This study explores consumer sentiments towards telemedicine and telehealth services using data from various digital platforms. Leveraging Brand24 for real-time data collection and NVivo 14 for in-depth content analysis, the research examines netizen reviews to reveal their perceptions,...

This study aims to identify and evaluate the main factors that influence the performance of MSMEs in the food sector, focusing on two main variables: the scope of e-commerce use and the capacity for innovation. This research also uses Structural Equation Modeling (SEM) analysis techniques using...

Purpose This study aims to provide a theoretical foundation and guidance for practitioners by redefining digital strategies in the tourism and hospitality industry. Additionally, factors influencing the buying decisions of live broadcast shoppers for tourism and hospitality products are...

This study investigates the mediating roles of technology usage, service quality, transportation time, and product condition in the relationship between cost and customer satisfaction in the online retail logistics sector. Data were collected from 316 online sellers in Thailand, and the PROCESS...

The paper investigates the role of customer value co-creation practices within e-commerce platforms, drawing on service dominant logic, practice theory and institutional work. From the customer view, this study proposes an integrated model in which social expertise, organizational socialization,...

Purpose This study proposes a hierarchic segmentation that develops a tree-based classification model and classifies the cases into groups. This allows for the definition of e-commerce user profiles for each of the groups. Additionally, it facilitates the development of actions to improve the...

Many countries want to move toward the "digital economy," an arduous journey that can be facilitated by FDI's catalytic power. This Perspective suggests that countries should make sure that their promotion, incentive and entry policies are aligned to this strategic objective and it provides...

Online platforms have evolved into powerful programmable architectures that enable heterogeneous groups of autonomous but interdependent users to interact. Based on a stratified sample of 1,380 companies from a newly developed enterprise survey in Austria, the analysis aims to reduce the lack of...

The modern digital public sphere requires effective content moderation systems that balance the interests of states, technology companies, and the public. This article examines how two pieces of legislation establish regulatory intermediaries in an attempt to strike this balance: the EU's...

Trusted flaggers have long played a role in content moderation: a bilateral, voluntary affair between online platforms and individuals or organisations that are afforded prioritised access to the content moderation process. Due to their expertise, they are trusted to 'flag' illegal or harmful...

This paper aims to empirically determine the impact of the digital transformation procedure on climate risks. Digitalization is captured by four elements, including digital connectivity (DESI_CONN), digital public services (DESI_DPS), digital human capital (DESI_HC), and integration of digital...

Corporate online sales data are embedded with high informational value. Focusing on auditors who are concerned about information quality, this paper systematically tests the governance effect of releasing third-party online sales data on audit quality. Using the first aggregate release of online...

Objective of this research is to find out the relationship between customers' perceptions of an organization's privacy information practices and their information-sharing intention in the context of omnichannel retailing. The study aimed to address the gap in research regarding privacy concerns...

The rapid growth of live streaming e-commerce (LSEC) has revolutionized agricultural product sales, but the perishable nature of these products poses significant challenges to supply chain logistics. Logistics is vital to the agricultural products live streaming e-commerce supply chain. This...

Many enterprises selling products on e-commerce platforms have adopted livestreaming to increase sales volume. A high return rate, caused by an exaggerated presentation of the products, can overwhelm the supply chain. Livestreaming considering the product return issue has received little...

This article explores the implications of the infrastructural turn in internet governance, a policy shift where nation-states increasingly assert sovereignty through material interventions in the internet's physical and technical architecture. I propose a typology of six strategies that...

Online platforms have transformed how we live. This has raised concerns around how such platforms impact citizens' constitutionally-protected rights and freedoms, such as the freedom of expression and information, right to privacy, and protection from discrimination. To hold online platforms to...

This paper examines the evolving landscape of digital privacy, decentralization and digital assets in the twenty-first century. It explores the transformative impact of those technologies - driven by the exponential growth of semiconductors - in the past decades on the widespread adoption of...

This study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the perspective of Generation Z customers in Vietnam. Additionally, it seeks to evaluate the impact of these dimensions on repurchase intention, including their indirect effects...

The purpose of this publication is to provide the compilers of European statistics on information and communication technology (ICT) usage and e-commerce in enterprises with clarifications on how to apply the EU legal provisions. With the help of explanations and legal references, the Manual is...

Background: The adoption of information and communication technology (ICT) is transforming supply chains in the European Union, affecting logistical performance, economic integration and sustainability. This study examines the extent to which ICT adoption affects logistics efficiency in the 27...

The rapid growth of international retail e-commerce has drawn scrutiny to the US de minimis rule, which exempts low-value imports from tariffs. This paper analyzes how the rule shapes the small-value e-commerce trade. We examine whether tariff increases during the 2018-2019 US-China trade war...