Showing 1 - 10 of 19
True multidistribution is hard to achieve. It requires significant long-term investment, but what benefits or return on investment can banks expect? There is unfortunately no easy answer, but there is one place where you can learn from the bankers with the most experience in this area: the Efma...
Persistent link: https://www.econbiz.de/10009710402
In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...
Persistent link: https://www.econbiz.de/10009522139
In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...
Persistent link: https://www.econbiz.de/10009522138
The payments industry is facing challenges from all sides: competition and pricing pressures; new regulations; continuing macroeconomic uncertainty; and changing customer demands. Banks need to be flexible and agile to take advantage of the huge potential gains available from the payments...
Persistent link: https://www.econbiz.de/10009522134
The emerging ‘advanced payments’ sector includes the convergence of mobile, Internet and tablet payments. These represent exciting and lucrative new revenue channels. Industry leaders have already started to grasp this opportunity and are focusing on emerging mobile and NFC innovation and...
Persistent link: https://www.econbiz.de/10009522135
Recent events have underlined the importance of cash as a refuge, as cash in circulation peaked at the height of the financial crisis. Since then, demand has remained strong and there has been no sign of repatriation of those banknotes. At the same time, the infrastructure of the cash cycle is...
Persistent link: https://www.econbiz.de/10009522137
The main topics that will be discussed include: Digital financial services - Marketing: greater intimacy with remote customers • Intimacy. What intimacy means for online and mobile customers. Customer centricity in a virtual world. • Digital communication. Customer experience in digital...
Persistent link: https://www.econbiz.de/10009522127
The main topics that will be discussed include: Digital financial services - Organisation: aligning the organisation to strengthen remote interactions • Internal organisation. Choosing the right development team. Calculating the RoI of new initiatives. Selecting the right change management...
Persistent link: https://www.econbiz.de/10009522128
The conference will also explore the following issues: New branch formats and concepts • Format: What is the real impact of comfort and design? To what extent does the design contribute to the brand? • Technology: How are customers using the new technology tools in the new branches? •...
Persistent link: https://www.econbiz.de/10009522126
Migrants from Eastern Europe, Northern Europe and North Africa continue to make their home in Western Europe - but how well are their needs being met? Migrant banking in Europe offers a range of exciting opportunities for both financial and non-financial players. For instance, there is a small...
Persistent link: https://www.econbiz.de/10009249128
EconBiz Events on Mastodon Mastodon
In cooperation with "Conference and Meeting Resources" of the American Economic Association (AEA) Logo of AEA