matter the most for the future of services trade?
Cernat, Lucian - 2024
This Policy Brief looks at the latest trends in services trade and tries to show their importance, in its various manifestations, for virtually all countries in the world. The paper starts with a short history of trade in services across centuries. Fast forward to today's realities, the paper...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015070323
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[Rezension] Splitter einer Zwischenevaluation. Sammelbesprechung: Aaron Benanav, Automatisierung und die Zukunft der Arbeit. Berlin: Suhrkamp 2021 ; Dagmar Bürkardt / Harald Kohler / Norbert Kreuzkamp / Josef Schmid (Hrsg.), Smart Factory und Digitalisierung. Perspektiven aus vier europäischen Ländern und Regionen. Baden-Baden: Nomos 2019 ; Johanna Muckenhuber / Martin Griesbacher / Josef Hödl / ...
Dreyer, Lianara; Ottaiano, Mario; Schneiß, Daniel; … - In: Soziologische Revue 47 (2024) 1, pp. 51-70
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015326856
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Enhancing German innovation through international trade in services
Krieger, Bastian - 2024
The access to foreign knowledge via service imports fosters the success of innovations in Germany. The probability of firms in- troducing new or significantly improved products, services, or processes is more than twice as high for those that import knowl- edge services than for non-importers...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015063048
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Harnessing the potential of artificial intelligence : affordances, constraints, and strategic implications for professional services
Yang, Jiaqi; Amrollahi, Alireza; Marrone, Mauricio - In: The journal of strategic information systems 33 (2024) 4, pp. 1-40
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015439245
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Who should provide the demand-enhancing service? : retailer strategies on service provision in competitive channels
Wang, Junjin; Liu, Jiaguo; Choi, Tsan-Ming; Yue, Xiaohang - In: IEEE transactions on engineering management : EM ; a … 71 (2024), pp. 2896-2910
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015405859
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Accommodating machine learning algorithms in professional service firms
Faulconbridge, James R.; Sarwar, Atif; Spring, Martin - In: Organization studies : an international … 45 (2024) 7, pp. 1009-1037
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Innovation ambidexterity in Indonesian professional services industry : the role of customer trust and co-creation
Afkar, Elvia; Hamsal, Mohammad - In: Cogent business & management 11 (2024) 1, pp. 1-18
Professional services firms play a vital role in driving innovation and facilitating growth in various industries. Despite their potential, the professional services industry faces challenges in maintaining innovation maturity. While the innovation concept is widely researched, studies on the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015450512
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Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241
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Banci ekonomi
Malaysia / Jabatan Perangkaan - Putrajaya, Malaysia : Jabatan Perangkaan Malaysia - 2023-
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015332774
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Regional amenities, services offshoring, and skilled employment in the Republic of Korea
Pyun, Ju Hyun - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015188237
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Innovative Marketing Services in Business Practice
Bachnik, Katarzyna; Nowacki, Robert - In: Contemporary economics 18 (2024) 3, pp. 265-278
Businesses embrace a tremendous shift towards service-dominant logic in order to achieve and sustain advantage. To expand its influence, marketing needs to take on a service lens as well. The customer-centric approach tries to position value generation with processes that al-low customers to...
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Co-creating customer experiences in service ecosystems : a study in a tourist destination
Monferrer Tirado, Diego; Moliner Tena, Miguel Angel; … - In: The journal of services marketing 38 (2024) 10, pp. 1-16
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015207222
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The gloomy side of value co-creation for service employees
Terblanche, Nic S.; Babin, Barry J. - In: The journal of services marketing 38 (2024) 10, pp. 44-65
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Understanding service ecosystem dynamics : a typology
As'ad, Nabila; Patrício, Lia; Koskela-Huotari, Kaisa; … - In: Journal of service management 35 (2024) 6, pp. 159-184
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The impact of local government services on house prices
Bogetoft Pedersen, Peter; Læbo Matthiesen, Lasse; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015156750
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Service delivery and efficiency in Danish local governments a comprehensive approach
Bogetoft Pedersen, Peter; Wittrup, Jesper - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015156751
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Adaptive scheduling in service systems : a dynamic programming approach
Mahes, Roshan; Mandjes, Michel; Boon, Marko; Taylor, … - In: European journal of operational research : EJOR 312 (2024) 2, pp. 605-626
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014456306
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The economic implications of services in the metaverse
Cantú, Carlos; Franco, Cecilia; Frost, Jon - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014518965
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The different shades of innovation emergence in smart service systems : the case of Italian cluster for aerospace technology
Troisi, Orlando; Visvizi, Anna; Grimaldi, Mara - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1105-1129
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015081111
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Smart cash point in a B2B market to enable service innovation : towards transparency and shared intentions- a case study
Megaro, Antonietta - In: The journal of business & industrial marketing 39 (2024) 6, pp. 1162-1173
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015081122
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Antecedents of consumers' brand switching behavior in mobile service provider
Patel, Naresh K. - In: South Asian journal of marketing 5 (2024) 1, pp. 15-31
Purpose - Switching behavior is predominantly seen in the consumer buying behavior of the mobile industry. This research aims to identify the factors influencing consumers to switch from their present mobile service provider. The consumer of the mobile industry operates in a dynamic and...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015049661
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Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel; Hamdan, Qusay; Fisk, Raymond P. - In: The service industries journal 44 (2024) 9/10, pp. 766-788
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015050120
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Replication study of Cook et al. (2023) : the evolution of access to public accomodations in the United States
Zahra, Tahreen; Beland, Louis-Philippe - 2024
This is a replication study of Cook et al.(2023), a paper that investigates the determinants of access to nondiscriminatory public accommodations for African-Americans before the 1964 Civil Rights Act. They utilize the Negro Motorist Green Books and World War II casualty data to examine the...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015053027
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Enhancing German innovation through international trade in services
Krieger, Bastian - 2024
The access to foreign knowledge via service imports fosters the success of innovations in Germany. The probability of firms in- troducing new or significantly improved products, services, or processes is more than twice as high for those that import knowl- edge services than for non-importers...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015054053
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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015070775
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Barriers to resolving institutional complexity in access-based service innovation
Cherrier, Hélène - In: Journal of retailing and consumer services 81 (2024), pp. 1-12
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015123152
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Service productivity : a systematic review of a dispersed research area
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Management review quarterly 74 (2024) 3, pp. 1249-1281
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015125055
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What mode of supply will matter the most for the future of services trade?
Cernat, Lucian - 2024
This Policy Brief looks at the latest trends in services trade and tries to show their importance, in its various manifestations, for virtually all countries in the world. The paper starts with a short history of trade in services across centuries. Fast forward to today's realities, the paper...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015062855
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Development of decision-making technology for the provision of services in project implementation
Mulesa, Oksana; Yakob, Evgen; Valko, Petro; … - In: Technology audit and production reserves 2 (2024) 2/76, pp. 13-17
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014548246
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Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Review of managerial science : RMS 18 (2024) 3, pp. 739-775
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014551504
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Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots
Steins, Mark; Becker, Marc; Odekerken-Schröder, Gaby; … - In: Journal of business research : JBR 180 (2024), pp. 1-13
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014556472
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Does shared service delivery affect cost? : a study of the cost-capacity relation in Norwegian local child protection services
Blåka, Sara; Jacobsen, Dag Ingvar - In: Journal of economic policy reform 27 (2024) 2, pp. 209-224
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014564334
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