This study aims to investigate the impact of business intelligence readiness (BIR), innovative supply chain process integration (ISCPI), and agile innovative products (AIPs) on the sustainability of green supply chain performance (SGSCP) in manufacturing companies (MFs) in growing Middle Eastern...

Omnichannel is one of the most recent trends in online shopping, retail, and contact centers. It provides a seamless and integrated customer experience across all available communication channels. MSMEs play a crucial role in developing economies, but their journey towards omnichannel...

Purpose This study empirically assesses the effects of two key types of organizational and managerial capabilities-dynamic capabilities, and coordination and cohesion capabilities-on environmental performance, considering the moderating effect of family ownership. By applying the tenets of the...

A new form of human-machine collaborative capabilities has been called to complement traditional capabilities to ensure higher but more responsible performance in artificial intelligence (AI)-driven organizational environments. Dynamic Managerial Capabilities (DMC) allow organizations to use...

Capabilities enable performance, but how does their absence constrain performance? We ask this critical question as firms continuously adapt to the fast-evolving environment, refreshing their capabilities. Studying outsourcing service provider capabilities in digital transformational outsourcing...

In pursuing a market position, enterprises have increasingly turned to information technology (IT) to help improve their performance. Our research assesses the influence of IT capabilities as a strategic resource for business performance within the context of dynamic capabilities theory. It also...

This study investigates how firms in emerging markets respond to climate policy risk, with a particular focus on the dynamic role of green innovation in shaping carbon information disclosure. Using a difference-in-differences (DID) framework, we examine the impact of China's 2018 carbon...

The article examines how organizational wisdom influences innovation in museums and explores the role of organizational capacity in this relationship. The study employs a cross-sectional survey design, capturing data at a single point to analyze the mediating effect within a specific timeframe....

Although the use of new digital technologies is an increasingly important topic for supply chain managers, existing literature is limited on what specific capabilities are perceived to be important for a successful transition to digital supply chains, in particular from a managerial perspective....

New digital technologies are changing how firms conduct business, and developing digital capabilities is becoming increasingly crucial for resource-constrained firms in emerging markets to remain competitive upon digital disruption. However, despite this recognized necessity, there is still a...

This research aims to explore how digital dynamic capabilities (digital sensing, digital capturing, and digital transforming capability) enable digital transformation to enhance the environmental performance of SMEs in Oman, focusing on understanding the moderating role of cost in this...

Artificial intelligence (AI) is revolutionising customer relationship management (CRM) across various sectors, fundamentally altering strategic business operations. This study examines the capabilities of AI-powered CRM systems, drawing on empirical evidence arising from thematic analyses of 64...

The rapid digitalization of consumer behavior presents businesses with unprecedented opportunities and challenges. Artificial Intelligence (AI) has emerged as a key driver of efficiency, enabling companies to analyze vast amounts of consumer data, personalize experiences and enhance...

Leadership is a key element in diverse working environments, contributing to the construction of more competitive and efficient institutions. Its impact transcends different sectors, including non-profit organizations, where it is essential to improve management and achieve institutional...

This study investigates how new R&D institutions mediate policy-market disjunctures to foster integrated innovation and entrepreneurship ecosystems. Employing a longitudinal case analysis (2013-2023) of the Jiangsu Industrial Technology Research Institute (JITRI), we delineate a three-phase...