Achieving sales targets remains a key challenge for European banks. However, there have been some unprecedented developments within the financial services sector over the last year. These have led to a considerable change in customer, market and regulatory attitudes in relation to how banks sell...

The conference will discuss various strategic and practical issues, including: - Customer-driven channel management: Developing the right multi-channel strategy for the next decade. The future roles of the branch and the customer relationship model. Building micro-capabilities within each...

The 2010 Future of Cash Conference will address the following issues: - Ensuring the robustness of the cash cycle - Convergence of euro-zone cash cycles - Optimizing cash management - Re-engineering the cash cycle - Cash substitution

For the first time, the Eurofinas programme has been developed in partnership with EFMA, the European Financial Management & Marketing Association. the Eurofinas and Leaseurope Annual Convention is widely recognised as the preeminent yearly gathering for the European consumer credit, leasing and...

This year’s conference will focus on the following topical aspects: - Traditional vs new distribution channels. Most insurance contracts are still distributed through traditional channels. But what is the future for new channels, such as direct insurance, which are increasing in popularity –...

Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...