This study investigates how Environmental, Social, and Governance (ESG) principles can be effectively integrated into the Balanced Scorecard (BSc) framework within local government organizations (LGOs) to enhance strategic planning and sustainability performance. Addressing a gap in the...

This study investigates the factors in acceptance of artificial intelligence (AI)- based chatbot application in Sri Lanka's government administration services, which can be applied to developing countries, using an extended technology acceptance model (extended TAM) as a new research framework...

The COVID-19 pandemic forced European Union member states to accelerate the digitalization of public services, turning a gradual policy priority into an urgent necessity. This study examines the pandemic's impact on the digital transformation of public administrations, assessing the...

There is an increasing emphasis on utilizing ICT to drive global governmental transformation to enhance efficiency and cost-effective service delivery. Smart governance represents a novel and data-driven progressive approach, prioritizing intelligence in operations, upholding an exceptional...

Digital transformation has become a topic of interest since public institutions digitalize their processes to improve efficiency, while citizens wish to solve their issues through online platforms. Even if this topic is a priority, the Digital Economy and Society Index reveals that digital...

This report supports the implementation of Interoperability Assessments (IOPAs), as introduced by the Interoperable Europe Act, which requires public administrations to assess the impact of newly introduced or substantially modified binding requirements on cross-border interoperability of...

This report supports the implementation of Interoperability Assessments (IOPAs), as introduced by the Interoperable Europe Act, which requires public administrations to assess the impact of newly introduced or substantially modified binding requirements on cross-border interoperability of...

As governments across the world increasingly undergo digitalisation processes, ensuring cybersecurity of these provisions cannot be 100% guaranteed. How, then, can governments best respond to a cybersecurity crisis in order to bolster cybersecurity in the future? Even Estonia, one of the...

Technology has become a major driver for business, society, and government in the present times. Businesses use technology to monitor their processes, improve their efficiency, and automate routine tasks along with other things while government may use the technology from a different...

Objective: This paper explores the pivotal role of the digitalisation of public administration services as part of the development of the digital economy in post-war Ukraine. It aims to analyse how this factor contributes to rebuilding and modernising the nation's economic and administrative...

As governments pursue digital transformation to improve service delivery and administrative efficiency, AI chatbots have emerged as a promising innovation in smart public administration. However, their adoption remains limited, particularly in transitioning countries where institutional,...

Despite the increasing integration of government chatbots (GCs) into digital public service delivery, their real-world effectiveness remains limited. Drawing on the literature on algorithm aversion, trust-transfer theory, and perceived risk theory, this study investigates how the type of service...

Policymakers face a dilemma in determining the optimal approach to regulating highly concentrated markets, especially in the context of digital government initiatives in healthcare. The current study investigates whether vendor market concentration facilitates or impedes efficiency in health...

Digital transformation affects nearly every sector of society and is seen as a strategic approach to addressing evolving demands, including those of citizens, demographic shifts, and skill shortages. To tackle these challenges, governments have begun shifting from a government-centric to a...

This report, the eGovernment Benchmark Background Report, presents additional insights around recent technological advancements and delineates areas for enhancement through its comprehensive comparative analysis spanning all Member States within the EU. The framework of the eGovernment...

Citizens' e-participation determines the successes and failures of digital government or e-government. However, its results to date have not been satisfactory. IT adoption models dominate previous studies. However, citizens' psychological factors have been overlooked. The field has fallen into...

In a European context, facing pressure to digitalize public administration, the integration of artificial intelligence (AI) at the local level remains a deeply uneven and empirically poorly understood process. This study investigates the degree of adoption of artificial intelligence (AI) in...

Digital Public Infrastructure (DPI) has emerged as a foundational enabler of modern digital governance, yet scholarly understanding of its scope, design, and impact remains fragmented. This study addresses this gap by conducting a comprehensive systematic review and bibliometric analysis of 1153...

Digital transformation has become a central strategy for modernizing the public sector. This study analyzes the relationships between digital competencies, digital literacy, change management, soft skills, technology adoption, digitization of the public function, digital public services,...

This study examines the mechanisms shaping citizen satisfaction in the context of digital government, taking Guangdong Province's highly centralized "Yue Sheng Shi" platform as a case study. Building on the American Customer Satisfaction Index (ACSI) framework, a structural model was tested with...

This study offers the first systematic exploration of the Greek e-Government team, a public sector innovation unit that operated within the Office of the Prime Minister of Greece from 2009 to 2012-the sole example of such a unit in the country. It illustrates how strategically positioned...

Background: Digital transformation is reshaping public organizations worldwide, yet in low-resource contexts, its success is constrained by weak infrastructure and governance. In India, programs such as the Ayushman Bharat Digital Mission and the Aspirational Districts Programme rely on...

International comparisons show that the reasons why e-government development in Germany does not occupy the desired "top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user orientation. In order to provide better and faster public...

The paper focuses on the analysis of the computerization of public administration in the Czech Republic in the context of the implementation and operation of data mailboxes, which have been an integral and very important part of e-Government in that country since 2009. A data mailbox has been...

Our paper focuses on the role of e-government in relation to economic development within the post-COVID era. Nowadays, e-government represents the service which utilizes digital technology to create electronic pathways to improve the efficiency of public services, increase economic prosperity,...

The rapid use and development of information and communication technology capabilities in the public sector has revolutionized the mechanism that government agencies use to collect, process, and disseminate data. Electronic government is one of the strategic initiatives that many government...

Aim/purpose - Disasters or catastrophic events create unforeseen circumstances and require new approaches from local and national administrations in addressing the negative impacts on society and the economy. Determining the role of e-government in providing the kind of services that are...